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6. Medieval Times | Royal Re-Opening with Strong Communication
Tickets.com sat down with Kristen Schascheck, Vice President of Sales at Medieval Times Dinner & Tournament (Medieval Times) to discuss how this unique attraction faced the many challenges re-opening castles across North America.
Medieval Times is North America’s most popular dinner attraction featuring heroic knights on spirited horses displaying astounding athletic feats and thrilling swordplay along with a four-course feast fit for royalty. With ten North American locations (Florida, California, New Jersey, Illinois, Texas, South Carolina, Maryland, Georgia, Arizona, and Ontario, Canada), the pandemic posed a wide range of new regulations and safety protocols. Changes to the Castles included items like seating arrangements, entrance modifications, distancing and cleanliness protocols, personal protective equipment, and adjustments to food and beverage service.
Kristen Schascheck said about the changes her team has gone through, “Our internal motto is ‘be like water.’ We have learned to flow with whatever challenges and changes come our way!”
Tickets.com Interview | Kristen Schascheck, Vice President of Sales at Medieval Times Dinner & Tournament