Roald Dahl Museum & Story Centre moves onto ProVenue®

The award-winning Roald Dahl Museum & Story Centre has become one of the latest UK venues to migrate across to Tickets.com’s ProVenue® platform.

Located in the village of Great Missenden, Buckinghamshire, where Roald Dahl lived and wrote for 36 years, the museum has been a Tickets.com customer since 2005 and welcomes approximately 70,000 visitors every year.

Popular with school groups, the museum houses original manuscripts, documents and ‘ideas books’ that detail characters and storylines from some of the author’s most popular stories. It also hosts children’s workshops and events, designed to enhance creativity and writing skills.

It was the growing popularity of the workshops that supported the museum’s decision to move from ProVenueDatabox to ProVenue®. The new system will support the venue’s aim of increasing the number of bookings made online; the museum is also preparing to introduce paperless ticketing, a feature which is also facilitated by ProVenue®.

The impending UK roll-out of MyProVenue®, the platform’s next-generation web application designed to optimise the user’s desktop, tablet and mobile experience, was also cited as a reason for the migration across to the new system.

In addition to online bookings, the museum welcomes a significant number of walk-ups and anonymous sales, where the level of information required from those visitors differs from advanced bookings – the flexibility of the ProVenue® platform has made this process more efficient for both visitors and the museum’s staff.

Since going live with ProVenue®, the museum has already experienced a change in purchasing behaviours, as Anita Richardson, Retail and Visitor Experience Manager, explains: “Our ticketing processes differ to that of a sports venue or theatre, but the flexibility and functionality of ProVenue® meant that the system could easily be adapted to deliver to our requirements.

“In the few months since ProVenue® went live, we have already seen an increase in online bookings which is a very promising sign. Our staff are also finding the system easy to use and the transition from ProVenueDatabox to ProVenue® has been seamless, with the Tickets.com team providing fantastic support throughout.”

For more information about the Roald Dahl Museum & Story Centre, visit http://www.roalddahl.com/museum

The Harlequin Theatre welcomes ProVenue® migration to boost online sales

Longstanding Tickets.com UK client, the Harlequin Theatre, has recently introduced ProVenue® to manage all ticketing requirements at the Surrey venue.

Previously on ProVenueMax™, the Harlequin Theatre will use the new platform to support its digital strategy as Ian Orrick, Front of House Manager, explains: “One of our aims at the Harlequin is to drive more sales through our website and the move across to ProVenue® is central to this.

“Its responsive design makes it easy to view and use on tablet and mobile, and the extended interactive seat selection options will give patrons more choice and flexibility when booking online. As a web-based system, ProVenue® will also permit access for all our staff – something that has previously been limited to certain computers – which will be of huge benefit to the box office team.”

As Tickets.com’s most advanced platform, ProVenue® has been developed with both venues and patrons in mind. The system’s extensive data capture and reporting tools enable venues to design and implement targeted marketing campaigns – another reason why the Harlequin Theatre made the switch to the new system.

In addition, ProVenue® will also enable the theatre to implement patron-centric offers, upsells and retail packages online, as well as support the venue’s longer term aim of moving across to paperless ticketing.

As one of Tickets.com’s longest-serving customers, the relationship with the Harlequin Theatre dates back more than 20 years and remains one of the reasons why the venue continues to work with Tickets.com: “The team are fantastic – extremely helpful, supportive and nothing is ever too much trouble,” adds Ian.

“The sales team understand our requirements and challenges and they’re great in advising solutions that really deliver what we need. The support team too are always on-hand to assist and have been excellent throughout the system migration.”

For more information about the Harlequin Theatre, visit http://www.harlequintheatre.co.uk/.

Printer maintenance with TLS-Boca Systems and Tickets.com

Tickets.com has teamed up with TLS-Boca Systems to offer a new printer maintenance service, so you can be safe in the knowledge that your venue’s ticketing won’t be impacted by failing hardware.

The annual contract includes:

  • Preventative maintenance with one on-site visit per year
  • Telephone support (09:00 – 17:30 Monday – Friday*)
  • Technician call-out including cost of labour and travel
  • Replacement of spare parts** or printer if required
  • Updates to firmware and fonts
  • Shipping and handling costs

Please note that the service contract does not include replacement print heads.

Service contract pricing
12 months – £150+VAT per printer
12 months – £200+VAT per dual path printer

Please note that prices in Ireland may vary. Please contact the Tickets.com sales team using the details below to find out more.

Sign up now
For more information, contact the Tickets.com team today.

E: uksales@tickets.com
T: +44 (0) 1908 232404

*Excludes public/Bank Holidays
**Excludes print head, cutter and logic board

 

Tickets.com & Semperoper shortlisted for Ticketing Technology Awards 2017

The team at Tickets.com is excited to announce that the recent roll-out of ProVenue at Semperoper has been shortlisted for the Moving On Up Award at the Ticketing Technology Awards 2017.

The category acknowledges the best in recent migration, upgrade or implementation projects and seeks to find a winning entry that demonstrates a boost in revenue and retention aligned with the introduction of the new platform.

In the case of Semperoper, a Tickets.com client for more than 25 years, the globally-renowned opera house migrated across to ProVenue® in 2016, becoming the first venue in Germany to do so.

 Since introducing the new platform, Semperoper has benefitted from an increase in online sales across many of its events; at any one time the venue can be selling tickets for up to 300 events at its main venue and 200 events at sister venues.

The advanced functionality of ProVenue® has also facilitated a range of upsells, including guided tours, event programmes and food and beverage options; this, coupled with the growth in online ticket sales has seen the venue’s online revenue increase by approximately 30% in the first three months of utilising ProVenue® (August – October 2016) compared to the same period last year.

Commenting on the announcement, Derek Palmer, managing director & executive VP, international “We are delighted to be shortlisted for the Moving On Up Award at this year’s Ticketing Technology Awards; Semperoper is a fantastic venue and very progressive as an organisation; we are proud to continue our longstanding relationship with them.

“Over time, its ticketing requirements have developed and we’ve worked closely with the project team to ensure that ProVenue® not only meets these requirements, but offers advanced levels of functionality and flexibility to allow the system to evolve in line with the venue’s projected growth.”

Tickets.com will be up against entries from Regiondo Pro, Ingresso, TiXX Sports and Skiddle, who have also been shortlisted for projects from across Europe.

“As Europe’s leading gathering of entertainment ticketing professionals, each year Ticketing Technology Forum brings together the very best of the industry to showcase what’s new, explore the challenges we face and debate the future trends,” says Ian Nuttall, Founder, Ticketing Technology Forum.

“Alongside the conference and workshops, this year we will also celebrate and recognise those people and organisations which are really changing the way we service the ticketing needs of our customers.

“The public nominated and after careful consideration, the judges have delivered a comprehensive shortlist of worthy finalists for Ticketing Technology Awards 2017 – which Tickets.com and Semperoper have been selected for.”

The Ticketing Technology Awards recognise leadership, innovation and achievement in the application of technology in ticketing across sports, performing arts, music, cinema, live entertainment and visitor attractions. The Awards aim to increase the standards and best practice of ticketing, drive awareness and adoption of future ticketing technology, and improve the customer experience for ticket-buyers across all sectors.

Click here for more information about the Ticketing Technology Awards and follow @tickettechforum on Twitter for live updates.

Making a difference through T.Cares

You never know how big of an impact a small act of kindness can create.

A “let’s dream big!” kind of idea, born in a small conference room, has evolved into a multi-organisational effort that has taken off like wildfire. In 2016, Tickets.com launched its T.Cares programme and immediately got to work investing in local communities while striving to become a model of possibility.

Across the global offices, employees have taken part in the T.Cares programme. The UK team raised money for Cancer Research by cycling from London to Amsterdam; the Australian team participated in events hosted by the Disabled Surfers Association of Australia; tickets were auctioned for a sporting event that benefited a local school in the US, and much more.

A major initiative of T.Cares is providing individuals and families who are facing difficult challenges in life the opportunity to get VIP treatment and exclusive behind-the-scenes access to live entertainment and sporting events. Tickets.com’s relationship with Major League Baseball and various entertainment venues has facilitated once-in-a-lifetime experiences that go beyond a ticket to an event.

Whether an entire Tickets.com office participates in a community project, or an individual employee dedicates their time to volunteer, the Tickets.com family are encouraged to get out there and make a difference!

We are proud of what we have accomplished in 2016, but we know we have only scratched the surface on the impact we can make.

If you are interested in taking part in the T.Cares programme, please email marketing@tickets.com.

 

Tickets.com confirmed as official ticketing provider to new Superleague netball franchise, the Sirens

Tickets.com, the industry leading provider of global ticketing and marketing solutions, has signed a new agreement as the official ticketing partner of the Sirens, a new netball franchise recently confirmed as one of ten set to compete in the upcoming new look 2017 Vitality Netball Superleague.

The new national Franchise will play its home games at the award-winning Emirates Arena, Glasgow, which previously hosted the World Youth Netball Championships in 2013. Capitalising on the success of the 2014 Commonwealth Games in Glasgow, the sport is currently one of the fastest-growing in Scotland, and the Sirens are now set to build on the record attendances and ticket sales achieved during last season’s Superleague.

The Franchise, backed by Netball Scotland and delivered in partnership with the University of the West of Scotland, will use ProVenue®, Tickets.com’s most advanced ticketing platform, to manage all of its ticketing requirements. The decision was made to implement the new system not only because of its ease of use, but the functionality and innovative features that ProVenue® offers in support of the Siren’s launch and its future growth plans.

Fans will also benefit from Tickets@Home, a feature which will allow customers to print their own tickets via all sales channels. The system was also integrated in just four weeks; a short turnaround time and another reason why the Sirens opted to partner with Tickets.com.

Commenting on today’s announcement, Karen McElveen, Sirens’ Franchise Director, said: “It was really important to us that we had a ticketing provider that could not only meet our current requirements, but that also has the flexibility to evolve and grow with our Club. We feel that Tickets.com and ProVenue® can do that.

We’ve been really impressed by how quickly the system has been implemented and the support team have been fantastic in working with us to ensure everything is ready in time for ticket sales to go live.”

Derek Palmer, Managing Director and Executive VP, International, at Tickets.com, said: “We’re excited to partner with the Sirens and to showcase our work in another sport – and one that is rapidly growing in popularity and exposure.

Netball Scotland has ambitious plans and the launch of the Sirens is a key milestone in its long-term strategy to drive the growth and development of netball; this is something that we’re very excited to be a part of and, through ProVenue®, we’re confident that the system will support these plans and provide further commercial opportunities for them.”

The Sirens is the latest addition to a growing number of Scottish sports teams working with Tickets.com; these include Scottish Premiership Football sides Aberdeen, Ross County and Dundee, alongside Championship side Dundee United. As part of its league-wide role as the official ticketing agent for the British Basketball League (BBL), Tickets.com also manages the ticketing for top flight side Glasgow Rocks who are also based in the Emirates Arena.

For more information about the Sirens, visit www.sirensnetball.com.
For more information about Tickets.com, visit uk.tickets.com/provenue.

 

Looking back at 2016…

2016 has been a big year for Tickets.com. Our landmark system ProVenue® is now in use at more than 100 venues and attractions globally and over the last 12 months, we’ve managed the roll-out of ProVenue® to a number of UK-based sports and arts customers.

Our new website, https://tickets.com/provenue, also went live. Visitors to the new site can find out detailed information about the ProVenue® product line, its features and benefits, as well as new initiatives including the Registered Developer Program.

We have also welcomed partnerships with two new sports, with our US team supporting the ticketing for the inaugural ‘Cricket All-Star Series’ at New York Mets’ Citi Field stadium, whilst back here in the UK we recently announced a new agreement with new Scottish Vitality Superleague netball franchise the Sirens.

Meanwhile, our T.Cares programme continues to make a difference to communities worldwide, thanks to a series of initiatives supported by our global teams.

We’ve also been privileged to be a part of some of our clients’ celebrations, too!

Here are just some of our highlights from 2016:

International ProVenue® roll-out extends to the Continent
Tickets.com welcomed three European customers onto ProVenue® earlier this year, as Semperoper (Germany), Info Cultuur and HETPALEIS (Belgium) introduced the new system.

A globally-renowned opera house, Semperoper has been a Tickets.com client since 1993. Click here to read more.

Info Cultuur is one of Antwerp’s busiest ticket outlets and HETPALEIS is one of the country’s most popular youth theatres. Click here to read more.

Tickets.com continues partnership with local Football League One side MK Dons
Having provided the ticketing system for local side MK Dons since 2004, Tickets.com has also been involved as a matchday sponsor at fixtures throughout the season.

Members of the Tickets.com team are only too happy to make the short journey to Stadium MK to cheer on their local side, and often join the clubs’ captains, mascots and match officials for a photo on the pitch before kick off.

UK customers introduce ProVenue®
The Venue MK, Lord Mayor’s Show and Rheged Discovery Centre are just three of our UK customers who have implemented ProVenue® in 2016. Click here to read more.

25th anniversary celebrations at Pavilion Theatre Rhyl
The Pavilion Theatre in Rhyl celebrated its 25th anniversary in September and Tickets.com has been by their side since the very start.

To mark the occasion, a framed anniversary poster was signed by Tickets.com staff and presented to Val and the team at Pavilion Theatre Rhyl. In that time, the theatre has progressed from using the original DOS system Pass1 to using Tickets.com’s ProVenue® suite of products to manage all ticketing requirements. Click here to read more.

Yeovil Town FC becomes first English club to launch ProVenue®
Football League Two side Yeovil Town FC became the first English club to launch ProVenue® this summer, ahead of the 2016/17 season.

A Tickets.com client since 2012, Yeovil Town FC migrated across to ProVenue® in line with the club’s strategy of boosting online ticket sales and fan experience. Click here to read more.

T.Cares programme continues to make a difference
Our global community initiative, T.Cares, was launched earlier this year and has already provided support to local charity and community efforts around the world. From bike rides to fun runs, VIP spectator packages and ticket auctions, the Tickets.com team have been only too happy to get involved! Click here to read more.

Find out more about ProVenue®…
ProVenue® is the latest and most advanced platform from Tickets.com, providing users with a fully integrated and customisable ticketing solution.

To find out how your venue can benefit from ProVenue®, visit the website or contact the team at uksales@tickets.com.

 

Double celebration for Pavilion Theatre Rhyl as Tickets.com celebrates 25-year partnership

The Pavilion Theatre in Rhyl celebrated its 25th anniversary this month, with a special Gala Concert. Over the last quarter of a century an eclectic mix of artists and performers have appeared at the seaside venue, with Tickets.com by their side since the very start.

As the third Pavilion in Rhyl with a longstanding history that dates back to 1891, the current Pavilion Theatre has employed three of its ticketing staff since its opening in 1991 – operations manager and deputy manager Val Simmons, box office supervisor Tina Evans and box office assistant Donna Battisa.

To celebrate the 25-year anniversary, a special poster was presented to the three staff members by Tickets.com and was signed by all the team currently working at Tickets.com. In that time, the theatre has progressed from using the original DOS system Pass1 to using Tickets.com’s ProVenue suite of products to manage all ticketing requirements.

In recognition of the theatre’s development and strategy to constantly evolve and innovate its business processes, the Pavilion also uses customised web page solution ProVenueOnline® to facilitate 24/7 online sales and ProVenueConnect™, Tickets.com’s all-in-one email marketing software that provides customers with the essential features needed to create, send, track and profit from email marketing.

Operations manager Val Simmons has worked closely with Tickets.com since starting at the Pavilion. Speaking on the partnership, Val said: “Since we first engaged Tickets.com in 1991, we have not only seen our systems and processes advance greatly but also our relationship with the staff there.”

“The support desk is always on hand to resolve any queries that we might have and the onsite training provided is excellent. We’ve really enjoyed working so closely with the Tickets.com team over the last 25 years and look forward to many more!”

On Sunday 18 September, Rhyl Pavilion celebrated its 25th anniversary with a special Gala Concert, which featured an all Welsh cast. Former X-Factor runner-up Rhydian led the performance, alongside popular local actress Rebecca Trehearn and Holywell boys Richard and Adam Johnson, who were operatic finalists on Britain’s Got Talent.

The Pavilion is renowned for its variety of productions and events, making the flexibility of its ticketing system an important feature for Val and her team: “We need to be able to determine how and when we sell tickets and thanks to Tickets.com, we are able to manage the sales process ourselves very easily and efficiently.”

Derek Palmer, Tickets.com’s managing director and executive vice president, international, said: “On behalf of all the team at Tickets.com I wanted to say a huge congratulations to Val and her colleagues at Pavilion Theatre Rhyl for achieving this fantastic milestone. Pavilion Theatre Rhyl have been long term clients of Tickets.com and the relationship is one of true partnership.

“I am delighted that we can continue to offer the products, technology and service to support their determination to innovate and succeed and I am sure there will be many more amazing shows and milestones achieved in future years.”

The 1031 seated Pavilion Theatre attracts visitors from North Wales, the Cheshire border region and beyond and hosts a wide variety of shows including West End musicals, orchestral concerts, ballet and contemporary dance, stand-up comedy and community theatre.

For more information on the Pavilion Theatre, Rhyl, visit www.rhylpavilion.co.uk.

If your venue is celebrating a milestone anniversary then we want to hear from you! Get in touch with the Tickets.com team atuksales@tickets.com.

Tickets.com supports fourth bi-annual Milton Keynes International Festival

Tickets.com is working with longstanding client the Stables to provide a complete ticketing solution for next month’s Milton Keynes International Festival.

IF:2016 is the fourth edition of the bi-annual festival; run by the Stables, the International Festival is a mixed arts event held at different venues in and around Milton Keynes. In 2014, over 25,000 tickets were sold, bringing together 267 professional artists and acts across the ten days.

Tickets.com has worked with the Stables for more than 15 years and has provided ticketing for the festival since it began in 2010; this includes the provision of additional hardware and support from the Tickets.com service desk to ensure the smooth running of the multi-venue festival, which requires remote access to the ticketing system.

“The Tickets.com technical team play a vital role in the setup of our Festival box offices, which begins two months out from the event,” explains Sharona Voigtlander-Ford, box office promotions manager at the Stables.

“With such a busy programme scheduled across multiple venues, its essential that we have a ticketing provider who not only ensures that each event is set up correctly and that our staff have the necessary equipment in place to manage the ticketing, but who are also on-hand throughout the ten days to support with any changes or further requests. Knowing that the Tickets.com team are able to do this – and often at short notice – is fantastic and a real asset to ensuring the successful delivery of the Festival.”

Nick Kinsella, technical account manager at Tickets.com, said: “Having worked with the Stables for many years, we’ve got a great relationship with the team and an in-depth understanding of their ticketing requirements. The International Festival is a busy event and one that we look forward to being a part of; many of our staff live locally and take the time to attend some of the events, so it’s great to be able to show our support in this way too.”

This year’s festival will feature both indoor and outdoor performances including stand-up comedy, live music, family activities, free events and pop-ups; focused on encouraging more people to discover different art forms and help boost tourism in the area.

Visit www.ifmiltonkeynes.org for more information.

The Tickets.com team get colourful for charity!

Members of the Tickets.com support team took on the Colour Obstacle Rush charity run in Milton Keynes earlier this month.

The event, which was first launched in 2014, is a 5km obstacle course which features a series of inflatable slides and walkways combined with colouring stations to create a fun-run like no other.

The run took place at Willen Lake in Milton Keynes, with Gerard Pryce, Charlie Campbell-Lendrum, Naomi Harris, Faye Pointon, Jenny Jones and Melody Williams making up the ‘TDC Tumblers’. The team have so far raised £233 for the homeless charity Crisis. If you would like to donate to their cause, please visit www.justgiving.com/TDCTumblers.

Other members of the Tickets.com team are currently preparing for a charity cycle from London to Amsterdam. Named the TDC Flyers, the team will be riding between 1 – 5 September and raising money for Cancer Research.

Covering a total of 289 miles, the team will begin their journey in London, then travel through Calais, Bruges and Rotterdam before ending in Amsterdam. If you would like to show your support to the TDC Flyers, please visitwww.justgiving.com/fundraising/tdcflyers2.

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