1. What is Tickets@Phone?
2. What mobile phones support Tickets@Phone?
3. What about the mobile phones that do not support picture messages?
4. What information needs to be captured in order to use Tickets@Phone to send a mobile ticket?
5. What if our customers don’t know their mobile phone model?
6. What scanners does Tickets@Phone work with?
7. What barcode standards does Tickets.com use?
8. How does a venue validate Tickets@Phone mobile tickets?
9. What equipment is required by the venue to read and validate Tickets@Phone mobile tickets?
10. How does Tickets.com issue Tickets@Phone mobile tickets through our ProVenue® Ticketing System?
11. What wireless networks are supported by Tickets.com?
12. What is the limit on the capacity to generate and send barcode tickets?

 

Tickets@Phone is an innovative ticket delivery method that expands your options of how your customers receive their tickets. With Tickets@Phone, your customers’ tickets are delivered to their mobile phones via Multimedia Message Service (MMS), a Short Message Service (SMS), or a Wireless Application Protocol (WAP) message allowing your customers to use their mobile phone as their ticket.

The Tickets@Phone message contains a unique barcode as well as the usual ticket information e.g. event date, time, section, row, seat etc.  Customers simply save their mobile ticket in their messages inbox and retrieve it when they arrive at the event.

 

Tickets@Phone is supported by the vast majority (over 95%) of mobile phones in circulation. 

 

Any phone that can browse the Internet or receive a Multimedia Message Service (MMS) message can receive a Tickets@Phone™ ticket. However, for the small minority of mobile phones that do not support Multimedia Message Service (MMS) or Wireless Application Protocol (WAP), customers will receive a text only message with the barcode number in the text.  When the ticket buyer arrives at the event, the ticket taker can manually enter the barcode number into the scanning device to validate the Tickets@Phone ticket. 

 

Required information includes the wireless carrier, mobile phone number, manufacturer (e.g. Nokia), and model.  Your customers’ permission is also necessary if you don’t want to damage your brand by sending unsolicited mobile messages.

The information is captured via Tickets.com’s website during the ticket delivery option selection process using drop-down menus. 

For the majority of mobile phones, the brand and model should be labeled on the front of the phone.  If not visible, steps are given to help customers find the identification information on the back of the mobile phone in the battery or SIM compartment.  If the information is not present, then customers will need to contact the mobile phone's manufacturer or wireless carrier.

 

Tickets.com supports the use of Motorola MC50 ticket scanners for its Tickets@Phone-enabled clients.  Please contact your local Tickets.com representative at sales@Tickets.com or 888-397-3400 for exact equipment requirements.

 

Tickets.com uses 2-D DataMatrix barcodes. 2-D barcodes are more reliable and contain more data than traditional linear barcodes.

 

Tickets.com provides the choice of online and offline redemption.  Both applications are designed to validate Tickets@Phone mobile tickets in real time.  This prevents duplication of tickets by flagging when a barcode has already been redeemed.  The Tickets@Phone barcoded ticket image on a customer’s mobile phone display will be directly scanned for entry.  The digital ticket on the phone will have all of the information that is on a standard paper ticket, including event and seat details.  When the mobile phone ticket is scanned at the entrance, the ticket buyer will also get a receipt which can be used as a seat identifier inside the venue. 

Tickets@Phone mobile tickets are validated in real time.  This prevents duplication of mobile phone tickets by flagging when a barcode has already been redeemed.  Various ticket reports can be produced automatically.

 

The venue will need to install the Tickets.com ProVenue® Access Control solution. This may include an Access Control server, wireless network, ticket scanners, and receipt printers which combine to provide rapid entry, improved security, and detailed customer data management.  Tickets.com will work with venues to determine exact ticketing software and equipment requirements.  Please contact your local Tickets.com representative at sales@Tickets.com or 888-397-3400 for more information.

 

Tickets@Phone is simply another ticket delivery method for consumers.  Additional ticket delivery methods may include mail, will call, or Tickets@Home®.

 

We can deliver Tickets@Phone in multiple countries and are approved to deliver in the United States through all the major US wireless carriers including AT&T, Sprint, T-Mobile, and Verizon. 

 

The ability to send barcodes is limited only by the capacity of the gateways by which Tickets.com sends them.  We have multiple connections to ensure that we can meet client capacity demands for Tickets@Phone mobile tickets

 

If you would like to learn more about mobile ticketing technologies, please contact Tickets.com at sales@Tickets.com or 888-397-3400.