ProVenue^®

Tickets.com is proud to announce the 3.7 release of ProVenue, a major release containing many exciting new features! Here are some of the highlights of the release:

• Event Ticket Quotas – A per patron account ticket quota value can now be defined at the event level and enforced through all sales channels including via our DirectConnect APIs. Fine-grained control can be used to determine which seats are controlled by the quota value.

• Lock Patron Account – It is now possible to lock a patron account that effectively freezes different actions for the account until some resolution or customer service issue is resolved.

• Improved Multi-Organizational Support – Support has been added for self-service setup and administration in two key areas:
  • Service Charges
  • Print Formats
• DirectConnect APIs – The release includes numerous enhancements to the Patron API as well as a new Bulk Price Update API

Many other smaller enhancements contained in the release are focused on MyProVenue self-service setup. For example, venue maps and static images used in MyProVenue are now not only defined in ProVenue, they are automatically transferred to the online servers requiring no manual intervention.

ProVenue/ProVenueOnline^®

The release of ProVenueOnline 62.2 delivers a number of major renewal enhancements are now available including:

• Auto-Renewals – Payment plans in ProVenue can now be configured to trigger an auto-renewal feature; when patrons select the payment plan they are presented with special terms. For a follow-up season, the rollover process in ProVenue will automatically create an order with future scheduled payments using the patron’s default credit card in their digital wallet.

• Renewal Delivery Options – During the renewal process, a patron can now select a delivery method based on setup rules created in ProVenue. A full season renewal, for example, might offer a digital delivery, while a partial season package might only offer mail as an option.

MyProVenue™

A new release of MyProVenue, our responsive, mobile-friendly ticket purchase and management experience includes a number of enhancements and performance improvements. The addition of Data Protection capabilities (the ability for patrons to opt-in or out of marketing opportunities) is entirely self-service, driven from ProVenue setup.

Our engineering team constantly looks for an edge employing the latest technologies. With the latest release of MyProVenue, we have significantly improved the page rendering time across the application.

We are aggressively launching MyProVenue for more and more clients. If you are interested in learning more about how your organization can benefit from MyProVenue, please contact sales@tickets.com.

Other Notable Product Updates

• Product Design – As highlighted in this year’s ProVenue Exchange in Scottsdale, Arizona, we are working with many of our clients to focus on design, the creation of compelling User Experiences through content and User Interface Design. One key area has been the work we have done with clients to design new Navigation Maps. We are now offering our design services on a consulting basis and will be launching a Product Design Gallery to showcase some of our newest designs. Clients interested in our services will now be able to browse the gallery for ideas. If you are interested in utilizing our design services, please contact marketing@tickets.com.

• Utilities and Tools – We are building new utilities intended for client use and new tools that will initially be used by internal Tickets.com personnel to improve our operational efficiencies and assist in streamlining your business processes.
  • Patron Merge Utility – After completing a beta period and when launched for general use, this utility can act on a file that identifies pairs of duplicate patron accounts, merging a “source” patron into a consolidated “target account.”
  • Load Import Staging Table Utility – A new utility will enable clients to load the import staging tables which can then be used to initiate an Import Run to bulk create new sales.
  • Patron Load Tool – Initially for use by Tickets.com employees, this tool allows for the bulk import of patrons.

We have been very busy over the past few months renewing client contracts and upgrading some of our partners to our latest and greatest features.

The University of Vermont is migrating from ProVenueMax to ProVenue for their Athletics and Arts ticketing. They chose to upgrade to ProVenue because of its powerful features and functionality that empower their students and fans, and increase box office efficiencies.

UVM will implement online student ticketing via ProVenueOnline and MyTickets.

This will allow students to bypass the box office and to get a free student comp ticket online. Only UVM students will have access to the student tickets as the link will sit behind a UVM credentialed website. The link will also be masked to prohibit students from sharing the link with non-students. Rules and ticket quotas will be established barring students from accessing more than one (1) free ticket per event. Tickets will be delivered through our Tickets@Home and Apple Passbook.

Syracuse University Schine Box Office, Northwest Florida State College Mattie Kelly Arts Center, College of DuPage McAninch Arts Center, and Alabama Theatre have also chosen to upgrade from ProVenueElite to ProVenue. Advanced features such mobile tools, Ticket Forwarding, MyProVenue and marketing services will be utilized across these amazing venues in the near future!

We value each one of our clients, and take pride in helping them reach their goals using their own, unique branding. For more information on Tickets.com and the ProVenue platform, please visit provenue.tickets.com or email sales@tickets.com.

This month we are celebrating our longest client relationship as Pavilion Theatre Rhyl reaches its 25^th Anniversary. For a quarter of a century an eclectic mix of artists and performers have appeared at the seaside venue, with Tickets.com by their side from the very start.

Since partnering with us in 1991 the theatre has progressed from using the original DOS system Pass2 to using our ProVenue suite of products to manage all ticketing requirements. In recognition of the theatre’s development and strategy to constantly evolve and innovate its business processes, the Pavilion also uses ProVenueOnline® and ProVenueConnect.

From the beginning we have worked closely with operations manager Val Simmons who has worked at the theatre since it opened. Speaking about our partnership, Val said: “Since we first engaged Tickets.com in 1991, we have not only seen our systems and processes advance greatly but also our relationship with the staff there.”

“The support desk is always on hand to resolve any queries that we might have and the onsite training provided is excellent. We’ve really enjoyed working so closely with the Tickets.com team over the last 25 years and look forward to many more!”

On Sunday September 18^th, the theatre will celebrate its 25^th Anniversary with a special Gala Concert, which will feature an all Welsh cast. Pavilion Theatre Rhyl is renowned for its variety of productions and events, making the flexibility of its ticketing system an important feature for Val and her team:

“We need to be able to determine how and when we sell tickets and thanks to Tickets.com, we are able to manage the sales process ourselves very easily and efficiently.”

The entire Tickets.com team sends huge congratulations to Val and her colleagues at the Pavilion Theatre Rhyl for achieving this fantastic milestone. Our relationship is a true partnership and we are delighted that we can continue to offer the products, technology and service to support the theatre in their determination to innovate and succeed for many more years.

For more information on the Pavilion Theatre, Rhyl, visit www.rhylpavilion.co.uk

Football League Two side Yeovil Town FC, has recently migrated to ProVenue to manage all of the club’s ticketing requirements having been a Tickets.com client since 2012.

It was a quick turnaround for the projects and support teams here to get the new system up and running in time for the start of the Football League season and ProVenue was installed and live by the time the club played their first home league game – a 2-0 win against Notts County.

The decision to move across to ProVenue was made to boost the club’s online ticket sales and experience for its fans; already sales online are up on last season’s per-game average and feedback from supporters has been very positive.

“We’ve received some great feedback from the club since they went live with ProVenue,” Robert Baker Ticket Office Manager at Yeovil Town said. “We’ve worked really closely with Tickets.com to ensure that the new system was designed and built to meet our ticketing needs – and, against a tight deadline, the team delivered exactly what was required. Their in-depth understanding of the club is invaluable and we have a fantastic relationship with the team there.”

For more information on Yeovil Town F.C. please visit http://www.ytfc.net/

Tickets.com is proud to partner with Round Rock Express and Minot Y Men’s Rodeo in multi-year ticketing deals. Each organization chose ProVenue, the revolutionary full-service integrated ticketing solution pioneered by Tickets.com, as their preferred platform.

The Round Rock Express is an affiliate of the Major League Texas Rangers baseball team. Home games for the Round Rock Express are played at the Dell Diamond, a facility owned by the City of Round Rock and leased long-term to RSR Sports, who run and maintain the facility. Over a half million tickets are sold each year to games and events at the Dell Diamond, and fans will now be able to utilize ProVenue features, such as MyTickets™ to easily manage, forward and print tickets. For more information on the Express, visit www.RoundRockExpress.com.

Minot Y Men’s Rodeo will be utilizing ProVenue features for its annual four-day rodeo event at the North Dakota State Fair Center in Minot, ND. The multi-year agreement will deliver secure and reliable ticketing technology for the rodeo’s customers, including ProVenue’s Access Control, Tickets@Home features and marketing solutions.  Minot Y Men’s Rodeo serves as the Finals of the Badlands PRCA circuit and is a 501(c)(3) that benefits the Triangle YMCA Camp. For more information on Minot Y Men, please visit http://www.minotysmensrodeo.com.

Are you interested in learning about how the revolutionary ProVenue platform can help your organization? Click here to request more information.

In 2016, we launched our T.Cares program to make a difference within our communities and to create a positive impact around the world. Read more about our T.Cares program here.

Most Recently, we invited three baseball players, Rich, Chris and Moose from the Special Olympics New Jersey team to attend batting practice with the New York Mets at Citi Field! Tony Vlahovic, Special Olympics NJ Team Coach shared, “The anticipation of all three athletes leading up to the Mets game included multiple phone calls, texts and emails.  All communication expressed their excitement of being together and watching a Mets game. Jeff Baldino, Senior Director of Competition, and I did not share any details of the day and we were very excited to see their faces as the day unfolded. The smiles started immediately as we entered the field. Rich said he never thought he would be on a big league field and Moose repeatedly claimed it was one of the best days of his life!”

What makes the Special Olympics NJ Organization such an amazing T.Cares Partner is their dedication to providing year-round sports training and athletic competition in a variety of Olympic-type sports for children and adults with intellectual disabilities, giving them continuing opportunities to develop physical fitness, demonstrate courage, experience joy and participate in a sharing of gifts, skills and friendship with their families, other Special Olympics athletes and the community.

Specifically, “The Special Olympics Baseball program has developed an incredible heart and soul for players and coaches alike since it began in 2013.  The pure joy and love for the game of baseball and each other has progressed over the past 3 years. This program enables athletes who were never given an opportunity to play baseball in their youth, develop their skills and actually play the game.  The memory I will always have in my heart is watching the team celebrate after winning the gold medal vs. Rhode Island in the 2014 USA Games.  The tears of happiness that we all had as we dogpiled and threw containers of Gatorade on each other (primarily the coaches getting soaked) just like on television!  The bonds that developed between the athletes and the coaches is something I have never experienced in my own professional career.  I would do anything to help and guide these incredible people not only in baseball, but also in their lives,” said Tony Vlahovic.

As a Tickets.com community we’re grateful for the opportunity to support such an incredible organization and we invite you to join us and get involved!

Help support the Special Olympics Baseball program and Special Olympics in general by taking the time to watch the games and attend practices to sponsoring events. Sponsorship funds are used to support all the sports and activities led by Special Olympics. Lastly, help generate interest and revenue among your friends and colleagues so you can can keep the dreams alive for these athletes to continue to play baseball.

To get involved or donate to the Special Olympics New Jersey, click here.

Tickets.com is on a mission to impact the world around us in positive and effective ways. Recently, members of our UK office dedicated their personal time to raising money for a charity close to their hearts. Their team name was the TDC Tumblers, and this is their story.

We, the TDC Tumblers took part in the Color Obstacle Rush event at Willen Lake in Milton Keynes on Saturday June 4^th 2016. We felt this was a great way to have fun as a team, while raising money for the charity ‘Crisis’, a national charity for single homeless people.  The team at Crisis is dedicated to ending homelessness by delivering life-changing services and campaigning for change. Thanks to the generosity of colleagues, family and friends we raised £233.00 for this worthy charity.

PRESS RELEASE FOR IMMEDIATE RELEASE

Tickets.com extends international ProVenue^® roll-out with launch at Info Cultuur and HETPALEIS

The two longstanding clients, based in Antwerp, Belgium, went live with the new ticketing system earlier this month

Date, 2016 – Milton Keynes, UK – Tickets.com, the industry leading provider of global ticketing and marketing solutions, has today announced the introduction of the latest version of its ticketing system, ProVenue^®, for the popular Antwerp-based ticket outlet & cultural information center, Info Cultuur, and popular youth theatre HETPALEIS.

A client since 1993, Info Cultuur will utilize ProVenue^® alongside the existing technology previously implemented by Tickets.com to manage all aspects of its ticketing; this includes online sales with a wide range of features, as well as customer selection, data cleansing and reporting.

As Tickets.com’s most advanced ticketing system, ProVenue^® is a full service, integrated ticketing solution that puts users in complete control of their ticketing operation. It enables venues to sell tickets to consumers under their own brand and capture, access and own consumer data, providing a 360° view of the buying habits and preferences of their patrons.

Already well-established throughout the US, ProVenue^® was launched internationally in 2013; users in the UK include the National Speedway Stadium, the Lord Mayor’s Show and all 14 clubs in the British Basketball League (BBL). ProVenue’s popularity continues to grow globally, with dozens of leading performing arts venues and professional sports clubs having implemented the system in North America, Australia and Europe, including the world renowned opera house Semperoper, in Dresden, Germany.

Commenting on the launch of the new ticketing system, Sven Verlinden, head of sales and service at Info Cultuur, said: “Having worked with Tickets.com for more than 20 years, I feel honored to be among the first to be able to provide the latest ticketing solution for our different partner venues, which include museums, theatres and concert halls in and around Antwerp. The transition to ProVenue^® has been very smooth and we are very confident in continuing our longlasting relationship with Tickets.com, and look forward to making full use of the system’s new features.”

Info Cultuur launched ProVenue^® at the start of May with the sale of Zomerateliers, a series of children’s workshops taking place across Antwerp throughout the summer. Tickets for future events will also be available to buy online and at the Info Cultuur box office.

HETPALEIS is the second organization in Belgium to implement ProVenue^® in recent weeks; HETPALEIS’s decision to update the ticketing system was made in order to meet the growing demands of its customers.

“We enjoyed a very successful start to ticket sales for the new season thanks to ProVenue^®,” confirmed Frank Meyer, POS and application administrator from HETPALEIS.

“Thanks to the support from the Tickets.com team we were very well prepared and as a consequence, we experienced minimal disruption and queries from staff during the opening days of ticket sales – we’re pleased we made the transition to ProVenue^®!”

Derek Palmer, Tickets.com’s managing director and executive vice president, international, said: “Today’s announcement is another significant step forward in the roll-out of ProVenue^®, with two organisations in Belgium implementing the system at the same time.

“With ProVenue^® already widely used in North America, and with growing popularity in other territories including Australia, we’re seeing a wide range of organizations and venues benefitting from the system’s advanced features and we continue to focus on supporting these clients and growing the presence of ProVenue^® in Europe and worldwide.”

For more information about Tickets.com and ProVenue^® visit www.provenue.tickets.com.
For more information about Info Cultuur, visit www.infocultuur.be
For more information about HETPALEIS, visit www.hetpaleis.be

About Tickets.com
Tickets.com is a leading provider of fully integrated event ticketing solutions and services for thousands of top arts, entertainment, and sports organisations worldwide. Delivering the latest in ticketing technology, Tickets.com offers the advanced ProVenue™ ticketing platform, which serves the core of a comprehensive suite of integrated features, products, and services that help clients enhance ticket sales, marketing efforts, and overall customer experience.

A wholly owned subsidiary of MLB Advanced Media, LP, since 2005, Tickets.com is headquartered in Costa Mesa, CA, and has regional offices across the U.S. and internationally in the UK, the Netherlands, Germany and Australia.

For more information please visit http://uk.provenue.com.
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