APAC Archives • Tickets.com

paranaple arts centre | Devonport, Tasmania, Australia

The paranaple arts centre is home to the Devonport Regional Gallery, Town Hall Theatre and the Devonport Visitor Information Centre in Devonport, Tasmania, Australia (Devonport). Managed by the Devonport City Council, the paranaple arts centre was challenged during the pandemic with events being postponed, rescheduled, and restrictions in play like many venues across the globe. Fortunately, The paranaple arts centre team was able to pivot and adjust using some key tools provided by Tickets.com.

“The team at Tickets.com were very helpful ” – Tim Cooper, Visitor Services Coordinator, Devonport City Council, Devonport, Tasmania, Australia

Tickets.com Interviews | Tim Cooper, Visitor Services Coordinator, Devonport City Council, Devonport, Tasmania, Australia

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Jackson Hole Rodeo: There is No I in Team

For over 125 years the Wilson family has strived to keep western heritage alive at the Jackson Hole Rodeo. Founded in the 1890s, Jackson Hole Rodeo is a family-run destination for events in the Wyoming area. The rodeo hosts a variety of events from bull riding, horse riding, roping, barrel racing, and more.

The Rodeo began utilizing Tickets.com’s ProVenue^® back-office ticketing platform in 2018 and selling online tickets through MyProVenue™ at the same time. Additionally, the Rodeo utilizes Alfred^®, the proprietary all-in-one access control solution for ticket validation from Tickets.com running on Zebra^® handheld devices.

King Mountain, the weather is a major component of outdoor sports and rodeo activities. The Rodeo typically operates events seasonally from June – August. The rest of the year the Wilson family and staff work to maintain the Rodeo facility, plus manage the care and feeding of the animals on site. “Our facility is not like a regular store, we can’t just close shop in August when the fans leave,” said Brandon Wilson, Partner at the Jackson Hole Rodeo.

So how did the Rodeo swing it in 2020 and 2021?

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CrowdConnect Email Opens on Mobile Devices

Email Marketing: Opens by Device

Did you know that roughly 85% of email subscribers use smart phones to access email? And roughly 70% of mobile users delete badly formatted messages in under three seconds?

Time is short. Consider simple ways you can learn about your subscribers to improve your ticket sales on mobile.

Opens by Device

Opens by device is a quick report to understand whether your subscribers are opening emails on a mobile device or on a desktop. If you host a variety of events at your venue, this can also be a helpful tool to identifying which events are more likely to be opened on a mobile or desktop.

5 Quick Creative Considerations for Marketing Events on Mobile

Short subject lines. Longer subject lines may not display on a mobile device.
Keep images to under 600-pixel width. Some mobile devices can’t handle responsive designs.
Use a large font. A small screen makes fonts smaller, consider using a 14-pixel font to make it easier on the eyes.
Create a simple call to action. A button is an easy way to identify where a patron should click where as an image does not have that same effect.
Use a single-column templates. Multiple columns may condense and be hard to navigate on a small device.

CrowdConnect the Tickets.com official email marketing platform makes it easy to look at Open by device metrics.

If you are a current client interested in learning more about the Open by device reports within CrowdConnect, read on from our Knowledge Base.

Interested in CrowdConnect the Tickets.com official email marketing platform powered by WhatCounts? Learn More.

Theatre North Improves Entry Experiences with Alfred Powered by Tickets.com

North Wollongong, Australia – Theatre North, located in Launceston, Tasmania, is an independent, not-for-profit organisation located at Launceston’s historic Princess Theatre. Theatre North and Tickets.com have shared a ticketing relationship since 1999, with Theatre North using Tickets.com’s state-of-the-art ticketing software, ProVenue® since 2014. Utilising ProVenue, Tickets.com creates and prepares all of the Theatre North events on their behalf.

The past year and the COVID-19 pandemic brought venues challenges like never before, including temporary closures and new restrictions, and the team at Theatre North was keen to welcome patrons back into the venue for ‘Coming Home’, a community-led fundraiser held in September. With a safety-first approach and eager to meet all of the government recommended guidelines, Theatre North took the opportunity to trial, Alfred™, the Tickets.com mobile all-in-one access control solution. Hayley Dobbs, General Manager Tickets.com Asia Pacific said,

“With so much change in the live experience industry, Theatre North has been strategic by testing new technology and solutions to fit their venue and their patrons.”

About Alfred

Alfred, developed for android devices is fully integrated with ProVenue and offers patrons a frictionless venue entry experience, streamlining the ticket validation process for both patrons and venue staff. Alfred provides the ability to not only validate traditional barcodes but also validate digital tickets and contactless tickets via the convenience of Near Field Communication (NFC).

Alfred supports complex ticket validation rules such as entry/exit scanning, specific entry restrictions, timed admission, and controlled interior access to areas such as suites and clubs. With centralised, remote management of devices–plus a choice of Wi-Fi and/or cellular data connectivity. Mandy Sheperd, General Manager commented,

“Along with providing additional ticket security, the Alfred scanners allow us to track real-time arrivals and enhance our attendance records. After the trial our Front of House team gave Alfred the thumbs up, and they are now able to check tickets using a safe, touchless, mobile system at all our events”.

The use of Alfred at entry points assisted with COVID related regulations and ensured that patrons were moving through the doors promptly to be seated. The use of Access Control at the Princess Theatre created opportunities for ticket delivery to be expanded, enabling patrons to receive their tickets via Tickets@home, utilise Digital tickets with the ability to add tickets to their mobile wallets, and access the online ticket management portal, MyTickets. Ange Cole, Box office manager said,

“The customer service from the technical support team has been second to none. They have the devices pre-set and talk through the easy operation and any settings we might need to change. The technology also allows for their remote login to provide any technical support we might need at short notice”

After great success with their Alfred trial, the team at Theatre North decided to move forward with the use of Alfred during their end-of-year dance season and as a permanent fixture for shows throughout 2021.

“We are thrilled to assist the Theatre North as they transition to 2021 utilising Tickets.com technology and support.”
Hayley Dobbs, General Manager Tickets.com Asia Pacific

About Theatre North

Theatre North, located in Launceston, Tasmania, is an independent, not for profit organisation located at Launceston’s historic Princess Theatre. As well as managing the Princess Theatre and Earl Arts Centre, Theatre North presents an annual season of professional performing arts from around Australia. Theatre North is passionate about exciting audiences and providing vibrant and varied experiences as part of the thriving cultural lifestyle enjoyed by the Northern Tasmanian community.

About Tickets.com

Tickets.com is a technology solutions provider focused on building premium live event experiences for clients and patrons. Established in 1995, Tickets.com has been the technology provider for over 1M live events across the globe. Our team is dedicated to developing and delivering the most innovative and modern ticketing technology in the world. Through strategy, partnership, and innovation, Tickets.com is on a mission to disrupt the ticketing industry and provide the best live experiences.

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TICKETS.COM KNOCKS IT OUT OF THE BALLPARK WITH THE AUSTRALIAN BASEBALL LEAGUE

2020/21 CHAMPIONS – MELBOURNE ACES

North Wollongong, Australia – Monday, February 15^th 2021, the Australian Baseball League (ABL) 2020/21 season has come to an unprecedented, yet successful end during the COVID-19 pandemic. Tickets.com congratulates the 2020/21 Claxton Shield Championship winners, the Melbourne Aces.

The ABL began doing business with Tickets.com during the World Baseball Classic Qualifier in 2016, and the pair signed a league deal shortly thereafter. In 2020, the ABL renewed a 5-year deal with Tickets.com. The ABL utilises Tickets.com’s ProVenue® suite of products and services offerings, including the administrative support in creating events on behalf of the participating teams, provided by Tickets.com staff.

“Unlike other ticketing platforms, Tickets.com is willing to step up to the plate and offer more kinds of customer service experiences to meet the unique needs of each client.” Shane Tonkin, GM Commercial & Marketing, Australian Baseball League.

With modified conditions throughout the 2020/21 season, Tickets.com worked with the teams to ensure that there was a solution for all of the curveballs this unpredictable season threw. With sudden changes in border closures due to COVID restrictions, cancelled games, and changes in opponents, Tickets.com and ABL were covering all bases throughout the season.

“At each turn, we adapted to the event changes by creating, removing, adjusting, and cancelling as needed. We automated refunds so that cancelled games were processed seamlessly. This allowed the ABL to offer patrons the option to have refunds added as a credit for redemption in-house or online for their next purchase. ” Hayley Dobbs, General Manager Tickets.com Asia Pacific.

Despite the fluid situation, another successful season has come to an end. Rollovers for Season Memberships and Auto Memberships Renewals are underway for the 2021/22 season, and patrons can lock in their preferred seats in advance.

“We look forward to working with ABL over the coming seasons” Hayley Dobbs, General Manager Tickets.com Asia Pacific

ABOUT Australian Baseball League

Founded in 2010 as a joint venture between Baseball Australia and Major League Baseball, and since 2016 owned solely by Baseball Australia, the Australian Baseball League (ABL) continues to thrill fans around the world with a dazzling combination of Australia and New Zealand’s best home-grown talent and top prospects from around the world.

The creation of the ABL gives Oceania’s best baseball talent the rare chance to showcase their skills in front of a home crowd and reinforces the existence of a legitimate pathway to the Big Leagues right in our own backyard.

ABOUT Tickets.com

Tickets.com is a technology solutions provider focused on building premium live event experiences for clients and patrons. Established in 1995, Tickets.com has been the technology provider for over 1M live events across the globe. Our team is dedicated to developing and delivering the most innovative and modern ticketing technology in the world. Through strategy, partnership, and innovation, Tickets.com is on a mission to disrupt the ticketing industry and provide the best live experiences.

Learn More

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