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Central Michigan University (CMU), began its partnership with Tickets.com in July of 2019. With a packed schedule of CMU athletic events and performing arts shows across nine venues, over 165,000 patrons enjoy a live experience on campus each year. CMU upgraded to the ticketing platform ProVenue® from Tickets.com at the start of 2019 to improve the patron experience and help increase attendance at all events.
Chantel Barger, Assistant Director of Ticket Central, said,
“Since we began working with Tickets.com, our processes have become much more efficient. ProVenue has been a real time-saver for us as we can build events and set up access control all in one place. Our students and visitors have also been very positive about the move because the platform is so user-friendly, and the entire customer experience is so much better. We are extremely impressed with the technology and everyone at Tickets.com, and we’re really excited for what new features are to come.”
Barger noted that MyProVenue™ has really helped build “self-service” capabilities for patrons. For example, Ticket Forwarding in MyProVenue allows patrons to forward a purchased ticket to a friend or family member and sends an email confirmation to both parties without engaging the box office. MyProVenue also allows the patron to recall the ticket or send it back to their account if the friend or family member cannot attend the event.”
Event-entry has also gotten seamless for CMU. According to Barger, since CMU added Alfred powered ticket scanning devices from Tickets.com, event-entry has become “a breeze.” Alfred is the ticket validation solution from Tickets.com that works seamlessly with ProVenue and MyProVenue.
Bucky Heath, Head of Marketing at Tickets.com, said, “We are delighted to be working with CMU as they are a great example of how our advanced technology can help an organization improve its processes and provide an unrivalled digital ticketing experience for its patrons.”
To find out more about ProVenue and MyProVenue, visit provenue.tickets.com