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Going Beyond Limits: Client Experiences With ProVenue Upgrades

The Tickets.com® Business Development team enjoyed a busy first quarter of 2016.  Several key ProVenue® clients chose to extend their agreements including ProTix, Cheyenne Frontier Days, and Erie Events.

As a leading regional ticketing distributor based in Oklahoma City, ProTix is one of Tickets.com’s earliest adopters of ProVenue.  Moving forward, ProTix will be implementing the Tickets.com MyTickets™ product suite to better serve their customer base. Cheyenne Frontier Days, another early adopter of ProVenue, is excited to begin using the MyTickets product suite, Email Confirmation functionality, and up-sell opportunities. Erie Events is based out of Erie, Pennsylvania and is the home of the Erie Insurance Arena, The Warner Theatre and the Bayfront Convention Center.  After assessing their ticketing needs, Erie Events chose to extend their agreement with Tickets.com where they will now be utilizing features and functionality that include MyTicketsMobile, Ticket Forwarding and Email Confirmation.

We are pleased to announce that three of our current ProVenueMax clients have chosen to migrate to the ProVenue platform in Q1 2016! The City of Wichita Falls, Ohio University Event Services and California Rodeo will all be migrating to the ProVenue platform to take advantage of the software’s advanced functionality and features.

What’s New in Marketing

There are many new and exciting focuses and ideas arising to action  at Tickets.com. We have aligned our brand to better meet the values of our company mission starting with our new tagline: Experience Is Everything!

Experiences help define us as humans and have the power to create great stories, amazing memories, and life-changing ideas. Our goal is to help you make each and every experience for your patrons a remarkable one.

This is where Team Tickets.com is headed—putting our patrons’ desire to experience at the forefront of everything we do by ensuring the most advanced technological tools because it’s all about less waiting and more living.

We have also introduced a more modern appeal with our new “T.” logo as part of our future forward branding initiatives, and have launched a new marketing platform—CrowdConnect™. Check out more information about CrowdConnect™ in our Remarkable Products and Updates post! 

Lastly, because we believe in the foundation of a solid unified community, we recently launched our community program called T.Cares. This program is on a mission to give back to communities all around the world. Whether it is the veteran who proudly served their country, a child battling a disease or a family struggling financially, our goal is to create unforgettable experiences for those in need. We have several special events scheduled with various venues around the world. Contact marketing@tickets.com to find out how your venue can become part of T.Cares. We look forward to hearing from you!

An Insider’s Look at Opening Day

In what is a holiday of sorts for many, Major League Baseball Opening Day arrived amid festive environments that in some areas subjugated the weather.  

Tickets.com is very pleased to have worked closely with our clubs to ensure that their fans effortlessly entered the ballparks with mobile devices, fan loyalty cards, Tickets@Home printouts, and traditional printed tickets. Months of planning and preparation–including season rollovers and invoicing, special offer preparation, venue modifications, event configuration, system user reviews, reporting parameter analyses, best-practices assessments, staff training, stored-value alignment and access control testing–culminated in early April with the sound of nearly a million “go” beeps emanating from access control scanners and turnstiles across the country. We tip our hats to all those involved in getting our National Pastime off to a great start!

Tickets.com gets behind local Championship side MK Dons as official match sponsors

The Tickets.com team made the short (!) journey along to stadiummk last weekend to cheer on MK Dons as they faced Brighton & Hove Albion.

As part of the longstanding partnership with the Championship side, Tickets.com were the official match sponsors of last Saturday’s fixture against promotion-chasing side Brighton & Hove Albion.

Having provided the club’s ticketing system since 2014, Tickets.com took a number of the team along to cheer on their local side, and joined the clubs’ captains, mascots and match officials for a photo on the pitch before kick off. Tickets.com also presented the Man of the Match Award.

In what was always going to be a tough contest for the Dons, Brighton went 2-0 up on 62 minutes and, despite MK Dons’ Antony Kay pulling a goal back eight minutes later, the south coast side hung on for a 2-1 win.

The fixture was played in front of 21, 345 – a record attendance for a Football League game at stadiummk.

Click here
 to read the full match report.

Tickets.com launches ProVenue® at Semperoper Dresden

Tickets.com has today announced the introduction of the latest version of its ticketing system, ProVenue®, for the world renowned opera house Semperoper, in Dresden, Germany.

A client since 1993, Semperoper will utilise ProVenue® alongside the existing technology previously implemented by Tickets.com to manage all aspects of its ticketing; this includes online sales with a wide range of advanced features, as well as customer selection, data cleansing and reporting.

As Tickets.com’s most advanced ticketing system, ProVenue® is a full service, integrated ticketing solution that puts users in complete control of their ticketing operation. It enables venues to sell tickets to consumers under their own brand and capture, access and own consumer data, providing a 360° view of the buying habits and preferences of their patrons.

Alongside ProVenue®, Semperoper will also continue to use Tickets.com’s integrated e-mail system, which permits the venue to not only manage its data effectively but also build, send and track HTML campaigns.

Already well-established throughout the US, ProVenue® was launched internationally in 2015. The National Speedway Stadium and the entire British Basketball League were some of the first to take advantage of the robust platform in UK market and the advanced ticketing platform is also being used across the globe in dozens of leading performing arts venues and professional sports clubs. ProVenue’s® popularity continues to grow in North America, Europe and Australia, with an ever increasing number of clients taking advantage of its intuitive design, clever inventory management and ability to seamlessly integrate with other applications.

Commenting on the launch of ProVenue®, Doris Schneider, head of sales and service at Semperoper Dresden, said: “Having worked with Tickets.com for more than 20 years now, we continue to be impressed by its ongoing product innovation and development, so the update to ProVenue® was a natural migration for Semperoper.

“We’ve worked closely with the team throughout the development and testing phase to ensure that the system is meeting the requirements of the venue and we’ve been really pleased with our experience of ProVenue® so far; we are very confident that it will provide us with a strong platform to better engage with our existing and prospective customers and we are looking forward to continuing our longstanding partnership with Tickets.com.”

Derek Palmer, Tickets.com’s managing director and executive vice president, international, said: “Today’s announcement is a significant development in the roll out of ProVenue®, as not only does it indicate the growing portfolio of customers worldwide that are moving across to new solutions, but it also represents the expansion of our technical infrastructure throughout Europe.

“Semperoper is a fantastic venue and showcase for how Tickets.com systems continue to evolve with customer and industry requirements and trends; we remain ever focused on evolving and revolutionising technology and the ticketing landscape to deliver a seamless ticketing experience for our customers and their clients.”

Built in 1841, Semperoper hosts over 700 events and welcomes more than 400,000 visitors every year; a popular opera house widely renowned for its star-studded performances by the Saxon State Opera and Orchestra, the venue has a long history of premieres, including major works by Richard Wagner and Richard Strauss.

For more information about Tickets.com and ProVenue® visit provenue.tickets.com.
For more information about Semperoper, visit www.semperoper.de.

Ross County FC wins Scottish League Cup

A huge congratulations from everyone at Tickets.com to Ross County FC – winners of the Scottish League Cup 2015/16!

Scottish Premiership side and Tickets.com client Ross County FC made history earlier this month by winning the 70th Scottish League Cup final and picking up the club’s first ever major trophy.

In what was a closely-contested game played at Hampden Park, Ross County took the lead after 25 minutes before Scottish Championship side Hibernian equalised just before half time.

The second half saw a goal disallowed for Ross County but as the game looked set to be heading for extra time, the Staggies’ Dutch striker Alex Schalk scored in the final minute of the match to seal the win and the first major trophy in the club’s history.

The Highland side has been using Tickets.com’s ProVenue® suite of products as the platform for supporting all ticketing requirements throughout the Scottish League Cup campaign, with the solution enabling the club to successfully meet the extremely high demand for the 7000 tickets allocated to Ross County supporters for the final at Hampden Park.

The club first engaged with Tickets.com in time for the start of the 2015/16 season, in a new long-term agreement as part of the club’s wider strategy to improve fan experience; a move that saw Ross County become the latest addition to Tickets.com’s portfolio of professional football clubs which includes fellow Scottish Premiership sides Aberdeen, Dundee and Dundee United.

Click here for more information and photos from the club’s historic Cup win.

The Red Sox Replay Launch Success!

We at Tickets.com understand the excitement you feel when you secure a ticket to your favorite event on the secondary market, when the event has been sold out for months. We also understand how frustrating it is to pay a month’s worth of rent in fees that these sites are charging. You worked hard for your money, why spend it on fees? This is why our guys and gals with pocket protectors and IQs of over 249 have been hard at work creating a solution for you the consumer. All their hard work has created the most user friendly secondary ticket market in the industry, which we are calling Replay.

The Boston Red Sox were so blown away by Replay that they wanted to be the first to take it to the marketplace. They call it Red Sox Replay. Awesome name; we know! Within 24 hours of the launch of Replay, the new Tickets.com resale platform took the market by storm. There were over 28,000 tickets posted on the site during its first day, which was more than the total number of tickets posted to Stubhub during the first 30 days of March in 2015. OUCH!

Since its inception one year ago, the goal of Red Sox Replay has been to create a Secondary Marketplace option that would benefit the Red Sox and their loyal fans. We have provided an easy and enjoyable experience that can be accessed on either your mobile device or desktop. You can list your tickets on Replay with just a few clicks! When tickets are sold, they are digitally delivered safely and securely to the buyer without the hassle of printing and mailing.

Replay offers the safest, most secure and trustworthy site for fans buying or selling Official Red Sox tickets. With rapid success in its early stages, we expect Replay to gain market share and become dominant in the secondary marketplace. For the best secondary market experience, go to RedSoxReplay.com to purchase your Red Sox tickets today.

Co-written by Bucky Heath and Paige Funk

Red Sox to Launch Official Resale Ticketing Platform For Fans to Buy and Sell Red Sox Tickets

BOSTON, MA – The Red Sox today announced plans to launch a new online resale ticket platform where fans can buy and sell Red Sox tickets. “Red Sox Replay” will be available to all fans through their Red Sox “My Tickets” account. The platform is scheduled to go live on March 1 at redsoxreplay.com.

Red Sox Replay allows sellers to set the ticket price and even provides the option of automatically donating tickets to the Red Sox Foundation for a tax credit should they remain unsold by a certain date or time.

The new platform will have lower fees for buyers than competing sites, and because it is fully integrated with the Red Sox ticketing system, tickets will be sent electronically, eliminating the need for printing and shipping.

Red Sox season ticket holders will have added incentives to use the site, including lower fees and the option of a full fee reimbursement towards renewal of their season ticket account. The group will also earn Red Sox Rewards points with each sale.

“Over the years, one of the requests we have heard most from our season ticket holders is to provide them with a safe, trusted, and convenient way to sell their unused Red Sox tickets,” said Red Sox President Sam Kennedy. “Creating our own secondary market platform enables us to provide an option that guarantees buyers the authenticity of their purchase and allows users to work directly with the Red Sox to resolve any customer service issues, which is not always possible with a third party vendor.”

Red Sox Replay is being created in partnership with MLBAM and Tickets.com, and will be available on mobile devices and through the free MLB.com Ballpark app.

–RED SOX–

The Meaning Behind Tickets.com “Experience Is Everything”

It started in June 2015, when the new Tickets.com CEO Joe Choti said, it’s time to “disrupt the ticketing industry” to a crowd of 200+ participants from the ticketing industry at our annual ProVenue Exchange.

While this momentous occasion was purposed to connect, collaborate, and discover future technology trends, Choti desired an even more true exchange when he stated, “See these people. Get to know them. I want you to tell us the success you’ve had and the challenges you’ve had.”

Here Choti emphasized the importance of sharing experiences. This is where Team Tickets.com is goingputting our patrons’ desire to experience at the forefront of everything we do by ensuring the most advanced technological tools because it’s all about less waiting and more living.

This notion birthed the idea of “Experience is Everything” as it has the power to create great stories, amazing memories, and life-changing ideas.

Cheers to your next incredible experience!

Tickets.com partners with leading box office print supplier SECUREmedia

SECUREmedia’s extensive range of print products are now available to all Tickets.com customers.

At Tickets.com we are delighted to announce a new partnership with box office print supplier SECUREmedia, further enhancing the service we provide to our customers.

With clients across theatre, leisure, sports and visitor attractions, SECUREmedia provides innovative and creative ticketing and print-related products to support the sales and marketing functions of venues nationwide.

SECUREmedia’s extensive range of products include:

  • Thermal tickets
  • Ticket carriers and wallets
  • Plastic cards
  • Roll tickets
  • Passes & lanyards
  • Vouchers
  • Wristbands (Tyvek, thermal, plastic & RFID)
  • Promotional flyers, posters, envelopes & banners
  • Promotional products

So whatever your print requirements, Tickets.com and SECUREmedia will work closely with you to determine the best solution for your venue.

For more information or to discuss how SECUREmedia can support your venue’s ticketing requirements, contact the Tickets.com team on +44 (0) 1908 232 404 or at uksales@tickets.com.

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