Q: How does Remote Training work?
A: Remote training requires the use of pcAnywhere, VNC, or WebEx (for a nominal fee) for a ProVenue® Trainer to connect to your workstation or client server.  The participants must be able to view the same machine to which the ProVenue® Trainer connects, so both can view the same screen display.  Additionally, a phone will be needed for the audio portion of the training.  The participants should make arrangements for training to be held in a quiet area, with minimal interruptions or distractions.  Training occurs on your system, using your data and is completely interactive.  Training can consist of one topic or a series of topics to address all of your departmental needs.  Each session can be delivered to one or more groups or several sessions can be held for each different department to meet all of your organization’s needs.  Each session can be delivered as a standard offering or customized by deleting or re-organizing session content. 

Q: What’s the typical class size?
A: No matter what size group you need to train, we’ll develop a solution that fits your needs perfectly.  We typically provide remote training for no more than 5 people at any one time, which allows for more effective and focused training for the participants.  But, we can usually accommodate additional students for a small fee per person.  The fee will vary based on the class duration and complexity.

Q: How does Tickets.com prepare its ProVenue® Trainers?
A: Our ProVenue® Trainers have demonstrated a mastery of the subject matter they are training.  Additionally, they must go through a rigorous process to hone their training skills.  This process includes supervised practice training sessions and onsite live observations.

Q: How much “face-time” will we get with a ProVenue® Trainer?
A: This varies by client, but most training sessions occur 9am-5pm each day (client’s time zone), with an hour break for lunch.

Q: Does the trainer set up the software for the training session?
A: As a general rule, no.  We ask each client to install ProVenue® on the workstation where training will occur.  PCAnywhere or VNC must also be installed on the same workstation in order for the ProVenue® Trainer to establish a connection to the workstation during the training session. Only one person can interact with the data at a time, so the best practice is to trade off during the session to allow others the opportunity to interact with the data.

Simply fill the following form to receive a training quote: ProVenue® Request for Remote Training