Q: How does onsite training work?
A: The training will be delivered at the client’s location. The participants
should make arrangements for training to be held in a quiet area, with minimal
interruptions or distractions. Training occurs on your system,
using your data; thus access to workstations and the server running
ProVenue is required. Training can consist of one topic or a series of
topics to address all of your departmental needs. Each session can be delivered
to one or more groups or several sessions can be held for each different department
to meet all of your organization’s needs. Each session can be delivered
as a standard offering or customized by deleting or re-organizing session content. A
ProVenue® Trainer will bring everything to your location on a schedule that meets
your needs.
Q: What’s the typical class size?
A: No matter what size group you need to train, we’ll develop a solution
that fits your needs perfectly. We typically provide onsite training
for both small (3-7) and large (8-14) groups. But, we can usually
accommodate additional students for a small fee per person. The
fee will vary based on the class duration and complexity.
Q: How does Tickets.com prepare its ProVenue® Trainers?
A: Our ProVenue® Trainers have demonstrated a mastery of the subject
matter they are training. Additionally, they must go through
a rigorous process to hone their training skills. This process
includes supervised practice training sessions and onsite live observations.
Q: How much “face-time” will we get with a ProVenue® Trainer?
A: This varies by client, but most training sessions occur 9am-5pm each
day, with an hour break for lunch.
Q: Does the trainer set up the hardware for the training session?
A: As a general rule, no. We ask each client to install ProVenue® on
the workstation where training will occur. Only one person can
interact with the data at a time, so the best practice is to project
the screen onto a projection screen or wall. If you cannot accommodate
a projector set-up, just let us know and we’ll provide the projector.
Simply fill the following form to receive a training quote: ProVenue® Request for Onsite Training