President and CEO, Tickets.com
Joe Choti, with over 20 years of industry experience, provides both strategic direction and executive leadership at the company with a vision to deliver value and experiences more quickly and reliably in the live entertainment space. Joe joined Tickets.com in October of 2010 as Chief Technology Officer. Prior to Tickets.com Joe held the Chief Technology Officer title for MLB Advanced Media (MLBAM). Joe joined MLBAM from Screaming Media, Inc. where he served as CTO. He has held the CTO title and senior project management positions for several major information service and development companies. Joe holds a bachelor’s degree in Computer Science from Wesleyan University.
ProVenue Exchange Keynote Speaker
Peter Shankman is an entrepreneur, CEO, runner, skydiver, podcaster, Ironman Triathlete, and most importantly, a dad. He’s the founder of ShankMinds: Breakthrough, a private, online entrepreneur community with hundreds of members around the world. He’s known for founding Help a Reporter Out, the world’s largest source repository in the world, which fundamentally changed how journalists source their stories. His customer service and social media clients have included American Express, NBC, Universal, E Entertainment, Sprint, the US Department of Defense, Royal Bank of Canada, Saudi Aramco, Snapple, Walt Disney World, and many others.
Peter is the author of five books, including his most recent best Zombie Loyalists: Using Great Service to Create Rabid Fans, and the upcoming, Faster Than Normal. Peter also hosts the top-rated Faster Than Normal Podcast, helping people understand that ADD and ADHD is a gift, not a curse. He’s based in NYC.
Chief Technology Officer, Tickets.com
Derek Argobright assumed the role of Chief Technology Officer in 2014 overseeing all product and infrastructure offerings with a particular focus on digital and mobile ticketing experiences. Derek previously served as Senior Vice President of Engineering for Tickets.com, overseeing all product development. Mr. Argobright’s prior responsibilities at Major League Baseball Advanced Media (MLBAM) focused on bolster the statistics and reporting offerings as well as the launch of MiLB.com and the minor league club websites. Derek graduated from New York University.
VP of Client Engagement, Tickets.com
Ed Gow was appointed Vice President of Client Engagement for Tickets.com in January 2012 after serving as Vice President of Sales and Marketing since joining the company in November 2010. In this position, Ed is responsible for managing Tickets.com’s services, support, consulting, fulfillment, and call center operations, while developing and executing the overall corporate support and communication strategy.
A twenty-six year veteran of the ticketing industry, Ed began his career in 1989 with the University of Colorado and has directed ticketing operations for NBA and NHL franchises as well as major multi-use venues and theatres. Prior to joining Tickets.com, Ed was responsible for all business operations for TicketsWest, a Washington-based ticketing services provider.
VP of Product Management, Tickets.com
Bob oversees the ongoing roadmap/release planning, requirements, and user experience design efforts at Tickets.com. Bob and his team work with internal resources throughout the product development cycle and with current and prospective clients to ensure their ticket and business needs are achieved.
A long time ticketing industry professional, Bob has extensive product development experience and has helped pioneer many new technological advancements and features for the industry. A former entertainment organization consultant, Bob holds degrees from both Cornell and Yale University and has served on the faculty of both institutions.
Head of Marketing and Strategic Partnerships, Tickets.com
Bucky oversees Tickets.com marketing department. He joined Tickets.com in 2015 as Head of Marketing and Strategic Partnerships. He is responsible for the global brand and marketing direction of the company. He held positions at Major League Baseball Advanced Media for 10 years, responsible for the business and partnerships of technology. Bucky earned his bachelor’s degree from East Stroudsburg University.
Product & Solutions Specialist, Tickets.com
Katherine Walch joined Tickets.com in 2010 as an Application Systems Analyst. After working on conversions for the Buffalo Sabres and the Boston Red Sox, she joined the newly formed Client Consulting group, responsible for the data migration and implementation of clients to ProVenue. Katherine previously worked at Drum Corps International, a ProVenueMax client, and in the Development department at SUNY Oswego. She recently joined the Business Development team as a Products and Solutions Specialist.
Director of Product Management, Tickets.com
Allyson Miller oversees Tickets.com’s suite of reporting products. Her ticketing career began 18 years ago in the marketing office of a small performing arts center where she wrote pledge-drive scripts as well as radio spots for artists such as Adam Sandler and Jewel. Since her fortuitous transition to ticketing software, she has worked in the areas of training, documentation, support, configuration, client integrations, data modeling and product design. Reporting is her favorite subject. Ally earned her bachelor’s degree from the University of Connecticut at Storrs.
Director, Product & Partner Management, Tickets.com
Overseeing Tickets.com’s Registered Developer Program, Chris works with outside organizations to integrate their solutions with ProVenue’s suite of data services. In his eleven years with the company Chris has helped define product requirements for various Tickets.com applications, including the ProVenue Direct Connect APIs, and previously managed the Technical Services division.
Chris has a bachelor’s degree from Rensselaer Polytechnic Institute and co-founded his alma mater’s Pep Band Alumni Association. He also holds a master’s degree from the University of Massachusetts at Amherst.
Director of Client Support, Tickets.com
Mike has been with Tickets.com since 1998 and currently oversees several groups including Client Support, Client Consulting, Fulfillment Services and Customer Service in addition to having responsibility for our Syracuse operations. He got his start creating customized functionality and reports for clients on our ProVenueMax product and has held a variety of roles during his tenure at Tickets.com. He built up our Application Services and Fulfillment Services groups from scratch and holds the distinction of having the first live conversion of data into ProVenue take place with resources convened in his basement.
Prior to his jump into ticketing Mike designed, developed and implemented financial systems for Excellus Blue Cross Blue Shield and the New York State Department of Health. He got his start in IT working a help desk on weekends and breaks in high school supporting hospitals and health care providers across upstate New York for Health Care Data Systems.
Mike has a BS in Management Information Systems from Rochester Institute of Technology and a MBA from LeMoyne College.
Manager, Configuration Quality Control, Tickets.com
Pete Bramson has over 15 years of experience in email marketing.
Pete started his career with BASS (Bay Area Seating Service) in Northern California heading up Ticket Outlet Operations.
Pete headed up call center customer service for many years in addition to Sys Admin / DBA work. Upon the merger with Tickets.com, Pete lead the national helpdesk, client support and most recently, Tickets.com 24/7 network operations center.
Pete is now the configuration quality control and training manager.