Updated – November 2, 2007
Tickets.com, Inc. Privacy Policy
Tickets.com, Inc. (the “Company”) is committed to complying with all laws
intended to protect your right of privacy. This Privacy Policy describes
(i) the type of information about you that we collect; and (ii) the Company’s
practices with respect to gathering and disseminating information about
you. This Privacy Policy was established within the context of our Tickets.com
Website and the potential for gathering personal information within electronic
media; however, this Policy is not limited to the Tickets.com Website.
Our Privacy Policy applies whenever you and the Company interact and there
is a possibility that during such interaction, we may acquire certain information
about you.
The Company may, but is not obligated to, update this Privacy Policy from time
to time. You should review this Privacy Policy periodically to familiarize yourself
with the most current version. Any changes to this Privacy Policy will become
effective upon the “Updated” date above. Your purchase of tickets or other merchandise
from us constitutes your acceptance of the Privacy Policy then in effect.
1. How And When Does the Company Collect Non-Public Personal Information?
In the course of selling tickets or other merchandise, we may collect and maintain
certain nonpublic personal information that will help us to efficiently perform
various transactions. In addition, we may be required to share your personal
information with certain entertainment organizations and venues (an “Event Host”)
as part of our contractual relationship with them. Of course, if you wish to
purchase tickets to an event and remain anonymous, you can purchase your tickets
in person, directly through the Event Host’s box office.
We do not collect personal information (such as names, addresses, phone numbers,
email addresses or credit card numbers) about you except when you specifically
provide your information on a voluntary basis. Your personal information may
be collected as you:
- Become a registered user of the Tickets.com Website
- Purchase tickets or admission to an event or venue
- Sign-up or subscribe for products or services that we may periodically make available
- Participate in a special promotion
2. How And When Does the Company Use Non-Public Personal Information?
The Company may utilize your personal information in several discrete
ways.
- If you are purchasing tickets or admission to an event or venue, the Company utilizes your personal information to complete the purchase transaction and to communicate with you about your ticket order, ticket delivery or other inquiry.
- In addition, whenever you purchase tickets or admission to an event or venue, we may be required to share your personal information with a third party credit card processor to facilitate completion of your transaction. The credit card processor may share the same information with your credit card issuer for the issuer’s use in connection with gathering data related to use of their cards, rewards programs or other purposes. You are urged to read and become familiar with the privacy policies governing the use of your credit cards.
- Also, when you purchase a ticket or admission to an event or venue, we may be contractually required to pass your personal information to the Event Host so that they may communicate with you about the event you are going to attend. Under those circumstances, we cannot offer you the option to opt-out from having your information passed to the Event Host.
- Event Hosts are not subject to the provisions of this Privacy Policy, which means that they may use your personal information for purposes other than contacting you about the event you are going to attend, unless you contact them and request otherwise. When you purchase tickets to an event, you should read and become familiar with the privacy policies of the Event Host. The Company has no control over the use of your personal information by any Event Host and you agree that we are not liable for any use of your personal information by an Event Host. If you have special preferences concerning use of your personal information by an Event Host, you must communicate those preferences directly to them.
- When you visit our Website, we may also gather certain information about the use of your computer that we aggregate with similar information collected from other visitor’s computers, which we use for statistical and other purposes (see “Aggregate Information” described in Section 4 below).
- Finally, we may occasionally contact you, typically by email, to notify you of information that might affect your event experience, or to notify you of event cancellations, or errors in your order. Additionally, we may contact you regarding offerings of future events products or services that may be of interest to you. If you are not interested in receiving email notices or advertisement from us, you can unsubscribe at any time.
3. How Long Is Your Personal Information Retained?
If you are a registered user of our Website, we may retain your information
as long as you maintain your registered status. If you purchase tickets
or other merchandise using a credit card, we will retain your credit card
information for a length of time reasonably necessary to process any future
transactions related to your purchases, including refunds and charge backs.
We occasionally purge our computer system of information relating to visitors
of our Website and their past transactions.
4. What Is “Aggregate Information” And What Does the Company Do With
It?
Typically, as visitors browse our Website, our computers automatically
collect information related to how certain features of our Website are
used, what general region our visitors are contacting us from and how many
people visit our Website at any given time. We only use this information
in the aggregate, which means that we only derive meaning from the sum
of all such information gathered for a period of time and accordingly,
we refer to this information as “Aggregate Information”. Aggregate Information
includes, but is not limited to your computer’s (i) Internet browser type
(e.g., Microsoft Internet Explorer 5.5), (ii) IP address, (iii) resolution
settings, (iv) platform type, and (v) originating URLs of referring web
pages. We use Aggregate Information to (a) help diagnose problems with
our computers, (b) administer our Website, (c) share certain generalized
demographic information with Event Hosts and our advertising partners about
visitors of our Website, and (d) provide our advertising partners with
information regarding which visitors saw and clicked on certain advertisements
on our Website. Aggregate Information does not contain any personal information
of any of our Website visitors.
5. What Are “Cookies” And How Does the Company Use Them?
The term “Cookie” is a nickname for files that a website’s computer system
can deposit onto a visitor’s computer hard drive when the visitor is logged
on to the website. Cookies are used to recognize a visitor’s repeat visits
to the website and what pages are accessed and what functionalities are
used while he or she is there. The use of cookies is commonplace on the
Internet and they take up minimal room on your computer hard drive. Cookies
work by assigning a number to your computer that has a specific meaning
to the assigning website. Cookies, by themselves, cannot be used to find
out the identity of any visitor. Unless you choose to provide us with information
about you, we will never know who you are, even though our computer has
previously deposited a cookie on your computer’s hard drive. Other companies
that advertise on our Website also have the ability to deposit a different
cookie on your computer’s hard drive in a process that we do not control.
Since cookies aren't useable for identifying individuals (i.e., we will
not store non-public personal information in a cookie), these advertisers
will never know who you are. In addition, you may modify your Internet
browser’s settings to notify you whenever any website is going to deposit
a cookie on your computer’s hard drive. This notification option generally
gives you the opportunity to decide whether to accept or refuse a cookie
before it is deposited. There may be some features on our Website, however,
that require a cookie to operate correctly. For example, to become a registered
user of our Website, you must allow us to deposit a cookie on your computer’s
hard drive.
6. Consent/Choice Statement
Non-Vermont Computer Users. We do not sell or
rent personal information about our on-line customers to any third
parties at this time. If we engage in such commerce in the future,
our on-line customers will be notified in advance by email and will
have an opportunity to remove themselves from such lists prior to being
included therein by return email or by emailing us separately at webfeedback@tickets.com.
Vermont Computer Users. Vermont places additional
restrictions on sharing a user’s personal information while such user resides
in Vermont. We will not rent or sell non-public personal information we
collect from a user residing in Vermont except (1) as permitted by law
or (2) with the express authorization or consent of the Vermont User
7. Data Quality and Security Statement
We use data security systems to encrypt your personal and financial information
to reduce the risk that your information will be obtained by unauthorized
persons. Our electronic security measures are complemented by the physical
security of our facilities and limited access to certain critical areas,
such as our computer locations. However, because of the increasing sophistication
of computer hackers and others who would seek to invade our computer systems
for the purpose of stealing information, damaging our systems or denying
our systems’ ability to operate effectively to safeguard personal and financial
information as intended, we make no promises as to the security of personal
or financial information in our possession or the impenetrability of our
computer systems under unusual circumstances or our computer system’s resilience
to future sophisticated attacks.
8. When Might Information Be Disclosed As A Matter Of Law?
We
may disclose non-public personal information to unrelated parties in special
cases when we have reason to believe that that disclosure is necessary
to identify, contact, or bring legal action against a person or persons
who may be causing injury to, or interference with, the rights or property
of the Company (including our Website), computer users accessing our
Website, or any third party. In addition, we may disclose information
about individuals who access our Website to law enforcement agencies,
judicial or government authorities, or to other individuals or entities
in response to subpoenas, court orders, or other legal processes.
9. Links To / From Other Sites
Our
Website contains links to other Internet websites which we do not
operate and, conversely, other Internet websites may contain links
to our Website. We are not aware of and are not responsible for
the privacy policies, practices, or content of such other websites.
We encourage visitors to read and become familiar with the privacy
policies maintained by such other websites.
We do not target our Website or our products or merchandise for sale on our Website to children, and our Website does not seek to collect contact information from children under the age of 13. If you are under the age of 13, please do not email us, contact our Website, attempt to use our Website, submit information to our Website, or ask us to email you. If you are under the age of 18, you should get permission from a parent or guardian before you email our Website, contact our Website, attempt to use our Website, submit information to our Website, or ask us to email you.