This October, representatives from approximately 90 Minor League Baseball™ (MiLB™) teams headed to El Paso, Texas – home of the El Paso Chihuahuas™ – for the MiLB Innovators Summit™ and Ticketing Symposium presented by Tickets.com.

For years, Tickets.com and MiLB have worked together to push customer experience boundaries and transform the future of sports and entertainment. The three-day summit provided an opportunity to showcase creative ideas and engage in wider discussions about ticket sales, marketing, operations and more.

Industry leading ticketing software ProVenue, developed and powered by Tickets.com, was the focus during day one of the Ticketing Symposium. It provided current and potential MiLB clients the opportunity to learn more about the innovative uses for ProVenue to help build brand loyalty and incentivize fan behavior.

During the symposium, Tickets.com partners shared ticket sales strategies and beneficial philosophies with technology experts, marketers and executives. FIS, international providers of financial services technology, unveiled possible new features through ProVenue which could allow teams to improve fan experiences exponentially before a given event. Fevo, a member of the Tickets.com Registered Developer Program, also explored the value of group sales campaigns as a means to enhance single game sales.

Another area of rapid growth is the number of MiLB teams employing T.Cares, an initiative that partners teams with nonprofit organizations to support local communities. Regarding the T.Cares initiative, Bucky Heath, head of marketing and strategic partnerships at Tickets.com said,

“It was an honor to share insight and information about our T.Cares and to have the opportunity at the MiLB Innovators Summit to express our commitment to the service and purpose.”

“We are in the business of creating experiences and through our work with the Shriners Hospitals for Children and the Special Olympics in particular, we’re in a position to deliver memorable experiences for some truly inspirational individuals,” said Heath.

Speaking at the event, Tim Snyder, vice president of business development at Tickets.com, said,

“At Tickets.com, we have made it our mission to bring technology to our partners that supports their mission to develop and grow the best fan relationships. This year’s Ticketing Symposium comprised an excellent lineup of technology experts and our current partners and clients, and it showcased our ever-expanding partnership with MiLB.”

To learn more about how Tickets.com is transforming the future of ticketing, visit https://provenue.tickets.com/.
To find out more about the MiLB Innovators Summit, visit https://www.milbinnovatorssummit.com/.

The 2020 Olympic Games in Tokyo are fast approaching. To celebrate baseball’s re-introduction to the Games, Tickets.com teamed up with Special Olympics New York, inviting more than 20 fans to enjoy a professional baseball game as guests of the T.Cares program.

Special Olympics New York provides all-year-round sports training and athletic competitions in a variety of Olympic-style sports for all children and adults with intellectual disabilities. Athletes gain confidence and build a positive self-image which carries into the classroom, the home, the workplace, and the community.

In support of their 6,000 competitions, the Special Olympics organization hosted more than 200 fundraising activities throughout the year.

Partnering with Special Olympics New York in August, Tickets.com invited more than 20 athletes to witness a Buffalo Bisons baseball game. Among the T.Cares guests were Randy and Paris, who enjoyed their first-ever live baseball experience.

Randy said it was “exciting and fun,” and Paris appreciated sharing the entire experience with her “Special Olympics family.”

Randy, Paris, and fellow T.Cares guests enjoyed a Bisons victory, 5-4 over the Toledo Mud Hens—another T.Cares success joining with like-minded community organizations to create unique and memorable experiences for fans.

---

For additional information about Special Olympics New York, to learn more about getting involved, or to make a donation, please visit specialolympicsNY.org. 

For more information about the T.Cares program, visit provenue.tickets.com/t-cares/ 

The Pro Football Hall of Fame and Tickets.com announced a historic new multi-year partnership to deliver innovative ticketing and venue technology to a multitude of experiences when fans are visiting the expansive football and entertainment experience in Canton, Ohio. This partnership will include complete integration of Tickets.com’s ProVenue^® platform into Museum membership and premier stadium ticketed events such as games and concerts.

Originally opened in 1963 with 19,000 square feet of football history, the Pro Football Hall of Fame now delivers more than 118,000 square feet of state-of-the-art experiences to members and fans. Additionally, the spectacular Tom Benson Hall of Fame Stadium (capacity: 23,000) hosts the annual Hall of Fame Game, Enshrinement and Concert for Legends among other elite events. Both venues will be core to the partnership in utilizing the flexible and mobile capabilities of ProVenue to build a full-service ticketing solution as a means for supporting the Hall of Fame’s ambitious growth plans to reshape the entire fan experience for the hundreds of thousands of visitors it attracts every year.

Tickets.com’s extensive experience of managing large-scale events and memberships for a diverse portfolio of venues, from sports to museums to mixed-use development, was key to why the Pro Football Hall of Fame chose the ProVenue platform. Working with advanced ticketing technology powered by Tickets.com, the Hall of Fame will be able to securely sell tickets online, create targeted marketing campaigns and deliver an enhanced customer experience.

Jim Macris, Manager of Ticket Operations at the Pro Football Hall of Fame commented, “We are excited to be working with Tickets.com. Their team has been extremely thorough in their approach; understanding our challenges and requirements and matching up to these with an advanced technological solution that we are confident will provide us with scalability in line with our growth strategy. Our visitors come from around the country and the world and ProVenue’s user-friendly customer-facing interface will support a seamless transition for all our guests.”

Tim Snyder, Vice President of Business Development at Tickets.com added: “Our partnership will be built from the Pro Football Hall of Fame’s important mission and core values and will bring forward a commitment to creating the ultimate patron experience. The Hall of Fame’s on-going vision for the future will take patrons on a fantastic journey and continue to make it a must-visit for all. We are proud to play a role in supporting the Hall of Fame’s amazing growth plans.”

We’re excited to announce the introduction of Membership and Loyalty features to our ProVenue^® platform, the innovative technology built by Tickets.com that enriches the patron experience while providing venues with new streams of revenue.

The highly anticipated features allow partner venues to reward loyal patrons and cultivate engagement to amplify the live event experience.

By incentivizing purchases, the Membership and Loyalty features create the foundation for repeat business, and provide venues with the ability to track and build on relationships over time. For example, a multi-level membership program encourages members to advance levels for acquiring additional venue-customized benefits.

To enroll members, partner venues can sell membership individually or grant it freely, either by itself or as a side-benefit for a package sale.

Using the ProVenue Loyalty feature or a third-party solution, venues can also encourage members to earn higher levels of membership by acquiring ‘loyalty points.’

A Loyalty program assigns point values for purchases and other activities, such as the use of a digital ticket instead of a paper ticket to enter the venue.

To motivate point accrual, venues offer rewards, such as exchanging points for a unique fan experience or merchandise, requiring a certain number of points for the opportunity to buy high-demand tickets, or requiring a certain number of points to advance to the next level of membership (from a “Silver” level to “Gold,” for example).

The power to manage Membership and Loyalty programs directly through ProVenue is a substantial contribution to the platform – and to the ongoing Tickets.com commitment to help venues create captivating patron experiences and lifelong memories.

 

Partnership to provide motorsports entertainment facilities next generation mobile ticketing technology, enhanced fan experience

International Speedway Corporation (“ISC”) announced today a new long-term partnership with Tickets.com for use of its comprehensive ticketing system ProVenue™ at all ISC motorsports entertainment facilities. The transition to the Tickets.com platform, which includes mobile ticketing technology, begins at Richmond Raceway and will be implemented at all ISC facilities by year-end 2019.

The new ticketing system will also be coupled with email automation through Tickets.com’s verified partner CrowdConnect™, making connections with fans more personalized and efficient. ISC’s consumer-focused marketing strategies and Tickets.com technology solutions provide a variety of opportunities to further strengthen customer engagement, create meaningful fan experiences and drive revenue.

“As a Company, we embrace the latest technology innovations to improve the customer experience at every touchpoint,” said Tina Martin, ISC Chief Information Officer.

“As we look ahead at our attendance and revenue goals, the Tickets.com partnership helps fuel our key growth opportunities.”

The transition to the ProVenue platform, a full-service and patron-centric ticketing solution, will bring ISC flexible and mobile ticketing capabilities through Tickets.com’s advanced technology offerings. As each motorsports entertainment facility is onboarded, those venues will get secure, reliable and scalable integrations inline with ISC’s growth strategies to reimagine patron journeys in a mobile-focused world.

“Creating the ultimate venue experience for our clients and their consumers is the foundation of what ProVenue and our technology platforms have been built on,” said Joe Choti, Chief Executive Officer for Tickets.com. “Our partnership with ISC will mirror those same values as we work to a seamless transition. We’re proud to be part of ISC’s growth strategy.”

The Scottish Premiership team will introduce ProVenue^® to manage all ticketing requirements from the 2019-2020 season onwards

Dundee Football Club has signed a new five-year agreement with ticketing technology provider Tickets.com, which will see the Scottish Premiership team migrate to Tickets.com’s most advanced platform, ProVenue.

The new system, which will manage all ticketing requirements for the top-tier Scottish side, will go live this summer, in time for the 2019-2020 season.

ProVenue, a browser-based, hosted web application, offers intuitive ticketing and marketing processes that will not only support an improved fan experience, but will also provide extensive data capture to help the club analyze trends to enhance fan engagement.

ProVenue’s complete inventory control will also permit the club to sell tickets across a multitude of sales channels and ticket agents, with all inventory managed centrally using built-in access functionality.

The migration to ProVenue will also support any future development. Ticket Manager Neil Cosgrove explains: “This would be a big step forward for Dundee FC and we need to be confident in the technology and infrastructure that we have in place to support the club’s growth; the switch to ProVenue is very much a part of this.”

A Tickets.com customer since 2010, Dundee FC will utilize the new fully hosted solution’s advanced features including MyProVenue™, a next-generation web application entirely devoted to optimizing the fan’s desktop and mobile ticketing experience. The intuitive interface streamlines everything, from buying tickets to managing account preferences, all within a responsive framework that works great on any device.

“At Dundee, we are dedicated to enhancing the experience for our fans and ticketing is central to this,” says Cosgrove.

“ProVenue and MyProVenue will not only improve the digital experience for the customer, but they will support our sales and marketing efforts and provide the club with a ticketing solution that underpins our aims and objectives for the future of Dundee FC.”

Landmark partnership will see all independent USL League One clubs utilize the platform in addition to USL Championship clubs

TAMPA, Fla. – The United Soccer League announced on Wednesday it has entered a landmark multi-year partnership with Tickets.com to become the Official Ticketing Provider to the USL Championship and USL League One. The service also becomes the newest member of the USL’s Preferred Supplier Program.

“Having Tickets.com as our first national ticketing provider is a tremendous opportunity for the USL, our professional clubs, and most importantly, our fans,” said USL Chief Operating Officer Justin Papadakis. “Our guiding light throughout this process has been to provide the best possible fan experience and this national partnership with Tickets.com is a big step in the right direction.”

A multinational organization based in Costa Mesa, California, Tickets.com has offices in Australia and Western Europe and is the USL’s first national ticketing partner. Four USL Championship clubs are currently on the platform, including 2019 expansion clubs El Paso Locomotive FC and Memphis 901 FC, and in a groundbreaking initiative, all independent USL League One clubs will utilize the Tickets.com platform, which will be supported by the league.

Through Tickets.com, clubs will have access to the ProVenue^® technology platform, enabling widespread integration for crossover marketing and promotional opportunities. The landmark technology allows teams to have access to universal ticketing technology and customer experience data, providing access to untapped business potential to drive meaningful fan experiences.

“We’re thrilled to be the first official ticketing provider for the USL as it continues to bring the excitement of professional soccer to cities across the United States and Canada,” said Joe Choti, President and CEO of Tickets.com. “Tickets.com is eager to build this partnership as we build a platform off our strong foundation of reliable and secure ticketing technology. We are excited to get started, working closely with the USL and its clubs to exceed the expectations of today’s fans for user-friendly, intuitive mobile ticketing options.”

Tickets to West Coast Spring Events and Texas Outlaw Nationals on sale this Week

CONCORD, NC — Dec. 17, 2018 — The World of Outlaws and Tickets.com have partnered to launch an entirely new online ticketing platform in dirt track racing, and on Tuesday the 2019 season will begin to unfold as tickets for events through mid-April go on sale at WorldofOutlaws.com. Better yet, with Tickets.com Print-At-Home technology, the World of Outlaws just made your last-minute holiday shopping that much easier!

Tickets.com will power a technology platform featuring digital ticketing options never seen before in dirt racing. In addition to Print-At-Home options, fans can also have their tickets scanned on mobile devices at the gate, and in case weather strikes and a race is canceled the functionality to process refunds will be much quicker than ever before.

Starting Tuesday, events available at WorldofOutlaws.com include the DIRTcar Nationals Feb. 5-16 at Volusia Speedway Park, races in Texas Feb. 22-23 at Cotton Bowl Speedway and LoneStar Speedway, the California swing beginning March 15 at Silver Dollar Speedway in Chico followed by the FVP Platinum Battery Western Spring Shootout at the Stockton Dirt Track, the 49er Gold Rush Classic presented by Riebes NAPA at Placerville Speedway, the Ocean Outlaw Showdown at Ocean Speedway in Watsonville, and races at Calistoga Speedway, Keller Auto Speedway in Hanford and Perris Auto Speedway.

Tickets for back-to-back nights in Arizona April 5-6 at USA Raceway in Tucson and Arizona Speedway in Queen Creek also go on sale, as will the Texas Outlaw Nationals at Devil’s Bowl Speedway in Mesquite, where the Outlaws were born in 1978.

In addition, tickets for the new Music City Outlaw Nationals at Nashville Fairgrounds Speedway in Tennessee are already available for purchase.

Then, in January, tickets to most of the remaining events will become available.

“Tickets.com has revolutionized the way we are able to interact with our customers before, during and after events,” World of Outlaws COO Tom Deery said. “The ability to purchase a ticket and scan it makes it easier for everybody, plus it gives us the ability to let fans know of other World of Outlaws and DIRTcar events they could be interested in and let them know when tickets to the event they attended are able to be renewed. It’s seamless communication from beginning to end.”

For more information on the 2019 World of Outlaws season, or to purchase tickets to any of the upcoming spring events, go to WorldofOutlaws.com/tickets, or call 844-DIRT-TIX with any questions.

Tickets.com renewed its partnership for 2019 with Speedway of Nations where the mobile-focused MyProVenue™ ticketing technology platform will support one of speedway’s biggest competitions in the United Kingdom, when the Monster Energy FIM Speedway of Nations returns to the National Speedway Stadium in May. Fans attending the Manchester-based competition, where seven nations will take part in Race Off 2, will utilize Tickets.com’s next-generation web application to get secure, intuitive and reliable ticketing experiences.

MyProVenue™ is fully responsive across all devices and provides fans with ticketing experiences developed for mobile device purchases and accessibilities for the Monster Energy FIM Speedway of Nations, including individual package additions and account preference management options through the application.

Managed by BSI Speedway, the annual event sees 15 national teams battle it out across two Race Offs in the build up to the Grand Final, where the winners will be crowned Speedway of Nations Champions.

The National Speedway Stadium is home to Speedway Great Britain Premiership club the Belle Vue Aces, who also use Tickets.com’s ProVenue^® to manage all ticketing. Earlier this year, the Aces also expanded their consumer experiences by adding MyProVenue™ to enhance the club’s online ticket sales.

CEO of Belle Vue Speedway, Adrian Smith, said: “As a club, we’re delighted to welcome back such a distinguished event as the Monster Energy FIM Speedway of Nations to Manchester for a second consecutive year; the 2018 edition was a big event for us and Tickets.com managed it seamlessly. We have commented many times in the past on the world-class potential of the National Speedway Stadium, and it made clear its appeal to the organizers and the riders during last year’s competition.”

For more information about the event, visit http://www.speedwayofnations.com/son/event/2019-RO2.