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Keynote Speaker - President of International and Global Accounts Management

Laurinda Pang brings more than 23 years of telecom experience to CenturyLink as President of International and Global Accounts Management. In this role, she is responsible for driving profitable revenue growth, maximizing the company’s global value proposition through operational excellence and significantly increasing cross regional revenue growth.

Most recently, Laurinda served as Regional President of North America and Asia Pacific for Level 3 Communications, where she was responsible for overall business results of the region. Previous roles include Executive Vice President and Chief Administrative Officer, Chief Human Resources Officer, Vice President of Customer Experience Reengineering and other key leadership roles. Over the course of her career, she has been instrumental in driving significant business initiatives and the development of corporate strategies.

She serves on the Executive Advisory Board for Daniels College of Business, University of Denver, and various nonprofit boards, including the CenturyLink Foundation and A Precious Child.

Laurinda holds a Bachelor’s Degree in Political Science from Pennsylvania State University.


Keynote Speaker - Chief Data Officer, FIS Global

A eighteen-year veteran of FIS, Bob is a visionary leader with extensive experience in the banking and payments industries. In addition to overseeing one of the industry’s largest financial data sets, he leads the initiatives around Data and Artificial Intelligence across all of the product offerings. He is responsible for understanding and responding to the market needs of clients and their customers related to every aspect of Banking and Payments.

He combines an impressive depth of knowledge about current and coming trends in the payments industry with a thoughtful, solutions-based approach honed by working with clients of multiple geographies around the world. Whether assessing client needs and providing relevant guidance, or forming new business alliances and collaborations, he is an engaging partner with the insight and strategic perspective necessary for success.   Bob’s articles on growth strategies, digital strategies and alternative payments have been published on He is a frequent presenter on topics including disintermediation, alternative financial service offerings and real time payments trends.

Bob has received awards for personal contributions as well as his team’s efforts in building new and exciting products in the market.


T.Cares Keynote - President, BeYOUtiful Foundation

After graduating from Long Beach State University, Mr. Coulter dove right into the real estate industry. Fast forward a few years, Mr. Coulter took a leap of faith, selling his entire real estate portfolio and walking away from a successful commercial brokerage career to pursue his passion for assisting others during their fight for life against cancer.

Since 2009 he has dedicated nearly all his time developing new and innovative ways to love people when they need it the most. Driven by the alarming lack of resources for the cancer community he felt responsible to do more. From charitable board positions, to volunteer hours at hospitals across the country, all of this led him to establishing the BeYOUtiful Foundation with partners Riawna Capri and Nikki Lee. Life long friends and owners of Nine Zero One, a premier salon for some of the biggest of hollywood stars, creating a way to give back was a priority. The foundation creates community for all women fighting cancer, from diagnosis to remission, resources provided for every step of the journey.

They define all that they do with the understanding that we’re all #bettertogether.


President and CEO,

Joe Choti, with over 20 years of industry experience, provides both strategic direction and executive leadership at the company with a vision to deliver value and experiences more quickly and reliably in the live entertainment space. Joe joined in October of 2010 as Chief Technology Officer. Prior to Joe held the Chief Technology Officer title for MLB Advanced Media (MLBAM).  Joe joined MLBAM from Screaming Media, Inc. where he served as CTO. He has held the CTO title and senior project management positions for several major information service and development companies. Joe holds a bachelor’s degree in Computer Science from Wesleyan University.


Chief Technology Officer,

Derek Argobright assumed the role of Chief Technology Officer in 2014 overseeing all product and infrastructure offerings with a particular focus on digital and mobile ticketing experiences. Derek previously served as Senior Vice President of Engineering for, overseeing all product development. Mr. Argobright’s prior responsibilities at Major League Baseball Advanced Media (MLBAM) focused on bolster the statistics and reporting offerings as well as the launch of and the minor league club websites. Derek graduated from New York University.


VP of Product Management,

Bob oversees the ongoing roadmap/release planning, requirements, and user experience design efforts at Bob and his team work with internal resources throughout the product development cycle and with current and prospective clients to ensure their ticket and business needs are achieved.

A long time ticketing industry professional, Bob has extensive product development experience and has helped pioneer many new technological advancements and features for the industry. A former entertainment organization consultant, Bob holds degrees from both Cornell and Yale University and has served on the faculty of both institutions.


VP of Client Engagement,

Ed Gow was appointed Vice President of Client Engagement for in January 2012 after serving as Vice President of Sales and Marketing since joining the company in November 2010. In this position, Ed is responsible for managing’s services, support, consulting, fulfillment, and call center operations, while developing and executing the overall corporate support and communication strategy.

A twenty-six year veteran of the ticketing industry, Ed began his career in 1989 with the University of Colorado and has directed ticketing operations for NBA and NHL franchises as well as major multi-use venues and theatres. Prior to joining, Ed was responsible for all business operations for TicketsWest, a Washington-based ticketing services provider.


Head of Marketing and Strategic Partnerships,

Bucky oversees marketing department. He joined in 2015 as Head of Marketing and Strategic Partnerships. He is responsible for the global brand and marketing direction of the company. He held positions at Major League Baseball Advanced Media for 10 years, responsible for the business and partnerships of technology. Bucky earned his bachelor’s degree from East Stroudsburg University.


Director, Product & Partner Management,

Overseeing’s Registered Developer Program, Chris works with outside organizations to integrate their solutions with ProVenue’s suite of data services. In his eleven years with the company Chris has helped define product requirements for various applications, including the ProVenue Direct Connect APIs, and previously managed the Technical Services division.

Chris has a bachelor’s degree from Rensselaer Polytechnic Institute and co-founded his alma mater’s Pep Band Alumni Association. He also holds a master’s degree from the University of Massachusetts at Amherst.


Director of Product Management,

Mike Turner joined in 2009 as a Director of Product Management leading a team of user experience designers and product management analysts focusing on optimizing and expanding’s online ticket sales experience. Prior to joining, Mike spent 25 plus years in a variety of software development and information technology roles including as an application developer, sales engineer, QA manager, and management and director roles. Mike has a BBA from Baylor University and a MBA from Southern Methodist University.


Manager, Business Development,

Katherine Walch joined in 2010 as an Application Systems Analyst. After working on conversions for the Buffalo Sabres and the Boston Red Sox, she joined the newly formed Client Consulting group, responsible for the data migration and implementation of clients to ProVenue. Katherine previously worked at Drum Corps International, a ProVenueMax client, and in the Development department at SUNY Oswego. Katherine has been a member of the Business Development team since 2016.


Director of Product Management,

Allyson Miller oversees’s suite of reporting products. Her ticketing career began 18 years ago in the marketing office of a small performing arts center where she wrote pledge-drive scripts as well as radio spots for artists such as Adam Sandler and Jewel. Since her fortuitous transition to ticketing software, she has worked in the areas of training, documentation, support, configuration, client integrations, data modeling and product design. Reporting is her favorite subject. Ally earned her bachelor’s degree from the University of Connecticut at Storrs.


Director of Client Support,

Mike has been with since 1998 and currently oversees several groups including Client Support, Client Consulting, Fulfillment Services and Customer Service in addition to having responsibility for our Syracuse operations. He got his start creating customized functionality and reports for clients on our ProVenueMax product and has held a variety of roles during his tenure at He built up our Application Services and Fulfillment Services groups from scratch and holds the distinction of having the first live conversion of data into ProVenue take place with resources convened in his basement.

Prior to his jump into ticketing Mike designed, developed and implemented financial systems for Excellus Blue Cross Blue Shield and the New York State Department of Health. He got his start in IT working a help desk on weekends and breaks in high school supporting hospitals and health care providers across upstate New York for Health Care Data Systems.

Mike has a BS in Management Information Systems from Rochester Institute of Technology and a MBA from LeMoyne College.


Manager, Configuration Quality Control,

Pete Bramson has over 15 years of experience in email marketing.

Pete started his career with BASS (Bay Area Seating Service) in Northern California heading up Ticket Outlet Operations.

Pete headed up call center customer service for many years in addition to Sys Admin / DBA work. Upon the merger with, Pete lead the national helpdesk, client support and most recently, 24/7 network operations center.

Pete is now the configuration quality control and training manager.


Product Management Specialist,

Jim joined in 2006 as a Product Analyst in the Access Control group. Since 2015, he has worked as a Product Management Specialist on the Partner Services team, helping to oversee the Registered Developer Program. In addition to supporting third party organizations with their ProVenue integrations, Jim also helps define product requirements for applications such as the ProVenue Direct Connect APIs and Alfred.

Jim has a BS in Computer Science from Rensselaer Polytechnic Institute. When not working, he spends his time as chauffer/event planner/paparazzi to his two children.


Director, Project Management Office,

Kimberly Reding currently leads the Project Management Office (PMO). The PMO manages’s Portfolio of Projects and Programs including the Release Management, Client Implementations, ServiceNow Administration, as well as IT, Professional Services, and Integration Projects. Kim started in 2002 as a Software Support Associate and quickly moved into management roles throughout the company. She’s led major projects for the company such as the first PCI DSS and SAS70 compliance audits, and functionality implementations for MyProVenue, Alfred, and UpTix to name a few. You’ll know Kim is a Wisconsin native by her accent, but is currently living in Colorado. She has a Project Management Professional (PMP) Certification and a Bachelor of Arts degree in Business Administration and Spanish.


Senior Business Systems Analyst,

Heidi has been with since 1996.  During her tenure she has served in a variety of capacities such as Client Support, Corporate Technical Services, Internal Trainer, and as a Senior Quality Assurance Engineer.  In her current role with the Product Management department, she works with resources in all stages of the product development cycle and is primarily responsible for defining functional requirements for features found in ProVenue, MyProVenue, ProVenueOnline and ProVenue Direct Connect APIs.


Lead Solutions Engineer,

James Clark leads the Solutions Engineering Group. He started at in 2005, after graduating from Brunel University, London as a Bachelor of Engineering. Initially employed in the UK Office as a Programming Analyst, he migrated to Syracuse New York in 2010 and began working to migrate clients to the ProVenue platform. In his current role, he develops utilities that complement the ProVenue product, supports the replicated data product and assists new clients transitioning to ProVenue.


Senior Business Systems Analyst,

Over the course of 23 years at, Karen has provided client support, QA, documentation, training, and installation management, all leading to her current role identifying and documenting software requirements. Her dream of a career in theatre led to working in box offices for several years after college, introducing her to the ticketing industry and nurturing her love of problem solving. Personally experiencing the transition from pulling paper tickets out of wooden slots on a wall to presenting a phone at a venue to gain entry, Karen is thrilled to be a part of the evolution of ticketing. She has a BFA in Theatre from St. Michael’s College, currently nourishing her creative soul volunteering with a children’s theatre company and performing in Readers Theatre, while trying to grant her son’s dream of visiting every MLB stadium.


Manager of Application Services,

Tracey just celebrated her 25th year with and is the Manager of Application Services. She has utilized her experience from the several different positions she has held within to define the high level of support that is the standard for this group.

Tracey has a BS in Psychology from State University of Fredonia.  She also gives back to her community working with Sarah’s Guest House, a Syracuse non for profit hospitality home that provides services and support for patients and their families in the Central New York area. She recently was the chairperson for their 25th Anniversary Gala.


Configuration Manager,

Laura joined as part of the Customer Support team for Prologue software in 2000, straight out of college with a psychology degree. After getting a good feel for ticketing operations, she worked with various teams, taking on her current position in Configuration Management in 2015. Her main focus now is working alongside the Product Development teams to promote the needs of the end user for intuitive design and use while supporting the company’s constant commitment to continually expand and improve their product suite.


CEO, President and Founder, Fevo

Ari Daie is CEO, President and Founder of Fevo. Prior to launching Fevo, Ari co-founded LiveAnalytics, Live Nation’s data business, and TM Nexus, Ticketmaster’s Partner program as a member of Ticketmaster’s executive team. Ari is a serial entrepreneur and started his career at Goldman Sachs.


Founder and CEO, Protecht

Over the past decade plus, Bryan Derbyshire has established a presence as a thought leader and strategic trailblazer in the technology, transactional insurance, and the payments space. He’s approached building a tech start-up from the ground floor and the shepherding of a fan first protection program in a tactical manner due to his vast experience in a variety of transactional fields.

Bryan’s foresight and deep love of experiences led him to identify an opportunity in the online ticketing marketplace. He built the Protecht suite of technological solutions to fill that gap and create a must-have proposition for both the ticket provider and attendees.

He’s done this all for the love of fans because he knows that everyone is a fan, and while the sporting world, event space, and experience economy boom, protecting the consumer (the fan) is more important than ever.


President and CBO, Protecht

With 20 years in the finance industry and almost 15 in the senior, and executive levels of community banking and community leadership, Casey brings expertise in people and process management to Protecht.

His vision has helped transition the company from startup to growth and streamline both the processes and organizational structure required to handle the scale that comes from working with enterprise level partners.

With over a decade of executive board member experience serving local and regional nonprofits, Casey understands the importance sports, music, and events play in the community is to ensure its ability to thrive alongside the fans that live within it.


Director of Technology, Event Dynamic

Andrew Robinson is the Director of Technology for Event Dynamic– an AI technology that uses machine learning to predict market-clearing ticket prices for live events, helping rights holders maximize revenue and attendance. Robinson has worked in multiple industries as the lead engineer on software development, testing, data analysis, and system architecture. He works alongside tickets rights holders, teams and venues to understand their unique ticket pricing strategy and goals.


Senior Vice President, Sports and Entertainment, SSB

Bill is highly skilled in budgeting, sales, integrated marketing, advertising, media and communications. Previously, his positions included COO of the George Shinn Companies and SVP of ticket sales and services for the New Orleans Hornets, where he and his team, just two years after Hurricane Katrina, broke the NBA record for the most new season tickets sold (6,000 – 25,000,000). When the team was sold to the NBA, Bill launched a 100 events in 100 nights grass-roots campaign to secure the team a home in New Orleans. He received his degree in business economics from University of California, Santa Barbara.


Chief Operating Officer, Founder, Chairman of the Board, Vet Tix

“Edward (Eddie) Rausch is the proud son of a U.S. Marine Corps veteran. His father, Chuck, did his basic training at Camp Pendleton and served 8 years in the Corps. He was stationed at MCAS Futenma in Okinawa with Marine Aircraft Group (MAG) 16 during the Vietnam War and finished his service at Marine Corps Air Station (MCAS) 31 in Beaufort, SC where he had the opportunity to work with the Blue Angels. Eddie’s grandfather, Frank Miller, was drafted to serve in the US Army during WWII but was the foreman at a lumber mill contracted by the military to build PT boats. It was decided that Frank could best serve the United States of America by supervising the construction of the PT Boats used in the Pacific theater…President John F. Kennedy served as Commander of PT-109 during WW II.

Upon graduating from High School Eddie tested for admittance into the US Air Force but decided to pursue college and a baseball scholarship. Eddie finished his college career at Arizona State University studying kinesiology. Eddie’s work history includes key positions within management of companies like GUESS, Hilton Hotels and the Arizona Diamondbacks. He currently owns his own meeting planning company and splits time between that and working with Veteran Tickets Foundation. Eddie’s goal to to make “Vet Tix” a household name and to someday fill every empty seat with a veteran, active duty soldier and their families!

Eddie considers it an honor and a privilege to be part of Veteran Tickets Foundation…he didn’t take the opportunity to serve his country when he was younger but now is happily doing his part to give something to those who gave…the brave men & women who are now and have served our country!”


VP, Strategic Partnerships, Fan Interactive

As Vice President, Strategic Partnerships of Fan Interactive Marketing, Mike Shear oversees the strategic approaches, engagements and relationships utilized to develop long-term benefits for both clients and the organization. Mike brings more than 10 years of experience in marketing and analytics to the role, having held positions at Macy’s and BSE Global, where he worked his way to Vice President of Business Strategy and Analytics.


Digital Marketing Analyst, Fan Interactive

With over 15 years of experience in entertainment & sports digital marketing, Daniel Banks supports the CrowdConnect efforts of along with a team of experts at Fan Interactive Marketing.


Digital Marketing Analyst, Fan Interactive

Chris Westrich manages Fan Interactive Marketing’s multi-million dollar ad campaigns, supporting clients from major and minor league teams to entertainment venues and promoters.


VP of Technology Strategy, Pure Storage, Inc.

Jack Hogan is the VP of Technology Strategy for Pure Storage focused on Pure’s Go to Market Technology strategy for Cloud providers (Consumer Cloud, SaaS, PaaS, IaaS, and MSPs). As VP of Technology Strategy, Jack functions as a Strategic Customer Advisor and Advocate as someone who has been on the other side of the table, in the customer’s shoes for 20 years as CTO of a rapid growth Consumer Cloud and SaaS provider. For 5 of those years, Jack was a vocal and involved Pure Customer who helped shape Pure’s technical strategy, product roadmap, and program improvements including piloting numerous early access programs; becoming a permanent beta customer for FlashArray, FlashBlade, and FlashStack; developing innovative selling programs; and providing product feedback to allow for better strategic planning. He is now extending this experience to the Pure Customer base to allow for the same benefits and customer advocacy he pioneered to be accessed by key customers looking to improve their Pure Storage Customer Experience.


Co-Founder, AutoProcessor

Dominic Laico is a co-founder of AutoProcessor where he currently resides as CEO.  After a long tenure in the ticket business, which began in 2003, Laico created the AutoProcessor software that would go on to revolutionize ticket distribution.  His software speaks naturally to his users and energizes the ticketing ecosystem by providing efficiency to an otherwise inefficient industry.  Laico is a technology visionary in the ticketing space, his counsel has been sought by professional sellers, content holders and most of the largest marketplaces. Laico is a proud father, husband, Californian, and alumni of California State University, Fullerton.


SVP, Product and Marketing, Experience

A tech enthusiast and entrepreneur, Greg Villines, has been bringing his passion for building things to the world of Product, Marketing and Technology Management for over 15 years. In his current role as Senior Vice President of Product and Marketing at Experience, a live event ticketing technology company, he leads the product and marketing teams towards creating new and innovative tech aimed at creating fluid venues, maximizing revenue and giving fans more flexibility than ever before. He previously led the Product & Engineering team at Salesfusion, another Atlanta-based start-up, and prior to that was the founder of Fittery, an e-commerce apparel tech company. In addition, Greg has successfully relaunched the nearly $1billion automotive marketplace reimagining the experience for both shoppers and advertisers. Before his time at AutoTrader, he worked on The Home Depot’s e-commerce team where he also worked to relaunch the core shopping experience. When Greg isn’t at work or building tech, he’s enjoying all things music. Greg holds degrees in Computer Engineering and Music from Vanderbilt University and currently resides in Atlanta’s historic Grant Park.


Senior Vice President of Sales, ParkHub

Chris Elliston is Senior Vice President of Sales at ParkHub, a Dallas-based B2B parking technology company serving professional sports teams, stadiums, arenas, universities, and premier entertainment venues across the US.

Prior to ParkHub, Chris spent 22 years in the Corporate training and eLearning industry most recently serving as Senior Director at Skillsoft Corporation. Chris earned a B.A. in Broadcast Journalism from the University of Texas at Austin. In his free time, Chris enjoys traveling, playing golf, and spending time with his family. This year, along with his wife, Stacy, Chris is the Co-Chair for the North Texas Make-A-Wish Foundation annual fundraiser “Wish Night”.


SVP Business Development, Arrive

Ed Lewis is SVP of Business Development for Arrive. In this role, Lewis is responsible for the growth of our platform business. He manages a team which develops and executes partnerships that attach parking to consumer journeys like MLB baseball.Over his career, Lewis has founded, built and scaled fast-growing technology companies. Twoof Lewis’ technology start-ups, IPIX and Telular, participated in initial public offerings, and heal so held similar business development roles at Motorola and Syniverse. Lewis holds a BA andMBA from the University of Iowa.


Enterprise Success Manager, WhatCounts

Sarah has lived in the email world since 2013, first as a content marketer and later spending 4 years as a Strategic Advisor and automation expert for two well known ESPs. Sarah specializes in marketing automation and predictive campaigns. Her bulk-email campaign expertise strongly emphasizes domain reputation and deliverability as well as custom campaign planning designed to meet individual business goals.


Senior Account Executive, Quantcast

Morgan Mitchell is a Senior Account Executive at Quantcast, a technology company specializing in real-time advertising and audience measurement, where she is responsible for client consultation, product influence, brand partnerships, and identifying ways to maximize value for both sides. Prior to holding this role, Morgan held a global business development and planning position at Quantcast, with a focus on aligning Quantcast’s suite of advertising offerings to solve F500 brands’ evolving business challenges. Morgan currently lives in New York City and enjoys running and raising money for breast cancer awareness.


MiLB Digital Marketing Coordinator for Ticketing, Major League Baseball

Katie Rakowski is the MiLB Digital Marketing Coordinator for Ticketing at Major League Baseball. This year marks her fourth season overseeing the digital marketing needs of 160 MLB affiliated minor league clubs. With her seven years of digital marketing experience and lifetime of baseball fandom, she advises clubs on industry trends, best practices and analyzing campaign metrics. She received her BA in Media Studies and History from Fordham University. During her free time you can find her at Citi Field or in a museum during the off season. She is also a skilled balloon artist.


Divisional Sales Manager, GrouponLive

Bryan Mitzel has over ten years of sports and entertainment industry experience and currently leads business development efforts for Groupon’s dedicated live events business. Bryan oversees partnerships with live event properties across North America — helping those partners reach Groupon’s growing ecommerce audience.

Bryan has been with GrouponLive for 5 years after starting his career in professional sports sales with the Atlanta Hawks and Thrashers.  Bryan holds bachelor’s degrees in Business Administration and Sports Management from Central Michigan University.


Senior Director of Ticketing, Major League Baseball

Mike is in his 12th season with Major League Baseball in NYC and his 15th year in baseball. He manages 6 MLB clubs day to day ticketing needs as well as oversees all Minor League Ticket Operations for He started his career with the Newark Bears in the Atlantic League doing ticket sales, box office operations, and sponsorship sales. He currently lives in NJ, with his wife Rachael, and two boys Michael and Matthew. Mike also serves on the Board of Directors for the Congenital Heart Defect Coalition (CHD Coalition), a charitable nonprofit organization whose sole purpose is to improve the quality of life for children and adults born with a congenital heart defect or CHD.


CRM Data Analyst, Los Angeles Angels

Seth Arias is a CRM Data Analyst for the Los Angeles Angels who leads the development and administration of their Salesforce environment. Seth focuses on providing actionable data insights, as well as creating an end user experience that increases adoption of the platform. Prior to his tenure with the Angels, Seth worked with the Kansas City Royals in their Analytics Department to help expand the reach of CRM throughout the company. Outside of work, Seth enjoys a relaxing afternoon on the golf course and binge watching a good TV show with friends. He has a Bachelor of Arts in Economics from California State University, Fullerton and a Master of Science in Data Science from Regis University, a Jesuit institution in Denver, Colorado.


Senior Manager of Ticket Operations, Oakland Athletics

Austin graduated from Washington State University in 2011.  After spending three seasons in Minor League Baseball in the Northwest League, he joined the A’s in December 2013 as a Ticket Services Representative.  Now in his sixth season with the A’s, Austin is the Senior Manager of Ticket Operations where he oversees the setup and execution of all ticket related initiatives.


Senior Director, Service and Retention, Oakland Athletics

Mike is in his 12th season with Major League Baseball in NYC and his 15th year in baseball. He manages 6 MLB clubs day to day ticketing needs as well as oversees all Minor League Ticket Operations for He started his career with the Newark Bears in the Atlantic League doing ticket sales, box office operations, and sponsorship sales. He currently lives in NJ, with his wife Rachael, and two boys Michael and Matthew. Mike also serves on the Board of Directors for the Congenital Heart Defect Coalition (CHD Coalition), a charitable nonprofit organization whose sole purpose is to improve the quality of life for children and adults born with a congenital heart defect or CHD.


Robert Smith, Founder and CEO at Event Dynamic

Robert Smith is the Founder and CEO of Event Dynamic—an artificial intelligence technology that seeks market-clearing ticket prices for live events, helping rights holders maximize revenue and attendance. With over a decade of ticket pricing experience, Smith has a comprehensive understanding of the complexities involved in ensuring that prices are continually optimized to ever-changing market conditions. Recognizing the laborious nature of manual ticket pricing, Smith developed Event Dynamic to solve the challenges that rights holders face today.

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