Your Partnership with Tickets.com
We value our customer relationships and are dedicated to providing superior customer service now and into the future. At Tickets.com, we take pride in our reputation for providing industry-leading technology to our customers. To that end, we actively invest in our products and features to ensure that you will remain at the technological forefront and continue to operate in a highly efficient environment. We believe our offerings will set the standard for years to come.
Investment Guard Program – The Tickets.com Promise
The Tickets.com Investment Guard Program illustrates our continued commitment to delivering an extraordinary customer experience by protecting your technological investment with the company. In other words, regardless of technological enhancements or upgrades to Tickets.com features, products, and services, we will support and partner with you so that your business can move forward without interruption, with minimal effort, and at little to no cost. There is no enrollment required. With our proven strategic methodology, the Investment Guard Program will help maximize the value of your investment by enabling you to seamlessly take advantage of the latest in ticketing technology.
Program benefits include:
* Product and technology releases and enhancements
* New product features and upgrades (when available)
* 24 hour global support
* Product and data fixes, security alerts, and critical patch updates
* Tax, legal, and regulatory updates
* Ongoing system maintenance
Timing
We understand your business is complex, competitive, and ever-changing. That is why we designed the Investment Guard Program to give you control and flexibility in managing technical transitions when it makes the most business sense. So continue to use your existing solution, or upgrade to the next generation of Tickets.com applications when appropriate for your business. Rest assured that Tickets.com will continue to support and maintain your investment for years to come. Please work with your sales representative to develop your individualized program and timeline.
| Frequently Asked Questions (FAQs) | [−] |
What is the Investment Guard Program?
The Tickets.com Investment Guard Program (IGP) is a pledge to our valued customers to fully support their current Tickets.com features, products, and services in the event of a technical change. Your business can thus move forward without interruption and with minimal effort required on your part. This protection is provided automatically upon purchase of any Tickets.com feature, product, or service; there is no enrollment required.
What are the benefits of the Investment Guard Program?
The Investment Guard Program includes a number of benefits that touch upon around-the-clock support and ongoing system maintenance. Many of these benefits are automatically applied at no additional expense of time or resource on your end.
Also included are:
* Product and technology releases and enhancements
* New product features and upgrades (when available)
* Product and data fixes, security alerts, and critical patch updates
How much does the Investment Guard Program cost?
The Investment Guard Program is provided at no cost. We understand the importance of our clients’ trust in us and their investment in our solutions. While we actively pursue our development of cutting edge technologies, we remain committed to our clients to ensure that we continue to meet their ongoing needs. Thus your subsequent Tickets.com products and services purchases will also come equipped with IGP at no additional charge.
I will be moving to ProVenue from my current system. When does the Investment Guard Program take effect?
The Investment Guard Program is already in effect. We will happily work with you on developing an appropriate timeline and migration plan to ProVenue that is best for your business. Additionally we will address your questions about the ongoing support of your current Tickets.com product or service. Please contact your Tickets.com sales representative, email us at sales@tickets.com, or call +1-888-397-3400.
I plan to remain on my current system. When does the Investment Guard Program take effect?
The Investment Guard Program is already in effect. We will happily work with you to address your questions about the ongoing support of your current Tickets.com product or service. Please contact your Tickets.com sales representative, email us at sales@tickets.com, or call +1-888-397-3400.