Introducing the Registered Developer Program

Integrating ProVenue with innovative industry-wide solutions – even if we didn’t build them!

If you’ve been a Tickets.com client for a while, you’re probably familiar with our different acronyms, ‘TDC’ for Tickets.com, or ‘PV’ for ProVenue for example. Well here’s a new one for you – RDP.

Short for the Registered Developer Program, it’s something that you may have read or heard, but one that you’re probably less familiar with. And this is something we’re working hard to change.

At Tickets.com, we’re industry-leading in what we do but we don’t pretend to be experts at everything. That’s where the RDP comes in. The Program allows you to tap into the knowledge, expertise and experience of innovative solutions industry-wide, making your venue’s digital capabilities virtually limitless.

How the RDP works
The RDP provides access to a variety of data services that allow our clients or third party solution providers to integrate with the ProVenue platform. Tapping into these data services allows your in-house or affiliated developers to create solutions not otherwise available from Tickets.com: access control, CRM, dynamic pricing, group ticketing, display boards – the possibilities are endless.

Using our APIs, data feeds, replication, and other services allows Registered Developers to sell tickets, engage with patrons, and provide new insights. As an integrated application, actions taken outside of the system appear as if they occurred directly within ProVenue. Through ProVenue permissions, you retain control over the features and inventory available to the application.

Meeting our standards
We care about the integrity of our clients and our platform, which is why Registered Developer technologies are thoroughly tested by our team before they are given the ProVenue Certified Solution badge. The Certified Solution badge guarantees that the technology seamlessly integrates into the ProVenue platform and only those that meet our standards are granted this designation.

Find out more
For a list of current program members and Certified Solutions, or to learn more about developing your own solutions, please contact the team at uksales@tickets.com.

Tickets.com partners with Caymax Sports to deliver inaugural Cayman Islands Classic

Tickets.com is proud to announce a new partnership with Caymax Sports Ltd., which will see all ticketing for the inaugural Cayman Islands Classic managed via the ProVenue® platform.

Taking place in November 2017 and founded in conjunction with Global Sports Management, the Cayman Islands Classic is a new preseason basketball tournament which will welcome eight top-flight teams from across the US as part of the NCAA Division I preseason tournament schedule.

The three-day competition will be held at the John Gray Gymnasium, a new multi-sport 2,000-seat facility, and will aim to mirror the success of similar tournaments including Hawaii’s Maui Invitational and the Bahamas’ Battle 4 Atlantis. 

The event is also backed by the Cayman Islands government as part of its strategy to attract more visitors to the island, and forms part of its longer-term plans to host a growing number of multi-sport international events throughout the year.

Using ProVenue®, spectators will be able to purchase tickets online and use the MyTickets™ account management platform to manage all aspects of their bookings. 

This will include ticket forwarding and exchange, online voucher redemption and access to targeted promotions and offers.

Through MyTickets™, patrons will also have access to Consign-Back™, the Tickets.com resale platform which allows patrons to re-sell unused tickets through primary sales channels.

Designed to help combat the challenges surrounding the secondary ticketing market, Consign-Back™manages all sales through ProVenue® and offers a secure and trustworthy platform for both sellers and buyers. 

The advanced functionality and patron-centric design of ProVenue® – with reference to its mobile-first approach – were also cited as primary reasons for Caymax Sports’ decision to partner with Tickets.com and ProVenue®.

As part of the support provided to Caymax Sports, Tickets.com will also fulfil all orders with custom-design ticket stock.

“We are excited about our partnership with Tickets.com,” said Caymax Sports CEO Joe Wright.

 “The Cayman Islands Classic will be a world class event and we wanted to make sure that the fans and supporters would have an equally awesome experience with regards to obtaining and managing their tickets.” 

The Naples Players extends Tickets.com partnership with ProVenue® migration

Nationally recognised US community theatre The Naples Players (TNP) has extended its partnership with technology solutions provider Tickets.com.

The new agreement sees the popular Florida venue migrate from its existing system, ProVenueMax™, to ProVenue® – Tickets.com’s most advanced platform that provides clients with a 360˚ view of their patrons’ buying habits and preferences.

Founded in 1953, The Naples Players has become one of Southwest Florida’s most popular theatres and hosts more than 220 performances every year. The venue comprises two theatres: the main stage Blackburn Hall and Tobye Studio, a more flexible space that has supported the growth of a wider breadth of show content over recent years.

Alongside its busy performance schedule, The Naples Players also runs a youth theatre education programme, ‘KidzAct’. What started as a summer program, KidzAct now runs all year round, providing local children and young adults with the opportunity to develop their skills in acting, theatre production and leadership. 

Part of the decision to move to ProVenue® was to support the theatre’s fundraising initiatives. With ticket sales covering just over half of TNP’s annual expenses, donations remain a vital source of revenue for the theatre and allow TNP to continue to deliver professional-standard productions at competitive prices for visitors. 

ProVenue® permits donations to be made online via the organisation’s website, where visitors can also purchase tickets and merchandise. 

The flexible nature of ProVenue® will also allow The Naples Players to engage better with visitors via mobile devices – another reason cited for the system migration and an ever-increasing trend in ticketing. 

Patrons of the theatre will also benefit from the introduction of MyTickets™, an account management platform that allows ticket forwarding and exchange, ticket resale via Consign-Back™, online voucher redemption and targeted promotions. MyTickets is supported by the extensive data capture and analysis features of ProVenue®.

“We are thrilled to be able to offer our patrons world-class ticketing solutions”, said TNP’s Artistic Director Byce Alexander, “enabling our box office to be more efficient, but also allowing our audiences to engage in the theatre in easier and more customisable ways.”

For more information about The Naples Players, visit www.naplesplayers.org.

Roald Dahl Museum & Story Centre moves onto ProVenue®

The award-winning Roald Dahl Museum & Story Centre has become one of the latest UK venues to migrate across to Tickets.com’s ProVenue® platform.

Located in the village of Great Missenden, Buckinghamshire, where Roald Dahl lived and wrote for 36 years, the museum has been a Tickets.com customer since 2005 and welcomes approximately 70,000 visitors every year.

Popular with school groups, the museum houses original manuscripts, documents and ‘ideas books’ that detail characters and storylines from some of the author’s most popular stories. It also hosts children’s workshops and events, designed to enhance creativity and writing skills.

It was the growing popularity of the workshops that supported the museum’s decision to move from ProVenueDatabox to ProVenue®. The new system will support the venue’s aim of increasing the number of bookings made online; the museum is also preparing to introduce paperless ticketing, a feature which is also facilitated by ProVenue®.

The impending UK roll-out of MyProVenue®, the platform’s next-generation web application designed to optimise the user’s desktop, tablet and mobile experience, was also cited as a reason for the migration across to the new system.

In addition to online bookings, the museum welcomes a significant number of walk-ups and anonymous sales, where the level of information required from those visitors differs from advanced bookings – the flexibility of the ProVenue® platform has made this process more efficient for both visitors and the museum’s staff.

Since going live with ProVenue®, the museum has already experienced a change in purchasing behaviours, as Anita Richardson, Retail and Visitor Experience Manager, explains: “Our ticketing processes differ to that of a sports venue or theatre, but the flexibility and functionality of ProVenue® meant that the system could easily be adapted to deliver to our requirements.

“In the few months since ProVenue® went live, we have already seen an increase in online bookings which is a very promising sign. Our staff are also finding the system easy to use and the transition from ProVenueDatabox to ProVenue® has been seamless, with the Tickets.com team providing fantastic support throughout.”

For more information about the Roald Dahl Museum & Story Centre, visit http://www.roalddahl.com/museum

The Harlequin Theatre welcomes ProVenue® migration to boost online sales

Longstanding Tickets.com UK client, the Harlequin Theatre, has recently introduced ProVenue® to manage all ticketing requirements at the Surrey venue.

Previously on ProVenueMax™, the Harlequin Theatre will use the new platform to support its digital strategy as Ian Orrick, Front of House Manager, explains: “One of our aims at the Harlequin is to drive more sales through our website and the move across to ProVenue® is central to this.

“Its responsive design makes it easy to view and use on tablet and mobile, and the extended interactive seat selection options will give patrons more choice and flexibility when booking online. As a web-based system, ProVenue® will also permit access for all our staff – something that has previously been limited to certain computers – which will be of huge benefit to the box office team.”

As Tickets.com’s most advanced platform, ProVenue® has been developed with both venues and patrons in mind. The system’s extensive data capture and reporting tools enable venues to design and implement targeted marketing campaigns – another reason why the Harlequin Theatre made the switch to the new system.

In addition, ProVenue® will also enable the theatre to implement patron-centric offers, upsells and retail packages online, as well as support the venue’s longer term aim of moving across to paperless ticketing.

As one of Tickets.com’s longest-serving customers, the relationship with the Harlequin Theatre dates back more than 20 years and remains one of the reasons why the venue continues to work with Tickets.com: “The team are fantastic – extremely helpful, supportive and nothing is ever too much trouble,” adds Ian.

“The sales team understand our requirements and challenges and they’re great in advising solutions that really deliver what we need. The support team too are always on-hand to assist and have been excellent throughout the system migration.”

For more information about the Harlequin Theatre, visit http://www.harlequintheatre.co.uk/.

Printer maintenance with TLS-Boca Systems and Tickets.com

Tickets.com has teamed up with TLS-Boca Systems to offer a new printer maintenance service, so you can be safe in the knowledge that your venue’s ticketing won’t be impacted by failing hardware.

The annual contract includes:

  • Preventative maintenance with one on-site visit per year
  • Telephone support (09:00 – 17:30 Monday – Friday*)
  • Technician call-out including cost of labour and travel
  • Replacement of spare parts** or printer if required
  • Updates to firmware and fonts
  • Shipping and handling costs

Please note that the service contract does not include replacement print heads.

Service contract pricing
12 months – £150+VAT per printer
12 months – £200+VAT per dual path printer

Please note that prices in Ireland may vary. Please contact the Tickets.com sales team using the details below to find out more.

Sign up now
For more information, contact the Tickets.com team today.

E: uksales@tickets.com
T: +44 (0) 1908 232404

*Excludes public/Bank Holidays
**Excludes print head, cutter and logic board

 

Tickets.com & Semperoper shortlisted for Ticketing Technology Awards 2017

The team at Tickets.com is excited to announce that the recent roll-out of ProVenue at Semperoper has been shortlisted for the Moving On Up Award at the Ticketing Technology Awards 2017.

The category acknowledges the best in recent migration, upgrade or implementation projects and seeks to find a winning entry that demonstrates a boost in revenue and retention aligned with the introduction of the new platform.

In the case of Semperoper, a Tickets.com client for more than 25 years, the globally-renowned opera house migrated across to ProVenue® in 2016, becoming the first venue in Germany to do so.

 Since introducing the new platform, Semperoper has benefitted from an increase in online sales across many of its events; at any one time the venue can be selling tickets for up to 300 events at its main venue and 200 events at sister venues.

The advanced functionality of ProVenue® has also facilitated a range of upsells, including guided tours, event programmes and food and beverage options; this, coupled with the growth in online ticket sales has seen the venue’s online revenue increase by approximately 30% in the first three months of utilising ProVenue® (August – October 2016) compared to the same period last year.

Commenting on the announcement, Derek Palmer, managing director & executive VP, international “We are delighted to be shortlisted for the Moving On Up Award at this year’s Ticketing Technology Awards; Semperoper is a fantastic venue and very progressive as an organisation; we are proud to continue our longstanding relationship with them.

“Over time, its ticketing requirements have developed and we’ve worked closely with the project team to ensure that ProVenue® not only meets these requirements, but offers advanced levels of functionality and flexibility to allow the system to evolve in line with the venue’s projected growth.”

Tickets.com will be up against entries from Regiondo Pro, Ingresso, TiXX Sports and Skiddle, who have also been shortlisted for projects from across Europe.

“As Europe’s leading gathering of entertainment ticketing professionals, each year Ticketing Technology Forum brings together the very best of the industry to showcase what’s new, explore the challenges we face and debate the future trends,” says Ian Nuttall, Founder, Ticketing Technology Forum.

“Alongside the conference and workshops, this year we will also celebrate and recognise those people and organisations which are really changing the way we service the ticketing needs of our customers.

“The public nominated and after careful consideration, the judges have delivered a comprehensive shortlist of worthy finalists for Ticketing Technology Awards 2017 – which Tickets.com and Semperoper have been selected for.”

The Ticketing Technology Awards recognise leadership, innovation and achievement in the application of technology in ticketing across sports, performing arts, music, cinema, live entertainment and visitor attractions. The Awards aim to increase the standards and best practice of ticketing, drive awareness and adoption of future ticketing technology, and improve the customer experience for ticket-buyers across all sectors.

Click here for more information about the Ticketing Technology Awards and follow @tickettechforum on Twitter for live updates.

Making a difference through T.Cares

You never know how big of an impact a small act of kindness can create.

A “let’s dream big!” kind of idea, born in a small conference room, has evolved into a multi-organisational effort that has taken off like wildfire. In 2016, Tickets.com launched its T.Cares programme and immediately got to work investing in local communities while striving to become a model of possibility.

Across the global offices, employees have taken part in the T.Cares programme. The UK team raised money for Cancer Research by cycling from London to Amsterdam; the Australian team participated in events hosted by the Disabled Surfers Association of Australia; tickets were auctioned for a sporting event that benefited a local school in the US, and much more.

A major initiative of T.Cares is providing individuals and families who are facing difficult challenges in life the opportunity to get VIP treatment and exclusive behind-the-scenes access to live entertainment and sporting events. Tickets.com’s relationship with Major League Baseball and various entertainment venues has facilitated once-in-a-lifetime experiences that go beyond a ticket to an event.

Whether an entire Tickets.com office participates in a community project, or an individual employee dedicates their time to volunteer, the Tickets.com family are encouraged to get out there and make a difference!

We are proud of what we have accomplished in 2016, but we know we have only scratched the surface on the impact we can make.

If you are interested in taking part in the T.Cares programme, please email marketing@tickets.com.

 

Tickets.com confirmed as official ticketing provider to new Superleague netball franchise, the Sirens

Tickets.com, the industry leading provider of global ticketing and marketing solutions, has signed a new agreement as the official ticketing partner of the Sirens, a new netball franchise recently confirmed as one of ten set to compete in the upcoming new look 2017 Vitality Netball Superleague.

The new national Franchise will play its home games at the award-winning Emirates Arena, Glasgow, which previously hosted the World Youth Netball Championships in 2013. Capitalising on the success of the 2014 Commonwealth Games in Glasgow, the sport is currently one of the fastest-growing in Scotland, and the Sirens are now set to build on the record attendances and ticket sales achieved during last season’s Superleague.

The Franchise, backed by Netball Scotland and delivered in partnership with the University of the West of Scotland, will use ProVenue®, Tickets.com’s most advanced ticketing platform, to manage all of its ticketing requirements. The decision was made to implement the new system not only because of its ease of use, but the functionality and innovative features that ProVenue® offers in support of the Siren’s launch and its future growth plans.

Fans will also benefit from Tickets@Home, a feature which will allow customers to print their own tickets via all sales channels. The system was also integrated in just four weeks; a short turnaround time and another reason why the Sirens opted to partner with Tickets.com.

Commenting on today’s announcement, Karen McElveen, Sirens’ Franchise Director, said: “It was really important to us that we had a ticketing provider that could not only meet our current requirements, but that also has the flexibility to evolve and grow with our Club. We feel that Tickets.com and ProVenue® can do that.

We’ve been really impressed by how quickly the system has been implemented and the support team have been fantastic in working with us to ensure everything is ready in time for ticket sales to go live.”

Derek Palmer, Managing Director and Executive VP, International, at Tickets.com, said: “We’re excited to partner with the Sirens and to showcase our work in another sport – and one that is rapidly growing in popularity and exposure.

Netball Scotland has ambitious plans and the launch of the Sirens is a key milestone in its long-term strategy to drive the growth and development of netball; this is something that we’re very excited to be a part of and, through ProVenue®, we’re confident that the system will support these plans and provide further commercial opportunities for them.”

The Sirens is the latest addition to a growing number of Scottish sports teams working with Tickets.com; these include Scottish Premiership Football sides Aberdeen, Ross County and Dundee, alongside Championship side Dundee United. As part of its league-wide role as the official ticketing agent for the British Basketball League (BBL), Tickets.com also manages the ticketing for top flight side Glasgow Rocks who are also based in the Emirates Arena.

For more information about the Sirens, visit www.sirensnetball.com.
For more information about Tickets.com, visit uk.tickets.com/provenue.

 

Looking back at 2016…

2016 has been a big year for Tickets.com. Our landmark system ProVenue® is now in use at more than 100 venues and attractions globally and over the last 12 months, we’ve managed the roll-out of ProVenue® to a number of UK-based sports and arts customers.

Our new website, https://tickets.com/provenue, also went live. Visitors to the new site can find out detailed information about the ProVenue® product line, its features and benefits, as well as new initiatives including the Registered Developer Program.

We have also welcomed partnerships with two new sports, with our US team supporting the ticketing for the inaugural ‘Cricket All-Star Series’ at New York Mets’ Citi Field stadium, whilst back here in the UK we recently announced a new agreement with new Scottish Vitality Superleague netball franchise the Sirens.

Meanwhile, our T.Cares programme continues to make a difference to communities worldwide, thanks to a series of initiatives supported by our global teams.

We’ve also been privileged to be a part of some of our clients’ celebrations, too!

Here are just some of our highlights from 2016:

International ProVenue® roll-out extends to the Continent
Tickets.com welcomed three European customers onto ProVenue® earlier this year, as Semperoper (Germany), Info Cultuur and HETPALEIS (Belgium) introduced the new system.

A globally-renowned opera house, Semperoper has been a Tickets.com client since 1993. Click here to read more.

Info Cultuur is one of Antwerp’s busiest ticket outlets and HETPALEIS is one of the country’s most popular youth theatres. Click here to read more.

Tickets.com continues partnership with local Football League One side MK Dons
Having provided the ticketing system for local side MK Dons since 2004, Tickets.com has also been involved as a matchday sponsor at fixtures throughout the season.

Members of the Tickets.com team are only too happy to make the short journey to Stadium MK to cheer on their local side, and often join the clubs’ captains, mascots and match officials for a photo on the pitch before kick off.

UK customers introduce ProVenue®
The Venue MK, Lord Mayor’s Show and Rheged Discovery Centre are just three of our UK customers who have implemented ProVenue® in 2016. Click here to read more.

25th anniversary celebrations at Pavilion Theatre Rhyl
The Pavilion Theatre in Rhyl celebrated its 25th anniversary in September and Tickets.com has been by their side since the very start.

To mark the occasion, a framed anniversary poster was signed by Tickets.com staff and presented to Val and the team at Pavilion Theatre Rhyl. In that time, the theatre has progressed from using the original DOS system Pass1 to using Tickets.com’s ProVenue® suite of products to manage all ticketing requirements. Click here to read more.

Yeovil Town FC becomes first English club to launch ProVenue®
Football League Two side Yeovil Town FC became the first English club to launch ProVenue® this summer, ahead of the 2016/17 season.

A Tickets.com client since 2012, Yeovil Town FC migrated across to ProVenue® in line with the club’s strategy of boosting online ticket sales and fan experience. Click here to read more.

T.Cares programme continues to make a difference
Our global community initiative, T.Cares, was launched earlier this year and has already provided support to local charity and community efforts around the world. From bike rides to fun runs, VIP spectator packages and ticket auctions, the Tickets.com team have been only too happy to get involved! Click here to read more.

Find out more about ProVenue®…
ProVenue® is the latest and most advanced platform from Tickets.com, providing users with a fully integrated and customisable ticketing solution.

To find out how your venue can benefit from ProVenue®, visit the website or contact the team at uksales@tickets.com.

 

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