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paranaple arts centre | T.Magazine

paranaple arts centre | Devonport, Tasmania, Australia

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The paranaple arts centre is home to the Devonport Regional Gallery, Town Hall Theatre and the Devonport Visitor Information Centre in Devonport, Tasmania, Australia (Devonport). Managed by the Devonport City Council, the paranaple arts centre was challenged during the pandemic with events being postponed, rescheduled, and restrictions in play like many venues across the globe. Fortunately, The paranaple arts centre team was able to pivot and adjust using some key tools provided by Tickets.com.

“The team at Tickets.com were very helpful ” – Tim Cooper, Visitor Services Coordinator, Devonport City Council, Devonport, Tasmania, Australia

Tickets.com Interviews | Tim Cooper, Visitor Services Coordinator, Devonport City Council, Devonport, Tasmania, Australia

MOSH | T.Magazine

Exploration and Reinvention in Memphis with the Museum of Science & History (MoSH)

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In 2020 the Museum of Science & History (MoSH) was on the precipice of launching a 5-year strategic plan to reinvigorate the organization. A new Executive Director was in place, plans for a rebrand were being contemplated, and then the pandemic hit. But while live events were put on pause, the team at MoSH dove head-on into research and testing for their long-term strategic vision.

MoSH Regional Logo

Tickets.com Interviews |

Kevin Thompson, Executive Director, Museum of Science & History 
Jeff King, Director of Guest Services, Museum of Science & History

Strategic Vision

Beyond a new look, the strategic focus was to create a more inviting space to increase engagement with patrons and to foster more curiosity in every patron touchpoint. Everything from new content to new communication strategies to new technologies were explored.

The MoSH team even collaborated with the national Metal Museum in Memphis to install a twenty-five-foot statue of a Mosasaur to greet incoming patrons. Part of creating an inviting space comes from making a less intrusive ticketing experience. Jeff King, Director of Guest Services commented, “The less you notice the ticketing experience, the better,” which is in part why moving to digital tickets was so important to MoSH.

Y and proud | T.Magazine

Youngstown State University | Digital Tickets

What’s has wings but cannot fly, and can weather the storm of a pandemic?

The Youngstown State University Penguins.

Long-standing Tickets.com partner, Youngstown State University (YSU) upgraded to ProVenue® and MyProVenue just prior to the start of the COVID-19 pandemic.   At the box office, YSU suspended in-person sales and implemented QR codes to reduce crowding on game days. By prompting Penguin fans and students to access MyProVenue for purchases and managing their tickets, the box office team was able to drive more operations online and reduce their on-site staff.

“We are pleased to continue our partnership with Tickets.com.  Upgrading to ProVenue has already proven to be the right choice.  There has been a steady increase in our online football and basketball sales.  The Tickets.com staff has always been available to assist with remote training,” said Ron Strollo, Executive Director of Intercollegiate Athletics, Youngstown State University.

Currently, YSU is utilizing the Zebra hand-held scanners powered by Alfred, the all-in-one access control solution from Tickets.com. Zebra technologies provide a cost-effective hand-held ticket scanning solution for the ultimate on-site efficiency.

Zebra

Get the full story and your free copy of T.Magazine now.

Hickory Crawdads | T.Magazine

Hickory Crawdads | Migrating to Tickets.com ProVenue Ticketing Platform

The Hickory Crawdads joined Tickets.com in late 2019 and have been maximizing their use of vouchers and reporting functionality from the ProVenue system.  Additionally, they have expanded their group sales and offered new fan purchase flow options with FEVO, a Tickets.com certified Registered Developer.

Tickets.com Interview | Kristen Buyner, Director of Ticket Operations, Hickory Crawdads

Tampa Bay Rays

Tampa Bay Rays | The Walk Up Game

Going into the 2021 season, the Tampa Bay Rays explored all kinds of new technologies to help them collect more directional data, identify more of their fans, and improve the overall ticketing experience.

Tickets.com sat down with Jimmy Reed, Manager, Strategy & Analytics at the Tampa Bay Rays to discuss the 2021 season and what they learned while welcoming back their fans into the stands.

The Walk-Up Game

A portion of sales for the Rays come from game day ticket purchases at the box office, known as walk-ups. While in the past walk-up sales were done in-person, in 2021, the Rays made modifications to adopt mobile-only ticket sales. On game day, fans looking to purchase tickets were met with QR-code signage which when scanned, took them through the MyProVenue ticket purchase flow and then to ticket delivery within the MLB Ballpark™ app.

“We’ve been mobile-only the whole year, we’ve had the ability for fans to scan a QR code to buy tickets through the MyProVenue purchase flow, but we really wanted to see if we could take it to that next step to make the experience even quicker.”

 

Get the full story and your free copy of T.Magazine now.

FEVO
64th Annual DAYTONA 500 Packed House Powered by Tickets.com

64th Annual DAYTONA 500 Packed House Powered by Tickets.com

Daytona, FL – Racing fans are ready for Daytona!  The 64thAnnual DAYTONA 500 will have a packed house according to Daytona International Speedway President, Frank Kelleher, “The fans have definitely spoken. We’re going to have a packed house for the 64thAnnual DAYTONA 500, and we are happy to showcase a multitude of other opportunities for fans to be a part of the Great American Race, in addition to all of the other racing action that makes up Speedweeks Presented By AdventHealth.”

This iconic and momentous event is not to be missed. The 64thAnnual DAYTONA 500 is the race where a victory is life-changing and career-defining. With a host of events during Speedweeks leading up to the DAYTONA 500, the energy, excitement, and power of being on-site live is palpable.  Fans are ready to witness the event of a lifetime.

Tickets.com is proud of its technology partnership with NASCAR and thrilled to see a packed house of fans at the 64thAnnual DAYTONA 500,” Joe Choti, President and CEO, Tickets.com.

Learn more about this not-to-be-missed event.

NASCAR Speeds Ahead with Ticketing Technology

NASCAR ticketing technology moves at the speed of, you guessed it, NASCAR.  Tickets.com sat down with Kari Gritton, Managing Director of Consumer Strategy at NASCAR to discuss the return to live racing with fans, how their strategies have evolved, and the technology that helped them manage the constant changes. “We were days away from the NASCAR Cup Series…

Tickets.com’s Alfred™ to Provide Contactless Ticketing Convenience for Fans at NASCAR’s DAYTONA 500 and DAYTONA Speedweeks Events

COSTA MESA, Calif. (February 8, 2021) – Tickets.com announced today its new Alfred mobile platform will power the access control for the start to NASCAR’s 2021 season with DAYTONA Speedweeks presented by AdventHealth events and the DAYTONA 500 at Daytona International Speedway. To provide a tap-and-go experience that moves fans quickly into the venue, NASCAR…

Wolf Trap | T.Magazine

Wolf Trap Celebrated its 50th Anniversary in 2021 with New Technology

2021 marked the 50th anniversary for the Wolf Trap Foundation for the Performing Arts (Wolf Trap) and a sorely missed return to live events at the venue.

Wolf Trap is a unique venue in many ways.  For one, it is part of a nonprofit organization nestled inside of a National Park.  Secondly, performances at Wolf Trap cover the full spectrum of music and performing arts genres, and lastly, the venue operates three different stages for these events.  The Filene Center is an outdoor venue that can seat 7,000 patrons, while the outdoor Children’s Theater-in-the-Woods can seat about 800, and The Barns indoor venue is the smallest and can seat 382.

Bernard S. Berry III, Senior Director Ticket Services Wolf Trap, spoke on how grateful the Wolf Trap team is for the support the venue receives from its patrons,

“The community responded any way they could, supporting anything that we put out, whether it be streaming or fundraisers…  They (patrons) were going to make sure that Wolf Trap lasted through the pandemic.  Everything from the members saying to just ‘hold on to my tickets’ and making donations until we figured out what was going on, to the public saying ‘nope, we trust you’.  And when your spirits are low, as you are canceling shows, to be buoyed by the fact that the public not only would like to see you around, wants you to be around, needs you to be around, I don’t even know what to say about it other than, thank you.”

Tickets.com Interview | Bernard S. Berry III, Senior Director Ticket Services Wolf Trap

In 2021 when Wolf Trap re-opened its doors to the community, the box office team to worked closely with Tickets.com to temporarily create modified seating plans in the ProVenue®  ticketing platform and leaned in on digital, “…we adapted our ticket selling methods,”

The Wolf Trap team made key strategic changes including:

NASCAR T.Magazine

NASCAR Speeds Ahead with Ticketing Technology

NASCAR ticketing technology moves at the speed of, you guessed it, NASCAR.  Tickets.com sat down with Kari Gritton, Managing Director of Consumer Strategy at NASCAR to discuss the return to live racing with fans, how their strategies have evolved, and the technology that helped them manage the constant changes.

“We were days away from the NASCAR Cup Series at Homestead Miami Speedway when all of sports and live entertainment shut down,” said Gritton.

Tickets.com Interview | Kari Gritton, Managing Director of Consumer Strategy at NASCAR

Jackson Hole Rodeo T.Magazine

Jackson Hole Rodeo: There is No I in Team

 

For over 125 years the Wilson family has strived to keep western heritage alive at the Jackson Hole Rodeo.  Founded in the 1890s, Jackson Hole Rodeo is a family-run destination for events in the Wyoming area.   The rodeo hosts a variety of events from bull riding, horse riding, roping, barrel racing, and more.

The Rodeo began utilizing Tickets.com’s ProVenue® back-office ticketing platform in 2018 and selling online tickets through MyProVenue™ at the same time. Additionally, the Rodeo utilizes Alfred®, the proprietary all-in-one access control solution for ticket validation from Tickets.com running on Zebra® handheld devices.

Zebra

King Mountain, the weather is a major component of outdoor sports and rodeo activities.  The Rodeo typically operates events seasonally from June – August.  The rest of the year the Wilson family and staff work to maintain the Rodeo facility, plus manage the care and feeding of the animals on site. “Our facility is not like a regular store, we can’t just close shop in August when the fans leave,” said Brandon Wilson, Partner at the Jackson Hole Rodeo.

So how did the Rodeo swing it in 2020 and 2021?

Get the full story and your free copy of T.Magazine now. 

T.Cares Indianapolis Indians Charities Hispanic Heritage Celebration 2021

¡Pleibol! The Indianapolis Indians celebrated Hispanic Heritage with the help of Tickets.com

(Indianapolis, IN) September 17th marked a historical moment for the Indianapolis Indians. For the first time in franchise history, the Indianapolis Indians created a one-of-a-kind Hispanic Heritage celebration during the game with the help of Tickets.com.

T.Cares, the Tickets.com community outreach program and Indianapolis Indians Charities (IIC) worked together with La Plaza Inc., the longest-standing Latino nonprofit in Central Indiana to create this one-of-a-kind ¡Pleibol! experience.

The Hispanic Heritage Experience

To support the Hispanic Scholarship Fund for educational programs, social services. and workforce development efforts, IIC proudly presented La Plaza Inc. with an $8,000 check on field during a pregame ceremony. These funds will support student scholarships in $2,000 increments for the next four years.

To support the Hispanic Scholarship Fund for educational programs

T.Cares provided families within the La Plaza Inc. community with complimentary tickets and event t-t-shirts to the Indianapolis Indians game along with food and beverage vouchers.

The game began with an on-field performance by Grupo Folclorico Macehuani, an Indianapolis dance group focused on preserving Mexican culture and traditions through dance and music. Ballet Folklorico Mosaicos performed twice during the game on the dugouts after the third and fifth inning. This Indianapolis-based nonprofit, also based in Mexican culture, has traveled to Chicago, Louisville, Vincennes and beyond for performances.

on-field performance by Grupo Folclorico Macehuani

The La Plaza Inc. families and staff were also featured participants in the Play Ball and Junior Announcer openings, the Victory Field postgame ringing and pre-fireworks ‘Spark for Change’ release.

 

 

 

About Indianapolis Indians Charities (IIC)

Indianapolis Indians Charities is a tax-exempt 501(c)(3) nonprofit organization dedicated to helping youth and families grow stronger together, learn more and live healthier lives. The nonprofit is focused on supporting organizations in four areas: youth development, family success, education and neighborhood development. For more on Indianapolis Indians Charities check out its website.

About La Plaza Inc.

La Plaza Inc. strives to strengthen youth, families and community through its linguistically and culturally appropriate services and community events. This year marks 50 years as the trusted liaison between Latinos and the larger Indianapolis community. For more on La Plaza Inc. check out its website.

 About T.Cares

T.Cares is the Tickets.com community outreach program that supports nonprofit organizations and communities across the globe. It is the heart of what it means to have a human experience.

Strong partnerships with our clients and organizations help benefit the communities where we all work and live.

A small act of kindness can make a big impact on your community. Want to learn more about the Tickets.com T.Cares community outreach program? Contact us at T.Cares@tickets.com. 

Learn more about our software and services at https://provenue.tickets.com/

Interested in becoming a client? Contact us     

 

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