paranaple arts centre | Devonport, Tasmania, Australia

The paranaple arts centre is home to the Devonport Regional Gallery, Town Hall Theatre and the Devonport Visitor Information Centre in Devonport, Tasmania, Australia (Devonport). Managed by the Devonport City Council, the paranaple arts centre was challenged during the pandemic with events being postponed, rescheduled, and restrictions in play like many venues across the globe. Fortunately, The paranaple arts centre team was able to pivot and adjust using some key tools provided by Tickets.com.

“The team at Tickets.com were very helpful ” – Tim Cooper, Visitor Services Coordinator, Devonport City Council, Devonport, Tasmania, Australia

Tickets.com Interviews | Tim Cooper, Visitor Services Coordinator, Devonport City Council, Devonport, Tasmania, Australia

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Exploration and Reinvention in Memphis with the Museum of Science & History (MoSH)

In 2020 the Museum of Science & History (MoSH) was on the precipice of launching a 5-year strategic plan to reinvigorate the organization. A new Executive Director was in place, plans for a rebrand were being contemplated, and then the pandemic hit. But while live events were put on pause, the team at MoSH dove head-on into research and testing for their long-term strategic vision.

Tickets.com Interviews |

Kevin Thompson, Executive Director, Museum of Science & History
Jeff King, Director of Guest Services, Museum of Science & History

Strategic Vision

Beyond a new look, the strategic focus was to create a more inviting space to increase engagement with patrons and to foster more curiosity in every patron touchpoint. Everything from new content to new communication strategies to new technologies were explored.

The MoSH team even collaborated with the national Metal Museum in Memphis to install a twenty-five-foot statue of a Mosasaur to greet incoming patrons. Part of creating an inviting space comes from making a less intrusive ticketing experience. Jeff King, Director of Guest Services commented, “The less you notice the ticketing experience, the better,” which is in part why moving to digital tickets was so important to MoSH.

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Youngstown State University | Digital Tickets

What’s has wings but cannot fly, and can weather the storm of a pandemic?

The Youngstown State University Penguins.

Long-standing Tickets.com partner, Youngstown State University (YSU) upgraded to ProVenue^® and MyProVenue^™ just prior to the start of the COVID-19 pandemic. At the box office, YSU suspended in-person sales and implemented QR codes to reduce crowding on game days. By prompting Penguin fans and students to access MyProVenue for purchases and managing their tickets, the box office team was able to drive more operations online and reduce their on-site staff.

“We are pleased to continue our partnership with Tickets.com. Upgrading to ProVenue has already proven to be the right choice. There has been a steady increase in our online football and basketball sales. The Tickets.com staff has always been available to assist with remote training,” said Ron Strollo, Executive Director of Intercollegiate Athletics, Youngstown State University.

Currently, YSU is utilizing the Zebra hand-held scanners powered by Alfred, the all-in-one access control solution from Tickets.com. Zebra technologies provide a cost-effective hand-held ticket scanning solution for the ultimate on-site efficiency.

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Hickory Crawdads | Migrating to Tickets.com ProVenue Ticketing Platform

The Hickory Crawdads joined Tickets.com in late 2019 and have been maximizing their use of vouchers and reporting functionality from the ProVenue system. Additionally, they have expanded their group sales and offered new fan purchase flow options with FEVO, a Tickets.com certified Registered Developer.

Tickets.com Interview | Kristen Buyner, Director of Ticket Operations, Hickory Crawdads

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Phillies | Always Loyal with Stored Value

PhilliesScript PNG The Philadelphia Phillies in tandem with their concessionaire Aramark have been in the stored value game for over 18 seasons. Working closely with Givex™, a Tickets.com certified solution via the Registered Developer Program, they have taken stored value to a new level.

What is Stored Value?

Stored value is ticket functionality which enables barcoded tickets to have multiple functions, (gate entry, food, beverage, and merchandise redemptions) with the scan of a barcode on a Point of Sale (POS) system.

“The Phillies have been a valued, long-time Givex partner and are using gift cards and Uptix to enhance their fans’ ballpark experiences,” said Debbi Blackburn, Vice President of Business Development at Givex. “Our leading stored-value ticket technology and overall Givex tools provide them with new opportunities to engage with and reward fans for their incredible loyalty,” she added.

Stored value tickets are used every game day at Citizens Bank Park for a slew of programs including, Designated Driver Program, fan appreciation gifts, group outings, club-designated premium areas, customer service issues, and more.

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Medieval Times | Royal Re-Opening with Strong Communication

Tickets.com sat down with Kristen Schascheck, Vice President of Sales at Medieval Times Dinner & Tournament (Medieval Times) to discuss how this unique attraction faced the many challenges re-opening castles across North America.

Medieval Times is North America’s most popular dinner attraction featuring heroic knights on spirited horses displaying astounding athletic feats and thrilling swordplay along with a four-course feast fit for royalty. With ten North American locations (Florida, California, New Jersey, Illinois, Texas, South Carolina, Maryland, Georgia, Arizona, and Ontario, Canada), the pandemic posed a wide range of new regulations and safety protocols. Changes to the Castles included items like seating arrangements, entrance modifications, distancing and cleanliness protocols, personal protective equipment, and adjustments to food and beverage service.

Kristen Schascheck said about the changes her team has gone through, “Our internal motto is ‘be like water.’ We have learned to flow with whatever challenges and changes come our way!”

Tickets.com Interview | Kristen Schascheck, Vice President of Sales at Medieval Times Dinner & Tournament

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Tampa Bay Rays | The Walk Up Game

Going into the 2021 season, the Tampa Bay Rays explored all kinds of new technologies to help them collect more directional data, identify more of their fans, and improve the overall ticketing experience.

Tickets.com sat down with Jimmy Reed, Manager, Strategy & Analytics at the Tampa Bay Rays to discuss the 2021 season and what they learned while welcoming back their fans into the stands.

The Walk-Up Game

A portion of sales for the Rays come from game day ticket purchases at the box office, known as walk-ups. While in the past walk-up sales were done in-person, in 2021, the Rays made modifications to adopt mobile-only ticket sales. On game day, fans looking to purchase tickets were met with QR-code signage which when scanned, took them through the MyProVenue^™ ticket purchase flow and then to ticket delivery within the MLB Ballpark™ app.

“We’ve been mobile-only the whole year, we’ve had the ability for fans to scan a QR code to buy tickets through the MyProVenue^™ purchase flow, but we really wanted to see if we could take it to that next step to make the experience even quicker.”

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Erie County Fair | The Best of Summer with Digital Tickets

Hamburg, NY Tickets.com and Erie County Agricultural Society made history at the 181^st Erie County Fair (Fair) in Western New York in the summer of 2021. For the first time ever, the ‘Best 12 Days of Summer’ admission tickets were sold exclusively online through MyProVenue™, the Tickets.com web application for digital tickets.

Under the cloud of the pandemic, the Fair had a compressed timeline for planning, marketing, and selling tickets to their GUSTO Grandstand events as well as fair admissions. Events and operations were pulled together in just over 80 days once state and county officials provided final approval and guidelines when normally the planning process would be a year in the making. That’s 285 days less, for those of you doing the math.

The 2021 Fair Experience

Though the team knew the Fair would not look the same, it would remain true to the values and traditions that are reminiscent of the annual event. The team was anxious to provide families with the opportunity to create memories in person, get back to tradition, where patrons could immerse themselves in a world of ‘Summertopia’ with the traditional crazy foods, cute animals, top-notch competition, spinning rides, and just plain fun entertainment.

The adjustments started with online-only ticket sales while in previous years patrons could make purchases in retail locations. Ticket inventory was adjusted and re-adjusted for events at the Fair Grandstand, the aisle walkways were widened and vendors were limited to increase social distance, and the Fair also offered free parking to limit contact touchpoints. With staffing shortages, the 2021 Fair was very different.

Get the full story to learn more about this pivotal summer.

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64th Annual DAYTONA 500 Packed House Powered by Tickets.com

Daytona, FL – Racing fans are ready for Daytona! The 64^thAnnual DAYTONA 500 will have a packed house according to Daytona International Speedway President, Frank Kelleher, “The fans have definitely spoken. We’re going to have a packed house for the 64^thAnnual DAYTONA 500, and we are happy to showcase a multitude of other opportunities for fans to be a part of the Great American Race, in addition to all of the other racing action that makes up Speedweeks Presented By AdventHealth.”

This iconic and momentous event is not to be missed. The 64^thAnnual DAYTONA 500 is the race where a victory is life-changing and career-defining. With a host of events during Speedweeks leading up to the DAYTONA 500, the energy, excitement, and power of being on-site live is palpable. Fans are ready to witness the event of a lifetime.

“Tickets.com is proud of its technology partnership with NASCAR and thrilled to see a packed house of fans at the 64^thAnnual DAYTONA 500,” Joe Choti, President and CEO, Tickets.com.

Learn more about this not-to-be-missed event.

NASCAR Speeds Ahead with Ticketing Technology

NASCAR ticketing technology moves at the speed of, you guessed it, NASCAR. Tickets.com sat down with Kari Gritton, Managing Director of Consumer Strategy at NASCAR to discuss the return to live racing with fans, how their strategies have evolved, and the technology that helped them manage the constant changes. “We were days away from the NASCAR Cup Series…

Tickets.com’s Alfred™ to Provide Contactless Ticketing Convenience for Fans at NASCAR’s DAYTONA 500 and DAYTONA Speedweeks Events

COSTA MESA, Calif. (February 8, 2021) – Tickets.com announced today its new Alfred mobile platform will power the access control for the start to NASCAR’s 2021 season with DAYTONA Speedweeks presented by AdventHealth events and the DAYTONA 500 at Daytona International Speedway. To provide a tap-and-go experience that moves fans quickly into the venue, NASCAR…

NASCAR Speeds Ahead with Ticketing Technology

NASCAR ticketing technology moves at the speed of, you guessed it, NASCAR. Tickets.com sat down with Kari Gritton, Managing Director of Consumer Strategy at NASCAR to discuss the return to live racing with fans, how their strategies have evolved, and the technology that helped them manage the constant changes.

“We were days away from the NASCAR Cup Series at Homestead Miami Speedway when all of sports and live entertainment shut down,” said Gritton.

Tickets.com Interview | Kari Gritton, Managing Director of Consumer Strategy at NASCAR

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