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Registered Developer Program: successes from around the world

This month we’d like to highlight our incredible Registered Developer Program members who are based around the globe.

New Image Systems

New Image is a web development shop based in Berlin, Germany. Working with Semperoper in Dresden, they launched a fully integrated ticket sales website in early 2016 using the ProVenue® DirectConnect APIs. All ticket sales occur directly on the client’s own website without redirecting to ProVenueOnline™. Using the New Image solution, patrons can choose from best available or select individual seats, as well as purchase programmes and other items in advance.

Soap Media

Another entry in the website development space, this UK-based development house provides the web sales front-end for the Rheged Centre in Cumbria. Patrons never leave the client’s website. Information about ticketed events is presented side-by-side with food, shopping, and other entertainment options.

Fortress GB

One of our earliest API adopters, Fortress’s platform provides loyalty, access control, and stored value functionality for arenas and stadiums. While based overseas, they began working with & the Washington Nationals in 2011. Since then they’ve expanded to support ProVenue® clients both in the US and UK. In addition to RFID member cards, loyalty programme members can access their profile and barcoded ID via’s Ballpark mobile app.


As the name implies, if you’re into winter sports, you may be familiar with Austrian based SkiData. That said, their products go well beyond just ski resorts, and include car parks, museums and football stadiums (or soccer for those of us state-side). Their first foray into the RDP came just last year, providing integrated loyalty services for the One Buffalo app used by the NHL’s Buffalo Sabres along with other regional sports teams.

For information about these and other Registered Developers please email or reach out to your main contact.

UK T.Cares initiative: the Christian Foundation’s Growing People Project

The UK team took some time away from the office last week to support the Milton Keynes Christian Foundation’s Growing People project as part of the UK T.Cares program.

A worldwide initiative, the T.Cares program sees employees better the communities where we work and live, by supporting local community efforts with raising funds for various charities and providing community service.

The latest organisation supported by the UK team is the Milton Keynes Christian Foundation. Their Growing People project is a horticultural social enterprise, which works with disengaged young people to grow organic seasonal fresh fruit, veg, salad and flowers for the local community at their Urb Farm based in Wolverton.

Natalie Jones, internal sales manager at, was part of the committee that organised the day. She said: “Initiatives like Urb Farm really do make a difference to our local community and we were only too happy to dedicate our time to support the project.

“A few members of our team have previously attended open days at the farm and experienced the fantastic work that the Milton Keynes Christian Foundation does to support those in need, so it was a great fit for our T.Cares program.”

The team spent the afternoon of Friday 22nd September helping out at the farm, gardening, tidying, and providing general maintenance work to support the staff who run the project.

Lisa Hodgson, learning tree / special educational needs coordinator at Urb Farm said: “I just wanted to say a huge thank you for all the work that the lovely team at carried out at the farm. Those were all jobs that have been on our ‘to do list’ all season but we just haven’t had the time, so everyone involved has made a big difference! We hope the team enjoyed it and that no one was too stiff and achy the next day!”

For more information about the Milton Keynes Christian Foundation and their work, visit

To learn more about T.Cares and to make suggestions for communities and projects to be considered as part of the program, visit welcomes new UK signings to ProVenue

It’s been a busy few months for UK with a number of clients going live with ProVenue®.

As’s most advanced system, ProVenue® is a fully customisable ticketing solution that not only provides industry-leading technology, but also enables venues to capture, retrieve and own their customer data. Click here to find out more.

The latest venues to introduce the system include Wigan Little Theatre, Watersmeet in Rickmansworth and Chipping Norton Theatre, all existing clients who have migrated across from ProVeneDatabox™.

These latest signings are in addition to the Harlequin Theatre and the Roald Dahl Museum and Story Centre, both of whom moved onto ProVenue® in May and have already seen online ticket sales and bookings boosted by the introduction of the new system.

Trinity Arts Centre in Gainsborough, Lincolnshire, is another longstanding UK client that recently launched ProVenue®. The popular theatre, which hosts live music, productions, stand-up comedy and cinema, has been a customer for over 15 years and migrated across from ProVenueDatabox™ as part of its strategy to drive online ticket sales.

“We’d been using ProVenueDatabox™ for many years but as our customers’ buying behaviours have changed, so have our technology requirements, so the move to ProVenue® was a natural migration for us,” said Lisa Weller, Centre Manager at Trinity Arts Centre.

As part of the system upgrade, Trinity Arts Centre also introduced MyProVenue™,’s next-generation web application, to optimise patrons’ mobile ticketing experience. The new interface streamlines everything, from buying tickets to managing account preferences, within a responsive framework for mobile and tablet.

And since the introduction of MyProVenue™, Trinity Arts Centre has reported a significant increase in online sales, as Lisa confirmed: “We’ve experienced almost three times the number of online bookings over the last couple of months, which is fantastic and exactly what we wanted to achieve with the migration across to the new system.

“This has meant not only an increase in revenue for the Centre, but a much more efficient process for our Box Office team, who have been very well supported by throughout, ensuring minimal disruption for both our staff and our customers.”

For more information about ProVenue® and to discuss how the system can benefit your venue, contact the team at or on +44 (0) 1908 232 404.

Richard Baldwin completes Land’s End to John O’Groats cycle challenge’s Richard Baldwin has completed the notorious Land’s End to John O’Groats cycle challenge, cycling an average of 96 miles a day for ten consecutive days!

Arriving at the finish line on Saturday 2nd September, Richard –’s Manager, Product Management EMEA – made the journey back home to Milton Keynes the following day and even cycled to the office on Monday – quite the effort!

The route covered many picturesque locations including Dartmoor, the Wye Valley and the Lake District. Day Eight presented the most challenging ride, up and over the Cairngorm Mountains in Scotland with an elevation of 2420m (7939ft) – what Richard wasn’t told was that the second summit, the Lecht, was in the top ten toughest cycle climbs in Britain! Luckily the weather was forgiving though, with only one hour of rain for the duration of the trip.

Richard took on the feat after recently turning 50 and wanting to experience the ‘ultimate physical challenge’, he took the opportunity to also raise money for the mental health charity MIND. The trip itself was completely self-funded, with all donations that Richard received going directly to the charity to fund their support services for people with mental health issues.

After finishing the challenge, Richard said, “I will probably never push myself to this extent again, but I am delighted to have completed the trip and raise money for a fantastic charity that has helped my family in the past. I’ve also created some lasting memories and had fantastic support along the way. To everyone that has donated, I just want to say a massive thank you!”

At the time of writing, Richard’s Just Giving page had raised an amazing £1,359.43, 34% over his original target of £1000. The page is still live and taking donations so if you would like to contribute, please click here.

We would like to say a big congratulations and well done to Richard from everyone at on a phenomenal achievement!


International case study: INTRUST Bank Arena

The INTRUST Bank Arena is a multi-purpose facility and second largest indoor Arena in the state of Kansas. Featuring 22 suites, 40 loge boxes and more than 300 premium seats, the venue has a capacity of more than 15,000. The venue hosts 100+ events every year. Additionally, the Arena serves as the home venue for the Champions Hockey League’s Wichita Thunder and Champions Indoor Football’s Wichita Force.

What makes INTRUST Bank Arena unique is its full service in-house ticketing system, Select-A-Seat. In addition to the Arena, the system manages ticketing for a number of local venues, including the 1,200 seat Orpheum Theatre, Scottish Rite Temple, Wichita Grand Opera, and the U.S. Baseball Park. The system also manages a variety of large events, such as the Miss Kansas Pageant and the National Baseball Congress Tournament.

The ease-of-use, flexibility, and functionality of ProVenue® are key features in managing the variety of events held at INTRUST Bank Arena and other venues using Select-A-Seat. As Matt Hackler, Ticketing Client Representative for Select-A-Seat at INTRUST Bank Arena, explains: “Before migrating across to ProVenue®, we reviewed options from other ticketing providers and felt that the® system was not only best suited to our current requirements, but would be able to meet the ever-changing requirements of our clients.”

The technology provided by® has also underpinned the Arena’s Digital Initiative: “Our ticketing system has allowed us to make a number of significant steps forward in our digital strategy,” confirms Hackler.

“The white-label solution that® provides has not only enabled us to implement the technology as part of our Select-A-Seat in-house system brand, but its open architecture means that we can integrate it with other systems, including TixTrack – which provides automated historical reporting. This has been a great source of information for not only us, but our promoters, too.”

Hackler recalls one particular event where the partnership with® delivered: “In 2015, we welcomed Garth Brooks to INTRUST Bank Arena and we needed to ensure we could sell a high volume of tickets and quickly.

“We started working on this with® almost a year in advance of the on-sale date and together we created a plan that managed every detail; from the flow of information and messaging to how we would deal with the amount of orders we anticipated to take via phone – the® team even stepped in to support us with this. Our extensive planning and partnership with® meant that we were able to sell more than 65,000 tickets in one hour and successfully execute the ticketing for six sold-out shows – the promoter even referenced how good the sales conversion rate was!”

Four years running for’s Andy Buckland in the Coupe Aéronautique Gordon Bennett

Service Delivery Director Andy Buckland recently represented Great Britain at the 61st Coupe Aéronautique Gordon Bennett (The Gordon Bennett Gas Balloon Race).  Often referred to as ‘the Olympics of ballooning’, the Gordon Bennett Gas Balloon Race was initiated by adventurer and newspaper tycoon James Gordon Bennett Jr. in 1906.

The objective of the race is simple – fly the furthest straight-line distance from the launch site without landing. This year’s start point was in the Swiss town of Epagny, where 22 teams representing 13 countries set off on the evening of Friday 8th September. The teams then had until Monday morning to travel as far as possible.

Andy took on the role of Crew Chief for his fourth year with the GBR-01 team, the only British team taking part in the 2017 race. They set off from Epagny at 19:30 CEST on the Friday and maintained flight for an impressive 37 hours and 41 minutes before landing in Burztynowo, Poland at 09:11 on Sunday. Their flight path saw them fly north east out of Switzerland and into southern Germany, before heading north through Czechia and into Poland. Their final distance of 1139.29 km put them in a record best equalling ninth place overall.

Andy said afterwards, “Representing your country in any competition is a proud moment and is guaranteed to bring out the patriot in all of us. I think we can be proud of our performance as a team and use this experience to help with going even further next time around.”

The winning team was from France who made it all the way to Võru, Estonia to be crowned new World Champions.

Everyone at would like to congratulate Andy and the rest of the GB team on their impressive performance!

For more information on The Coupe Aéronautique Gordon Bennett (The Gordon Bennett Gas Balloon Race) please click here.

UK office news – May 2017

Here’s the latest news from the UK office…

  • Andy Buckland,’s Service Delivery Director, was part of an impressive world record attempt last month, as he joined a team crossing the English Channel in hot air balloons. The cohort of 85 balloons flew from Dover to Calais early on the morning of Friday 7th April, in an attempt to beat the current world record for the largest group of air balloons to cross the Channel, which stands at 49. Less than three hours later, all 85 hot air balloons landed safely in Northern France, unofficially setting a new world record – and getting a fantastic view of the busiest shipping lane in the world! Andy will be taking to the skies again later this year as part of the GBR-1 team competing in the annual Gordon Bennett Gas Balloon event in Switzerland.
  • In March the UK office jumped at the chance to showcase their best baking skills with a charity bake sale in aid of Comic Relief. A number of the team baked cakes, biscuits and treats to sell to colleagues – they even visited neighbouring offices where staff were only too happy to put their hand in their pocket and donate to the very worthy cause. The team raised £112.00 in total.
  • Simon Hicken joined the UK team this month and will be working in our Milton Keynes office as Client Service and Support Representative reporting to Gerard Pryce. Simon brings several years of customer service and support experience with him to assist in supporting our ProVenueDatabox™ and ProVenue® clients throughout the EMEA region.

Introducing the Registered Developer Program

Integrating ProVenue with innovative industry-wide solutions – even if we didn’t build them!

If you’ve been a client for a while, you’re probably familiar with our different acronyms, ‘TDC’ for, or ‘PV’ for ProVenue for example. Well here’s a new one for you – RDP.

Short for the Registered Developer Program, it’s something that you may have read or heard, but one that you’re probably less familiar with. And this is something we’re working hard to change.

At, we’re industry-leading in what we do but we don’t pretend to be experts at everything. That’s where the RDP comes in. The Program allows you to tap into the knowledge, expertise and experience of innovative solutions industry-wide, making your venue’s digital capabilities virtually limitless.

How the RDP works
The RDP provides access to a variety of data services that allow our clients or third party solution providers to integrate with the ProVenue platform. Tapping into these data services allows your in-house or affiliated developers to create solutions not otherwise available from access control, CRM, dynamic pricing, group ticketing, display boards – the possibilities are endless.

Using our APIs, data feeds, replication, and other services allows Registered Developers to sell tickets, engage with patrons, and provide new insights. As an integrated application, actions taken outside of the system appear as if they occurred directly within ProVenue. Through ProVenue permissions, you retain control over the features and inventory available to the application.

Meeting our standards
We care about the integrity of our clients and our platform, which is why Registered Developer technologies are thoroughly tested by our team before they are given the ProVenue Certified Solution badge. The Certified Solution badge guarantees that the technology seamlessly integrates into the ProVenue platform and only those that meet our standards are granted this designation.

Find out more
For a list of current program members and Certified Solutions, or to learn more about developing your own solutions, please contact the team at partners with Caymax Sports to deliver inaugural Cayman Islands Classic is proud to announce a new partnership with Caymax Sports Ltd., which will see all ticketing for the inaugural Cayman Islands Classic managed via the ProVenue® platform.

Taking place in November 2017 and founded in conjunction with Global Sports Management, the Cayman Islands Classic is a new preseason basketball tournament which will welcome eight top-flight teams from across the US as part of the NCAA Division I preseason tournament schedule.

The three-day competition will be held at the John Gray Gymnasium, a new multi-sport 2,000-seat facility, and will aim to mirror the success of similar tournaments including Hawaii’s Maui Invitational and the Bahamas’ Battle 4 Atlantis. 

The event is also backed by the Cayman Islands government as part of its strategy to attract more visitors to the island, and forms part of its longer-term plans to host a growing number of multi-sport international events throughout the year.

Using ProVenue®, spectators will be able to purchase tickets online and use the MyTickets™ account management platform to manage all aspects of their bookings. 

This will include ticket forwarding and exchange, online voucher redemption and access to targeted promotions and offers.

Through MyTickets™, patrons will also have access to Consign-Back™, the resale platform which allows patrons to re-sell unused tickets through primary sales channels.

Designed to help combat the challenges surrounding the secondary ticketing market, Consign-Back™manages all sales through ProVenue® and offers a secure and trustworthy platform for both sellers and buyers. 

The advanced functionality and patron-centric design of ProVenue® – with reference to its mobile-first approach – were also cited as primary reasons for Caymax Sports’ decision to partner with and ProVenue®.

As part of the support provided to Caymax Sports, will also fulfil all orders with custom-design ticket stock.

“We are excited about our partnership with,” said Caymax Sports CEO Joe Wright.

 “The Cayman Islands Classic will be a world class event and we wanted to make sure that the fans and supporters would have an equally awesome experience with regards to obtaining and managing their tickets.” 

The Naples Players extends partnership with ProVenue® migration

Nationally recognised US community theatre The Naples Players (TNP) has extended its partnership with technology solutions provider

The new agreement sees the popular Florida venue migrate from its existing system, ProVenueMax, to ProVenue® –’s most advanced platform that provides clients with a 360˚ view of their patrons’ buying habits and preferences.

Founded in 1953, The Naples Players has become one of Southwest Florida’s most popular theatres and hosts more than 220 performances every year. The venue comprises two theatres: the main stage Blackburn Hall and Tobye Studio, a more flexible space that has supported the growth of a wider breadth of show content over recent years.

Alongside its busy performance schedule, The Naples Players also runs a youth theatre education programme, ‘KidzAct’. What started as a summer program, KidzAct now runs all year round, providing local children and young adults with the opportunity to develop their skills in acting, theatre production and leadership. 

Part of the decision to move to ProVenue® was to support the theatre’s fundraising initiatives. With ticket sales covering just over half of TNP’s annual expenses, donations remain a vital source of revenue for the theatre and allow TNP to continue to deliver professional-standard productions at competitive prices for visitors. 

ProVenue® permits donations to be made online via the organisation’s website, where visitors can also purchase tickets and merchandise. 

The flexible nature of ProVenue® will also allow The Naples Players to engage better with visitors via mobile devices – another reason cited for the system migration and an ever-increasing trend in ticketing. 

Patrons of the theatre will also benefit from the introduction of MyTickets™, an account management platform that allows ticket forwarding and exchange, ticket resale via Consign-Back™, online voucher redemption and targeted promotions. MyTickets is supported by the extensive data capture and analysis features of ProVenue®.

“We are thrilled to be able to offer our patrons world-class ticketing solutions”, said TNP’s Artistic Director Byce Alexander, “enabling our box office to be more efficient, but also allowing our audiences to engage in the theatre in easier and more customisable ways.”

For more information about The Naples Players, visit

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