Q: How does Follow-up Training work?
A: Follow-up training is provided as a remote training session only. Remote training requires the use of pcAnywhere, VNC, or WebEx (for a nominal fee) for a ProVenue® Trainer to connect to your workstation or client server.  The participant must be able to view the same machine to which the ProVenue® Trainer connects, so both can view the same screen display.  Additionally, a phone will be needed for the audio portion of the training.  The participant should make arrangements for training to be held in a quiet area, with minimal interruptions or distractions.  Training occurs on your system, using your data and is completely interactive.  Training can consist of one topic or a series of topics to address the new or existing staff member’s needs.  Each session can be delivered as a standard offering or customized by deleting or re-organizing session content. 

Q: What’s the typical class size?
A: We typically provide follow-up training for one participant, unless significant staff turnover has occurred. But, we can usually accommodate additional students for a small fee per person.  The fee will vary based on the class duration and complexity.

Q: How does Tickets.com prepare its ProVenue® Trainers?
A: Our ProVenue® Trainers have demonstrated a mastery of the subject matter they are training.  Additionally, they must go through a rigorous process to hone their training skills.  This process includes supervised practice training sessions and onsite live observations.

Q: How much “face-time” will we get with a ProVenue® Trainer?
A: This varies by client, but most training sessions occur 9am-5pm each day (client’s time zone), with an hour break for lunch.

Q: Does the trainer set up the software for the training session?
A: As a general rule, no.  We ask each client to install ProVenue® on the workstation where training will occur.  PCAnywhere or VNC must also be installed on the same workstation in order for the ProVenue® Trainer to establish a connection to the workstation during the training session.

Simply fill the following form to receive a training quote: ProVenue® Request for Follow-up Training