Title: NOC Technician

Location: Concord, CA


Summary:
The NOC Technician works closely with the Helpdesk, System/Database Administration and Network Engineers to ensure the monitoring and proper functioning of all Tickets.com servers, systems and monitoring requirements. The person in this position must be able to work under strict deadlines, and with personnel at all levels of the company. Attention to detail is of the utmost importance.

Job Description:

• Analyze and solve practical problems and handle conflicts. Relies on experience and judgment to plan and accomplish goals and must exercise discretion in duties assigned.
• Performs a variety of routine engineering tasks following standard procedures and a certain degree of creativity and latitude is required. Provides some technical guidance to Help Desk Reps and technicians in the field.
• Ability to solve problems and to negotiate and coordinate with internal and external parties and ability to work under pressure is expected.
• Follows direction of Senior NOC Technician(s).

Requirements:

• Ability to apply general knowledge of network and computer processes, technologies and systems in support of project team and customer issues/requests and completion of assignments.
• Experience with the design, implementation and testing of LANs including wireless networking, TCP/IP, and security protocols.
• Ability to work independently to complete complex projects.
• Solid analytical and problem solving skills.
• Experience performing software testing.
• Proficiency with Microsoft Outlook, Excel, and Word.
• Proven software documentation skills
• Experience in software support or face-to-face training.
• Basic knowledge of relational database concepts and SQL, UNIX a plus.
• 24/7 monitoring requires a flexible schedule with weekend and evening support.
• Very sensitive and urgency oriented, common sense.
• Good writing and recording skills.
• Excellent follow up and time control skills.
• Team work and interpersonal relations and Customer oriented
• Self Organized, Initiative, Flexibility
• Ability to multi-task
• Ability to communicate complex technical problems concisely and professionally
• Working knowledge with Big Brother, Orion, Nagios, Gomez, Oracle Enterprise Manager or any other monitoring tools
• Analytical and patient with technical details.
• Ability to assess the impact of different network problems on end-user services.
• Prior helpdesk experience a plus
• Technical Degree preferred.

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