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Rugby League Commercial appoints Tickets.com as Ticketing Provider

Rugby League Commercial has continued its reimagining of Rugby League, in partnership with IMG, with the appointment of Tickets.com as the sport’s new Ticketing Provider for all major events.

The partnership will improve the experience for ticket buyers, which has been a major priority since the formation of Rugby League Commercial in early 2023 under the realignment of Rugby League.

The new ticketing site is now live at rugby-league.com/tickets and has been designed to provide a better experience for fans purchasing events tickets, with tickets for the 2024 Betfred Challenge Cup Finals, Magic Weekend and Betfred Super League Grand Final available to buy now.

Rhodri Jones, Managing Director of Rugby League Commercial, said:

“We have been reviewing all areas of the sport’s commercial operation over the last year, in partnership with IMG, and we are excited by the possibilities of our new partnership with Tickets.com. As a company owned by Major League Baseball and also supplying NASCAR and the United Soccer League, they have an impressive track record of delivering league-wide ticketing.

“We want to make it as easy as possible to buy tickets for Rugby League matches, and this is an important step in that journey. As an organisation which stages major events in different venues – this year Wembley Stadium, Elland Road and Old Trafford are already on sale – flexibility is key, and while we will continue to offer paper tickets for those fans who prefer that method of delivery, we believe that many of our customers will appreciate the additional digital and mobile ticketing options that we will be able to offer through Tickets.com.”

Joe Choti, President and CEO of Tickets.com said:

“We are thrilled to partner with Rugby League Commercial, and we welcome them to the Tickets.com family. Our goal is to be more than just a ticketing provider to our clients and our new collaboration with Rugby League Commercial will help us to develop the future of ticketing technology for sports and entertainment. We look forward to bringing Rugby League fans across the UK to our powerful, reliable, and secure ticketing platform to deliver a paramount digital experience. Tickets.com is keen to grow our partnership and looks forward to playing a key role in the reimagining of Rugby League.”

Tickets.com and Agents vs Cancer deliver an unforgettable experience to young cancer patient during Spring Training

March 2023 Surprise, Arizona    As the saying goes, March comes in like a lion and out like a lamb, but it also brings back the roar of the crowd to baseball stadiums around the country. To kick off the upcoming season, Tickets.com, Agents vs Cancer, and Surprise Stadium teamed up to provide a special experience for a Banner University Medical Center baseball-loving patient and his family.

Julio Rodriguez is a huge baseball fan and loved playing the game until he was diagnosed with Stage IV High Risk Neuroblastoma with multiple areas of metastasis in the fall of 2021. After months of inpatient chemotherapy, surgery, two stem cell transplants, and six weeks of proton beam radiation at the Mayo Clinic in Phoenix, Julio is currently disease free but is at high risk of relapse.

On a beautiful sunny day at Surprise Stadium, Julio and his family made their way down to the field, where Julio threw out the first pitch for the spring training game. The fun-filled day delivered an experience that Julio and his family will never forget.

Founder of Agents vs Cancer, Matt Coulter said about the special day, “Our goal is to deliver resources for families that need a little extra love and support. We are extremely excited about this and are just getting started.”

The entire team at Tickets.com, Agents vs Cancer, and Surprise Stadium wish Julio good health and strength as he continues his fight against cancer.

About Agents vs Cancer

Agents vs Cancer provides real estate agents everywhere with an opportunity to support their local hospitals & cancer communities at the close of any real estate transaction. All donations will be utilized to provide warm meals to families with extended hospital stays, charitable partners, social workers, & child life specialists. For more information on how you can get involved go to  https://agentsvscancer.org

About Surprise Stadium

Discover fresh, open-air venues with dynamic mountain views that will exceed your expectations. The nationally acclaimed Surprise Recreation Campus offers over 200 acres of recreational space, including a Major League Baseball Spring Training stadium.

About T.Cares

T.Cares is the Tickets.com community outreach program that supports non-profit organizations and communities across the globe. It is the heart of what it means to have a human experience.

Strong partnerships with our clients and organizations help benefit the communities where we all work and live.

A small act of kindness can make a big impact on your community. Want to learn more about the Tickets.com T.Cares community outreach program? Contact us at marketing@tickets.com.

Tickets.com’s T.Cares Program Helps Raise Funds for the Princess Poppy Rainbow Appeal for Lifesaving Treatment

The parents of a six-year-old girl with stage 4 cancer have thanked Tickets.com and their T.Cares initiative after being left in a desperate race to raise funds for lifesaving treatment. Three weeks ago, through its work with MK Dons Football Club, Tickets.com donated four VIP matchday tickets to the home game against Shrewsbury Town in Sky Bet League One to the Princess Poppy Rainbow Appeal. 

The Princess Poppy Rainbow Appeal was set up by Poppy’s parents, Claire and Ross, to raise funds for potentially lifesaving treatment. Poppy Bailey was diagnosed with stage 4 high-risk neuroblastoma at just four years old. Her family have been tirelessly fundraising so that she can access treatment options abroad, which could cost hundreds of thousands of pounds.

Tickets.com contacted Claire and Ross – whose local football team is the MK Dons – to offer a hospitality package which they could auction off to raise funds. “We were blown away by Tickets.com‘s generosity, which came completely out of the blue,” says Claire. “Despite everything we’re watching Poppy go through, we’ve also seen the best of human kindness.”

The lucky highest bidder – a local grandfather – was able to take his grandson to see the game at the state-of-the-art MK Dons stadium, where they were treated to premier hospitality, reserved seats on Directors’ Balcony, a stadium tour and visit to the Dons’ dressing room, and were presented with a commemorative gift.

“The prize Tickets.com donated was just amazing,” says Claire. “Our spirits were really lifted watching the auction total rise, knowing local people were supporting Poppy, all thanks to Tickets.com‘s kindness. The money raised really could help save Poppy’s life.”

Natalie Jones – Internal Sales Manager at Tickets.com said the following:

“Poppy is a local girl and I have been overwhelmed watching the whole community pull together to raise funds for her much-needed treatment. All at Tickets.com were delighted to be able to contribute by providing tickets for a fantastic day at MK Dons Football Club. We were so pleased they then were able to raffle these off and all monies raised added to their fantastic fundraising efforts. This shows the important of being active in the local community through the T.Cares program.”

Through the global T.Cares initiative, Tickets.com employees seek to support the communities where they work and live – from charity fundraising and community service, to creating unforgettable experiences for those in need.

For more information about T.Cares and to find out how your charity or project could get involved, visit https://provenue.tickets.com/t-cares/ .

The Princess Poppy Rainbow Appeal are still desperate to raise the funds needed to continue Poppy’s treatment. You can support Poppy’s campaign by donating through her fundraising page https://justgiving.com/campaign/princesspoppy or by texting ‘POPPYB’ followed by any whole amount (up to £20) to 70085. Find them on Facebook or Instagram @princesspoppyrainbowappeal.

T.Cares Indianapolis Indians Charities Hispanic Heritage Celebration 2021

¡Pleibol! The Indianapolis Indians celebrated Hispanic Heritage with the help of Tickets.com

(Indianapolis, IN) September 17th marked a historical moment for the Indianapolis Indians. For the first time in franchise history, the Indianapolis Indians created a one-of-a-kind Hispanic Heritage celebration during the game with the help of Tickets.com.

T.Cares, the Tickets.com community outreach program and Indianapolis Indians Charities (IIC) worked together with La Plaza Inc., the longest-standing Latino nonprofit in Central Indiana to create this one-of-a-kind ¡Pleibol! experience.

The Hispanic Heritage Experience

To support the Hispanic Scholarship Fund for educational programs, social services. and workforce development efforts, IIC proudly presented La Plaza Inc. with an $8,000 check on field during a pregame ceremony. These funds will support student scholarships in $2,000 increments for the next four years.

To support the Hispanic Scholarship Fund for educational programs

T.Cares provided families within the La Plaza Inc. community with complimentary tickets and event t-t-shirts to the Indianapolis Indians game along with food and beverage vouchers.

The game began with an on-field performance by Grupo Folclorico Macehuani, an Indianapolis dance group focused on preserving Mexican culture and traditions through dance and music. Ballet Folklorico Mosaicos performed twice during the game on the dugouts after the third and fifth inning. This Indianapolis-based nonprofit, also based in Mexican culture, has traveled to Chicago, Louisville, Vincennes and beyond for performances.

on-field performance by Grupo Folclorico Macehuani

The La Plaza Inc. families and staff were also featured participants in the Play Ball and Junior Announcer openings, the Victory Field postgame ringing and pre-fireworks ‘Spark for Change’ release.

 

 

 

About Indianapolis Indians Charities (IIC)

Indianapolis Indians Charities is a tax-exempt 501(c)(3) nonprofit organization dedicated to helping youth and families grow stronger together, learn more and live healthier lives. The nonprofit is focused on supporting organizations in four areas: youth development, family success, education and neighborhood development. For more on Indianapolis Indians Charities check out its website.

About La Plaza Inc.

La Plaza Inc. strives to strengthen youth, families and community through its linguistically and culturally appropriate services and community events. This year marks 50 years as the trusted liaison between Latinos and the larger Indianapolis community. For more on La Plaza Inc. check out its website.

 About T.Cares

T.Cares is the Tickets.com community outreach program that supports nonprofit organizations and communities across the globe. It is the heart of what it means to have a human experience.

Strong partnerships with our clients and organizations help benefit the communities where we all work and live.

A small act of kindness can make a big impact on your community. Want to learn more about the Tickets.com T.Cares community outreach program? Contact us at T.Cares@tickets.com. 

Learn more about our software and services at https://provenue.tickets.com/

Interested in becoming a client? Contact us     

 

Wolf Trap and Tickets.com bring the remarkable to Shriners Hospitals for Children® patient

( Vienna, VA) – September marks the start of fall and the end of the summer season at the Filene Center at Wolf Trap. To mark the end of the season, Wolf Trap Foundation for the Performing Arts and Tickets.com put together a special experience for an extraordinary Shriners Hospitals for Children patient, José and his family.

José the Musician:

The Philadelphia team at Shriners Hospitals for Children has seen lots of talented patients pass through their doors. Few patients have had the ability to quiet a room like José.

José, professionally known as José André, is a piano prodigy who plays Jazz, Bossa Nova, Latin American, and World Music. He also happens to be blind.  At the young age of 16, he has already performed at the Kennedy Center Millennium Stage, Blues Alley, and the Library of Congress. He has also performed internationally in Rome, Kuala Lumpur, and Finland. Along the way, he has shared the stage with various notable artists, including Grammy winners Marcus Miller and Renée Fleming.

José has been playing piano since he was three and a half years old and what is even more surprising is that neither of his parents are serious musicians. He plays the piano by ear and loves to improvise and play along with others. Although he still shares similar interests with many other teenagers, José’s biggest passion has always been music.

“I feel happiness and joy when I play the piano because music is life for me,” said José.

The Wolf Trap and Tickets.com Experience:

To celebrate this incredible musician, Wolf Trap and Tickets.com treated José and his family to a musical evening under the stars featuring Lake Street Dive, a quartet known for their indie rock infused take on classic jazz and soul.

The evening included VIP seats to the Lake Street Dive concert on September 9, exclusive access to Wolf Trap’s Encore Circle Lounge and dinner accommodations on site at The Fermented Pig BBQ at OVATIONS with complimentary drinks, and gifts from Tickets.com and Wolf Trap.

More About José:

Born with cerebral palsy, José began his Shriners Hospital journey after his mother, Giovanna, saw a TV commercial that encouraged her to reach out to the hospital. They were looking for alternative treatments to help with José’s walking.

Over the years, José has received surgery and physical therapy to help straighten and strengthen his legs.. Many staff have come to know him as a hard-working patient with an winning smile and positive attitude about life.

“José is an incredible young man with a huge heart, and it is always a pleasure working with him to help him walk with his walker so he can be more independent when not in his wheelchair,” said Mallory Meyer, DPT, senior physical therapist. “Regardless of what José is going through, he always ensures that the people around him are doing well and can bring a smile to anyone’s face by simply saying hello, talking about football (soccer), and of course by using his incredible talent of playing the piano so beautifully.”

Most people would never know the amount of pain José experienced while walking. Although his walking has improved significantly, he still uses his wheelchair for long distances. He and his parents are grateful for all the profound effect that Shriners Hospital has had on José’s life.

“The care received at Shriners [Hospital] made a huge impact on his life,” said José’s mom, Giovanna. “His legs are straighter because of his surgery. His physical therapy helps him gain strength in his legs, and his occupational therapy helps him gain independence in his daily living skills. José also got a customized wheelchair that he uses for school and helps make things a lot more comfortable for him.”

José’s mom/manager continues to share his story as they travel around the world. She hopes that she can encourage other parents to seek care for children with special needs and that José inspires others with disabilities to follow their dreams.

“José Andre has a special journey, and he has been fortunate to meet people that care for him and helped him achieve his goals,” said Giovanna. “His goal is to be able to have a life that is not defined by his disabilities, but it is modeled by his abilities.”


About Shriners Hospitals for Children

Philadelphia provides specialty orthopedic care to the Philadelphia community and beyond.  We are a non-profit hospital caring for children for over 95 years with routine and rare orthopedic conditions, including fractures, sports injuries, scoliosis, and spinal cord injuries. We offer surgical, non-surgical, and rehabilitative services using innovative and advanced technology.

For more information, please visit: www.shrinersphilly.org

If you would like to make a donation to help José and other children like him the Philadelphia Shriners Hospital, please visit: https://lovetotherescue.org/

 About Wolf Trap

Wolf Trap Foundation for the Performing Arts, a 501(c)(3) nonprofit, produces and presents a full range of performance and education programs in the Greater Washington area, as well as nationally. Wolf Trap features three performance venues: the outdoor Filene Center and Children’s Theatre-in-the-Woods, both located at Wolf Trap National Park for the Performing Arts, and The Barns at Wolf Trap, located down the road from the national park and adjacent to the Center for Education at Wolf Trap. The 7,028-seat Filene Center is operated in partnership with the National Park Service and annually showcases an extensive array of diverse artists, ranging from pop, country, folk, and blues to classical music, dance, and theatre, as well as multimedia presentations, from May through September. The Barns at Wolf Trap is operated by Wolf Trap Foundation year-round, and during the summer months is home to the Grammy-nominated Wolf Trap Opera, one of America’s outstanding professional training programs for early career opera singers. Wolf Trap’s education programs include the nationally acclaimed Wolf Trap Institute for Early Learning Through the Arts, Children’s Theatre-in-the-Woods, a diverse array of arts education classes, grants, and a nationally recognized internship program.

About T.Cares

T.Cares is the Tickets.com community outreach program that supports non-profit organizations and communities across the globe. It is the heart of what it means to have a human experience.

Strong partnerships with our clients and organizations help benefit the communities where we all work and live.

A small act of kindness can make a big impact on your community. Want to learn more about the Tickets.com T.Cares community outreach program? Contact us at T.Cares@tickets.com

 

 

CrowdConnect Email Opens on Mobile Devices

Email Marketing: Opens by Device

Did you know that roughly 85% of email subscribers use smart phones to access email?  And roughly 70% of mobile users delete badly formatted messages in under three seconds?

Time is short.  Consider simple ways you can learn about your subscribers to improve your ticket sales on mobile.

Opens by Device

Opens by device is a quick report to understand whether your subscribers are opening emails on a mobile device or on a desktop.   If you host a variety of events at your venue, this can also be a helpful tool to identifying which events are more likely to be opened on a mobile or desktop.  

5 Quick Creative Considerations for Marketing Events on Mobile

  1. Short subject lines. Longer subject lines may not display on a mobile device.
  2. Keep images to under 600-pixel width. Some mobile devices can’t handle responsive designs.
  3. Use a large font. A small screen makes fonts smaller, consider using a 14-pixel font to make it easier on the eyes.
  4. Create a simple call to action. A button is an easy way to identify where a patron should click where as an image does not have that same effect.
  5. Use a single-column templates. Multiple columns may condense and be hard to navigate on a small device.

CrowdConnect the Tickets.com official email marketing platform makes it easy to look at Open by device metrics.

If you are a current client interested in learning more about the Open by device reports within CrowdConnect, read on from our Knowledge Base.

Interested in CrowdConnect the Tickets.com official email marketing platform powered by WhatCounts? Learn More.

Welcome Harris County-Houston Sports Authority

The Harris County-Houston Sports Authority Brings World Table Tennis Championships to the US Using Tickets.com Technology

Costa Mesa, CA – It’s official, the Harris County-Houston Sports Authority (HCHSA), host of world-class, professional and regional sports events, has announced Tickets.com as their new ticketing technology provider for the World Table Tennis Championships (WTTC), this November.

“We are honored to be the first city in the Americas to host the WTTC”, said HCHSA Vice President Chris Massey. “Houston is known for producing elevated sporting events for fans, from start to finish. A good ticketing platform is essential because it serves as the first touchpoint that enhances our fan’s sporting experience. We are pleased to be working with Tickets.com to help us provide a premier experience for this historic moment in Houston!”

About World Table Tennis Championships

For the first time in the history of the sport, the World Table Tennis Championship will be held in the US at the George R. Brown Convention Center in Houston, Texas.  This flagship event of the International Table Tennis Federation (ITTF) will run November 23-29 with tickets now on sale to the public.

“We’re thrilled to be part of this historic moment for the World Table Tennis Championship as the official ticketing software provider.  Our ProVenue technology will help enable HCHSA and its fans alike to enjoy a safe and secure event experience,” said Tim Snyder, Vice President Business Development, Tickets.com

The Latest Ticketing Technology

The HCHSA will be operating on the Tickets.com suite of ticketing software including the ProVenue® platform, a full-service integrated ticketing solution designed to enable ticket sales, capture and optimize fan data.

In addition, the HCHSA will be showcasing their own brand to fans utilizing MyProVenue™, the patron-facing web application, entirely devoted to optimizing the fans’ desktop and mobile ticketing experience. The intuitive interface streamlines the actions of buying tickets and managing account preferences, all within a responsive framework that works flawlessly on any device. MyProVenue focuses on the Houston Sports fan experience, providing a higher level of flexibility and usability as they gear up for the World Table Tennis Championships.

Get tickets to the World Table Tennis Championship: here.

Interested in becoming a client? Contact us

About Harris County – Houston Sports Authority

The Harris County-Houston Sports Authority maintains the facilities and services the debt of the world-class, professional sports venues it was created to build. To support this primary mission, Houston Sports serves as a leading proponent for attracting sporting events to Houston and for promoting the city as a home for sports-related activities, to ultimately enhance Houston’s economic development and bring better quality of life for its residents. Houston Sports also created the annual Houston Sports Awards to honor the area’s outstanding athletes. www.houstonsports.org

CrowdConnect Email Marketing: Stop Sending to SPAM and Junk

Email Marketing: SPAM-less

Are your emails falling into SPAM traps? Event messages getting missed by potential patrons? Consider these tips to improve your message deliverability.

What is a SPAM Trap?

A SPAM trap is how an Internet Service Provider (ISP) protects subscribers from getting unwanted and unsolicited mail from ever reaching an inbox.  If caught in the trap, your IP address and your ‘from domain’ will be blocked.

How does it affect my event marketing?

When your domain and IP address get blocked, your marketing messages don’t reach your subscribers’ inboxes, your deliverability rates sink, and restoring your venue’s reputation can becoming a large undertaking.

Here are some tips to keep your messages out of SPAM and junk mail:

Who Gets Your Messages…?

Make sure you create a permission-based subscriber list and continue to focus on those who engage with your messages.  The Open Rate and Click Rates are key indicators in this area.

Content is King!

  1. Create content that is relevant, engaging to your subscribers and keep testing to optimize your performance.  Read more about A/B testing.
  2. Using a wide array of styles, colors, and font sizes (especially larger then 12pt) can be a formatting no-no and easily make your subscribers think your email is SPAM.  So, stick to a simple palate.

Subject Lines Matter! 

Besides creating an incentive to read an email, subject lines can encourage subscribers to mark your messages as SPAM.  Consider the following when creating your subject lines:

  1. Using ALL CAPS can appear as if you are shouting.  Make sure whatever you capitalize actually needs it – when in doubt – skip the CAPS.
  2. Multiple exclamation points don’t necessarily create a sense of drama, they can come across as false enthusiasm.  Instead consider focusing your subject line on relevant, thought-provoking copy.
  3. Just like multiple exclamation points, using too many Emojis can affect your deliverability.  Consider what Emoji is relevant, and how many, if any, are necessary for your target audience.  Read more about using Emojis.
  4. Special characters like “$” and “#” can also trigger your subscribers to think your email is SPAM.  So, if you don’t need them, leave them out.
  5. There are a lot of words that SCREAM SPAM and can quickly get you blacklisted.  Make sure to avoid using words/phrases like: “Free”, “Best Price”, “No Obligation”, “Discount”, “Will not Believe Your Eyes”, “Why Pay More”, “This isn’t Spam”, “This Won’t Last”.  Instead try focusing on subjects with personalization, such as “Hi [Name], do you want to go to a concert?”  Check out this list of SPAM trigger words.

Interested in CrowdConnect the Tickets.com official email marketing platform powered by WhatCounts? Learn More.

Cincinnati Reds & Tickets.com

Cincinnati Reds Renew Tickets.com Through 2026

Costa Mesa, CA – Tickets.com and the Cincinnati Reds announced today that they are renewing their long-standing partnership through 2026.   Tickets.com is proud to continue bringing the latest in ticketing technology to the Reds fans.

“Tickets.com has been a great partner of the Reds since the 2017 season and we are excited to continue the partnership to provide our fans the best ticketing experience possible,” said Aaron Eisel, Reds Vice President of Ticketing and Business Development.

ProVenue® Ticketing Technology

ProVenue is the back-office ticketing solution that houses a comprehensive suite of integrated features, products, and services to help clients enhance ticket sales, marketing efforts, and overall patron experience. Joe Choti, President & CEO of Tickets.com, added,

“We’ve enjoyed a long and great history together with both MLB and the Reds. Continuing this partnership with the Reds allows us to keep building on that foundation and provide Reds fans with the best of what’s to come from our ProVenue platform.”

Interested in tickets to a Cincinnati Reds game?  Learn More

Learn more about the Cincinnati Reds

ABOUT Tickets.com

Tickets.com is a technology solutions provider focused on building premium live event experiences for clients and patrons. Established in 1995, Tickets.com has been the technology provider for over 1MM live events across the globe. Our team is dedicated to developing and delivering the most innovative and modern ticketing technology in the world. Through strategy, partnership, and innovation, Tickets.com is on a mission to disrupt the ticketing industry and provide the best live experiences.

Learn more about our software and services.

CrowdConnect Email Marketing Who Clicks Matters

Email Marketing: Who Clicks Matters

Who clicks matters.

Your email subscriber data can help you understand your patrons, their interest in your events, the content that they care about and more.

Planning to market your next event?

Consider looking back at your previous emails with an Event Report.

An Event Report can help you identify which of your contacts have taken specific actions such as opening your email, clicking on individual links, and even unsubscribing.   Plus, an Event Report can be run for specific email campaigns or for a given date range.

Once you know who is engaging, you can improve targeting for future marketing efforts.

Who matters?

The ones who clicked and the ones who did not.

If you promoted multiple concerts in the same email campaign, then you can use reports to identify which contacts clicked on each variation.  You can then decide who to follow up with on one concert, both concerts, or none based on that information.

For those who did not click, perhaps a new marketing message will be your plan.

The email readers and nonreaders.

Open rate can also tell you a lot about your marketing message.  For instance, if you are testing your subject lines with multiple email campaigns to sample audiences, email opens can provide you with insights on the strength & success of your subject line.

Read more about the value of the A/B test to improve your open rates.­­­

With CrowdConnect you can quickly run Event Reports that will help you better understand your subscribers as well as your patron marketing strategies.

Interested in CrowdConnect? Learn More

Already a CrowdConnect user?  Check out how to run an Event Report now.

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