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Making a difference through T.Cares

You never know how big of an impact a small act of kindness can create.

A “let’s dream big!” kind of idea, born in a small conference room, has evolved into a multi-organisational effort that has taken off like wildfire. In 2016, Tickets.com launched its T.Cares programme and immediately got to work investing in local communities while striving to become a model of possibility.

Across the global offices, employees have taken part in the T.Cares programme. The UK team raised money for Cancer Research by cycling from London to Amsterdam; the Australian team participated in events hosted by the Disabled Surfers Association of Australia; tickets were auctioned for a sporting event that benefited a local school in the US, and much more.

A major initiative of T.Cares is providing individuals and families who are facing difficult challenges in life the opportunity to get VIP treatment and exclusive behind-the-scenes access to live entertainment and sporting events. Tickets.com’s relationship with Major League Baseball and various entertainment venues has facilitated once-in-a-lifetime experiences that go beyond a ticket to an event.

Whether an entire Tickets.com office participates in a community project, or an individual employee dedicates their time to volunteer, the Tickets.com family are encouraged to get out there and make a difference!

We are proud of what we have accomplished in 2016, but we know we have only scratched the surface on the impact we can make.

If you are interested in taking part in the T.Cares programme, please email marketing@tickets.com.

 

Tickets.com confirmed as official ticketing provider to new Superleague netball franchise, the Sirens

Tickets.com, the industry leading provider of global ticketing and marketing solutions, has signed a new agreement as the official ticketing partner of the Sirens, a new netball franchise recently confirmed as one of ten set to compete in the upcoming new look 2017 Vitality Netball Superleague.

The new national Franchise will play its home games at the award-winning Emirates Arena, Glasgow, which previously hosted the World Youth Netball Championships in 2013. Capitalising on the success of the 2014 Commonwealth Games in Glasgow, the sport is currently one of the fastest-growing in Scotland, and the Sirens are now set to build on the record attendances and ticket sales achieved during last season’s Superleague.

The Franchise, backed by Netball Scotland and delivered in partnership with the University of the West of Scotland, will use ProVenue®, Tickets.com’s most advanced ticketing platform, to manage all of its ticketing requirements. The decision was made to implement the new system not only because of its ease of use, but the functionality and innovative features that ProVenue® offers in support of the Siren’s launch and its future growth plans.

Fans will also benefit from Tickets@Home, a feature which will allow customers to print their own tickets via all sales channels. The system was also integrated in just four weeks; a short turnaround time and another reason why the Sirens opted to partner with Tickets.com.

Commenting on today’s announcement, Karen McElveen, Sirens’ Franchise Director, said: “It was really important to us that we had a ticketing provider that could not only meet our current requirements, but that also has the flexibility to evolve and grow with our Club. We feel that Tickets.com and ProVenue® can do that.

We’ve been really impressed by how quickly the system has been implemented and the support team have been fantastic in working with us to ensure everything is ready in time for ticket sales to go live.”

Derek Palmer, Managing Director and Executive VP, International, at Tickets.com, said: “We’re excited to partner with the Sirens and to showcase our work in another sport – and one that is rapidly growing in popularity and exposure.

Netball Scotland has ambitious plans and the launch of the Sirens is a key milestone in its long-term strategy to drive the growth and development of netball; this is something that we’re very excited to be a part of and, through ProVenue®, we’re confident that the system will support these plans and provide further commercial opportunities for them.”

The Sirens is the latest addition to a growing number of Scottish sports teams working with Tickets.com; these include Scottish Premiership Football sides Aberdeen, Ross County and Dundee, alongside Championship side Dundee United. As part of its league-wide role as the official ticketing agent for the British Basketball League (BBL), Tickets.com also manages the ticketing for top flight side Glasgow Rocks who are also based in the Emirates Arena.

For more information about the Sirens, visit www.sirensnetball.com.
For more information about Tickets.com, visit uk.tickets.com/provenue.

 

Looking back at 2016…

2016 has been a big year for Tickets.com. Our landmark system ProVenue® is now in use at more than 100 venues and attractions globally and over the last 12 months, we’ve managed the roll-out of ProVenue® to a number of UK-based sports and arts customers.

Our new website, https://tickets.com/provenue, also went live. Visitors to the new site can find out detailed information about the ProVenue® product line, its features and benefits, as well as new initiatives including the Registered Developer Program.

We have also welcomed partnerships with two new sports, with our US team supporting the ticketing for the inaugural ‘Cricket All-Star Series’ at New York Mets’ Citi Field stadium, whilst back here in the UK we recently announced a new agreement with new Scottish Vitality Superleague netball franchise the Sirens.

Meanwhile, our T.Cares programme continues to make a difference to communities worldwide, thanks to a series of initiatives supported by our global teams.

We’ve also been privileged to be a part of some of our clients’ celebrations, too!

Here are just some of our highlights from 2016:

International ProVenue® roll-out extends to the Continent
Tickets.com welcomed three European customers onto ProVenue® earlier this year, as Semperoper (Germany), Info Cultuur and HETPALEIS (Belgium) introduced the new system.

A globally-renowned opera house, Semperoper has been a Tickets.com client since 1993. Click here to read more.

Info Cultuur is one of Antwerp’s busiest ticket outlets and HETPALEIS is one of the country’s most popular youth theatres. Click here to read more.

Tickets.com continues partnership with local Football League One side MK Dons
Having provided the ticketing system for local side MK Dons since 2004, Tickets.com has also been involved as a matchday sponsor at fixtures throughout the season.

Members of the Tickets.com team are only too happy to make the short journey to Stadium MK to cheer on their local side, and often join the clubs’ captains, mascots and match officials for a photo on the pitch before kick off.

UK customers introduce ProVenue®
The Venue MK, Lord Mayor’s Show and Rheged Discovery Centre are just three of our UK customers who have implemented ProVenue® in 2016. Click here to read more.

25th anniversary celebrations at Pavilion Theatre Rhyl
The Pavilion Theatre in Rhyl celebrated its 25th anniversary in September and Tickets.com has been by their side since the very start.

To mark the occasion, a framed anniversary poster was signed by Tickets.com staff and presented to Val and the team at Pavilion Theatre Rhyl. In that time, the theatre has progressed from using the original DOS system Pass1 to using Tickets.com’s ProVenue® suite of products to manage all ticketing requirements. Click here to read more.

Yeovil Town FC becomes first English club to launch ProVenue®
Football League Two side Yeovil Town FC became the first English club to launch ProVenue® this summer, ahead of the 2016/17 season.

A Tickets.com client since 2012, Yeovil Town FC migrated across to ProVenue® in line with the club’s strategy of boosting online ticket sales and fan experience. Click here to read more.

T.Cares programme continues to make a difference
Our global community initiative, T.Cares, was launched earlier this year and has already provided support to local charity and community efforts around the world. From bike rides to fun runs, VIP spectator packages and ticket auctions, the Tickets.com team have been only too happy to get involved! Click here to read more.

Find out more about ProVenue®…
ProVenue® is the latest and most advanced platform from Tickets.com, providing users with a fully integrated and customisable ticketing solution.

To find out how your venue can benefit from ProVenue®, visit the website or contact the team at uksales@tickets.com.

 

Wolf Trap Has Record Breaking Summer Through New Marketing Techniques

Wolf Trap features high-quality entertainment, presenting artists across all genres at three distinct venues: the architecturally stunning Filene Center and the charmingly intimate Children’s Theatre-in-the-Woods, both outdoor amphitheaters located in Wolf Trap National Park for the Performing Arts, and the historic The Barns at Wolf Trap, which features music on a year round schedule.

Over the past three years, Wolf Trap has grown its membership base by an impressive 37% and its paid attendance by 23%. In the 2016 Summer Filene Center season alone, 22 shows were completely sold out!

To consistently increase the number of new buyers every year, Wolf Trap embraces the community aspect of their audience. They have found great success with community and grassroots campaigns by participating in cultural and community events, working with area businesses, and networking with embassies, chamber and civic organizations.

Director of Marketing at Wolf Trap, Heidi Kibirsky, quotes “Wolf Trap has found success bringing in new ticket buyers by increasing its community, grassroots, and cultural outreach and promotional activities, as well as through executing robust digital and social campaigns. To retain new patrons we have been successful implementing a new campaign sending first-time ticket buyers a ‘Thank You’ email that includes a three question survey, recommendations for upcoming shows, and an opportunity to opt-in to future Wolf Trap emails.”

Wolf Trap has had an increase in attendance across all three of its venues and has grown its opt-in email database to over 160,000 unique email addresses.

For more information about Wolf Trap Foundation for the Performing Arts, please visit wolftrap.org

Do you want to learn about how Tickets.com technologies can improve your fans’ experience? Connect with us!

Oakland A’s Finds Success Filling Seats Using Tickets.com Technology

To attract new buyers, the Oakland Athletics utilize fan-friendly ticket offers, such as value days and family packs. They have also added themed fireworks nights to their home game schedule to attract patrons who may not be die-hard baseball fans.

The A’s organization has taken full advantage of Tickets.com technology, ensuring a positive patron experience from ticket purchase to gate entry at the Oakland Alameda Coliseum. To cater to their on-the-go fan base, the Athletics were early adopters of mobile ticketing, allowing fans to buy tickets anytime and anywhere. The A’s have equipped fans with a variety of convenient ways to obtain the seats they want, including the ability to select seats directly from an interactive seat map and the ability to redeem vouchers online. The organization also continues to focus on digital delivery, which allows fans to use a mobile device to enter the ballpark.

After a ticket has been purchased, the Athletics utilize event reminder and alert emails to communicate pertinent information to fans, such as traffic advisories or event changes, to ensure ticket buyers have a smooth experience getting to the ballpark. The moment a patron enters the gates, the fans’s experience is taken to the next level by having mobile access to offers, such as seat upgrades, photos on the field, press box tours, and the opportunity to purchase game-used merchandise all through the MLB.com Ballpark App.

The Oakland Athletics also utilize Tickets.com reporting tools to better understand their audience. David Adame, Director of Ticket Operations for the Athletics, stands behind the scenes but is at the forefront of enhancing fan experiences. David quotes, “As an organization, we strive to always create a memorable experience for the fans both digitally as well as in the ballpark. With the use of data analytics we have a better understanding of the driving force behind our ticket buyers making purchases. This information gives us the ability to create ticket offers that first time fans are more likely to take advantage of by specifically targeting buyers based on day of the week, price, opponent, special event or giveaway item.”

For more information on the Oakland Athletics, please visit oakland.athletics.mlb.com

Do you want to learn about how Tickets.com technologies can improve your fans’ experience? Connect with us!

5 Easy Steps To Connect With Your Audience Using CrowdConnect™

Marketing automation is one of the many “buzz words” these days. There are so many articles written on why marketing automation is important for companies to better communicate to their customers. I hear it all the time, “do you want to improve higher engagement and create more personalized email messages while increasing ticket sales?” The obvious answer is, ummm YES PLEASE! However, what does marketing automation really mean and more importantly how can I use it to forge relationships with my patrons?

Thankfully, we hear you loud and clear. Our CrowdConnect Marketing Automation tool is a great way to plan out a series of personalized communications or recurring tasks that keep you connected with your subscribers. This tool makes your patrons feel like they are valued by your organization. Patrons that feel good about their experience with your brand will continue doing business with you. It’s as simple as that!

CrowdConnect automations, combined with segments, give you the tools to create the following useful campaigns and more:

  • Welcome Trigger
  • Birthday trigger
  • Emails with Reminders
  • Reactivation Campaign

There are 4 main tools to make these campaigns happen:

  1. Templates (the email build itself)
  2. Segments (determine the starting audience for the automation)
  3. Marketing Automation (mapping out the journey)
  4. Calendar (to schedule the automation and map it to the appropriate segment)

Seeing is believing right? Below are the steps to create a Birthday Trigger with a reminder email in CrowdConnect.

1) Build the email as a template in the system


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2) Build a segment to isolate everyone with a birthday today

 

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3) Create a Marketing Automation to send the birthday email

 

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4) Create a reminder after 4 days to everyone who didn’t open the first email

 

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5) Launch the campaign by scheduling the Marketing Automation to run every day

 

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You are now an expert at creating a simple but effective Marketing Automation campaign with CrowdConnect – a few easy steps to cultivate better relationships with your customers!. Connect with us to learn how you can start using CrowdConnect today!

5 Things Everyone Should Do During Fall 2016!

Life is more enjoyable, when it is enjoyed together. Whether you are surrounded by a small group of friends, a team of co-workers, or your local church or government community, performing any task, fun or mundane, can turn into an unforgettable experience. Surrounding yourself with others working toward a collective goal will be the best motivation, support, or even friendly competition to push yourself even further than perhaps you would have ever gone on your own. As a core philosophy at Tickets.com, we want to encourage everyone to get out and experience these five activities this fall, while leaning on your community.

Volunteer
Volunteering with others is such a special experience, with a deep fulfilling reward that can change your life (as well as some else’s). The options are limitless. You can participate in a park cleanup, serve a hot meal to someone less fortunate, or spend time talking to people at assisted living facilities. Join your co-workers, old and new friends, or jump right in with strangers. There are so many ways you can get involved. Check out T.Cares and the many ways we invited people to join us in giving back. You will never regret volunteering as a community.

Apple and Pumpkin Picking
This may be an obvious one, but always a family favorite! Head over to your local apple or pumpkin farm to pick some of this season’s most delicious fruit. The fun can also be continued at home when you gather together to make your favorite recipes. An added bonus would be to share them with your neighbor and/or co-workers.

Enjoy a Trip to the Museum and Performing Arts Centers
With the new season, new Fall Museum exhibits are ready to be seen. Grab your tickets, grab your friends and tap into the arts and culture scene in your city. Fall produces some of the most exciting and beautiful colors, arts and more. You might be interested in checking out Morris Museum, Morgan Library, Air Force Museum Foundation, National Gallery Of Canada, and more. Tickets.com has a great museum selection, check it out here!

Turkey Bowl
Join in on the dozens of teams who will gather together on the weekend before Thanksgiving for an enjoyable, friendly, and competitive pickup game of football across the country. Lace up your cleats, tighten your chin strap and bring your 8th grade school spirit for some game time festivities. If you don’t know anyone who is playing, start your own Turkey Bowl!

Football!
One of the very best Fall activities is watching football with your friends. Grab tickets to a game, get ready to tailgate and cheer on your team. If tickets to a game aren’t in your budget, meetup at a friends house or your local brewery to root for your team together. Nothing says Fall more than coming together for someday football.

Shriners Hospitals for Children 2nd Annual Walk For Love

Sending love to the rescue®, the mission behind the 2nd annual Walk For Love event, rallied 300+ participants held at LuLu Shriners in Plymouth Meeting, PA. With the weather unclear, this rain or shine event was determined to go on!

Moms, dads, kids, friends, colleagues, and dogs(!) rallied together to show love and support to Shriners Hospitals for Children celebrating their incredible work of providing life-saving and life-changing care to kids for over 90 years.

With two miles accomplished, guests also enjoyed a post-walk celebration and patient party, featuring food, entertainment and the opportunity to connect with other supporters, current and former patients and hospital staff.

tdc_walkforlove_small-24This year, we were honored to sponsor Walk For Love as Shriners is a proud T.Cares partner. Through the T.Cares program we’ve been able to provide memorable experiences for some of the Shriners warriors with VIP treatment to baseball games, concerts and more; we continue to looking forward to providing so much more! Read more about our T.Cares program here.

Shriners Hospitals for Children is a 501(c)(3) nonprofit organization and relies on the generosity of donors. All donations are tax deductible to the fullest extent permitted by law. Please consider supporting their great cause. Learn more here.

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After Overcoming the Rare Disorder He was Born with, Caiden was Given the Memory of a Lifetime

“Kids make us better. That’s why we do everything within our means to make kids better.” This is the heart and soul behind Shriners Hospitals, whose mission is to “provide the highest quality care to children with neuromusculoskeletal conditions, burn injuries and other special healthcare needs within a compassionate, family-centered and collaborative care environment”. (www.shrinershospitalsforchildren.org)

The T.Cares Program stands firmly behind the Shriner’s mission and we’re honored to help create memorable experiences for their warriors, just like how we were able to surprise Caiden with a fun-filled afternoon with the Phillies.

After overcoming the rare disorder he was born with, Caiden was given the memory of a lifetime (as you can see through his smiling face in the photos). But truly, it was his strength and determination that encouraged us all.

It was through our T.Cares program that we were able to partner with Shriners Hospitals and the Phillies to host five year old Caiden, his brothers Michael and Brandon, and their parents Katie and Mike to a VIP meet and greet at the Philadelphia Phillies game on August 18 at Citizens Bank Park. They were able to meet many of the players including Catcher, Cameron Rupp who later shared via his Twitter: “Definitely made a memory of a lifetime yesterday!! Caiden you are the man!”.

Caiden and his family have an incredible and inspiring story, which is why we were honored when Caiden’s mom spoke to our Tickets.com family about their journey.

In Katie’s words…

Caiden was born with Amniotic Band Syndrome (ABS) and Ectrodactyly. ABS occurs when the fetus becomes entangled in string-like bands, it occurs randomly. In Caiden’s case it completely amputated his right leg at the knee. Ectrodactyly- Split hand/foot malformation is a rare form of a congenital disorder in which the development of the hand/foot is disturbed. Caidens right hand and left foot were affected.

This syndrome was discovered early on in the pregnancy, at my 11th week ultrasound. The doctor asked if we had family history of Dwarfism, I told him “no”, he then went on to say that it didn’t look like the baby had any legs.

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Mike’s unit was set to deploy to Iraq in a couple weeks, I was prepared to be a pregnant single mom for the next year, but to now have a complicated high risk pregnancy on top of it was a little scary! Luckily, his unit allowed him to stay back (Rear Detachment).

I had so many appointments that I lost count, and with each appointment it seemed like we got more bad news, at one point they weren’t sure if he had any legs or hands. Finally at my 20 week scan when we found out we were having a boy they saw that he had 2 hands, one was “normal” the other had a couple digits, and that he did have a foot!  I’m grateful that we found out early, because it gave us time to educate ourselves and prepare for what we could do. We had 2 little kids at home as well, (Michael was 3 and Brandon just turned 1). We took every opportunity we got to explain to the boys about their brother.

As a mom your job is to protect your kids so I was going to do whatever I had to do to make sure all 3 of my boys were okay!

Caiden’s Challenges

The only thing that I would consider a challenge was the fear of the unknown! Google could only answer so many of our questions! Even with high tech ultrasounds we weren’t going to 100% know what we were dealing with until he was born. When a child is born with bone deformities there is always the chance that there could be other issues, so wondering if his heart would be ok, or if he was going to be deaf or blind or if there were any other internal problems that an ultrasound wouldn’t be able to tell us was scary. So instead of driving myself crazy over things that were completely out of my control, I took it one day at a time. I had to have faith that I could handle whatever was going to be thrown at me. It’s kind of funny to think about how much we worried because if we would have known then what we know now we would not have anything to worry about!!

Shriners saw Caiden for the first time when he was 6 weeks old and from that moment we were part of a family, a family that I didn’t necessarily plan to be a part of but one that I am thankful for everyday. I remember our first appointment and Doctor Kozin looked at Caidens foot and said, I want those toes, they will make beautiful fingers. I’m sure I probably looked at him like he was crazy! But at the same time I knew we were in the right place and that Caiden was in the best hands!

Day in the Life

A typical day in the life of Caiden is just like any other 5 year old. He just started Kindergarten this year so he spends his days at school, he gets to ride a bus so that’s a big deal to him!

He loves WWE, any chance he gets to play with his wrestlers or wrestle his brothers he takes it. He took a break from fall sports this year, running is a challenge for him so until he gets running legs we will have to find other things for him to do. He does attend a motor development class at the Kennedy Krieger Institute that will start up again next week, there they work on all kinds of skills. They teach him wheelchair basketball, tennis, baseball and swimming. He started wrestling last year and that will begin again in the winter. He loves to play outside…..baseball, soccer, riding his scooter. He loves swimming, he would spend all day in a pool if he could!

Shriners means everything to us! Without them, I honestly do not know how things would have turned out for Caiden. As a single income Military family, I don’t know how we would have been able to afford all of the things that Shriners has done for us! They have done everything – prosthetics, equipment, surgeries and therapy…… all without asking us for anything!

Caiden’s First Phillies Game and T.Cares

Caiden just thought we were going to a game. He had no idea that he was going to get VIP treatment! He won’t really describe the experience for me…… however, when asked what his favorite part was he said ” When they won, duh!” He also ranked his dance off with the Phillie Phanatic and being allowed to have two water ices a close 2nd!!!

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The T.Cares program gave Caiden and our family a once in a lifetime opportunity! Without the program we would have never met the Phillies players or been able to go onto the field for batting practice. We are just a regular family that was given the chance to be treated like VIP for the night and that was pretty awesome! All of us had an amazing time, especially my 3 boys!    

As for what’s next, I have no idea! We are in for some major changes this year as Mike is getting Medically Discharged from the Army, so we will be moving and changing from the military world to the civilian world! Trying to decide where we want to live and finally put down our roots after moving every 3 years is a big deal and at the top of our list! But I also want to grow Caidens Celtic Warriors and do more fundraising on behalf of Shriners and Camp No Limits.

On behalf of our Tickets.com family, we thank Katie and her family for being a voice for children everywhere who have a similar story to Caiden and for including us in their journey. Today, Caiden is cared for by Scott Kozin, MD, and Corinna Franklin, MD, at the Philadelphia Shriners Hospital. Caiden’s newest prosthetics include Ironman and Phillies logos!

With 22 locations around the U.S. Shriners Hospitals are constantly providing for the education of physicians and other healthcare professionals and conducting research to discover new knowledge that improves the quality of care and quality of life of children and families.

Learn more how to get involved in serving your community with our T.Cares program on ProVenue.Tickets.com #ExperienceIsEverything

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