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ProVenue in 2019

Throughout 2019, venues and sports organisations across the UK have upgraded to the industry-leading ProVenue® platform from Tickets.com®.

Across the arts, entertainment and sport industries, venues are taking advantage of the platform’s integrated features, which are specifically designed to help clients access, understand, and capitalise on their own consumer data.

In the first half of 2019, Tickets.com announced it had extended its relationship with Hillingdon Council. In time for the busy summer schedule, the borough implemented ProVenue to manage all ticketing requirements across a multitude of events and venues in the Greater London area.

The hosted web-based solution (SaaS) offers Hillingdon Council intuitive ticketing and marketing processes, improving ease-of-use for the general public, streamlining day-to-day operations for volunteers and staff, and expanding opportunities for consumer engagement.

As the year progressed, University Concert Hall and The Lights, two longstanding Tickets.com customers, also upgraded to ProVenue to take advantage of the latest ticketing technology.

University Concert Hall, a 1000-seat venue on the University of Limerick campus, now has the ability to provide its patrons with a premium digital experience–more convenient options for buying tickets, receiving tickets, and entering the venue.

The multi-purpose system, whilst continuing to support traditional barcode scanning, also allows patrons to receive and display tickets digitally on their mobile phones, simultaneously allowing the venue to track real-time customer stats as needed or automatically through scheduled reports.

The Lights, a multi-purpose venue in Andover that offers a full professional programme of music, theatre, comedy and dance, chose ProVenue in 2019 with the particular aim to modernise its patron and staff experience.

In 2019 The Lights debuted MyProVenue, the next-generation customer-facing web application built for speed. MyProVenue, supported by self-service configuration through ProVenue, is providing The Lights with a new level of control over the online purchase experience.

This autumn, Dundee Football Club launched ProVenue to satisfy all ticketing requirements for the start of the 2019/20 Scottish Premiership football season. The platform extends the club’s data capture capabilities significantly, enhancing the club’s ability to analyse fan trends and improve fan engagement. Another highlight for the club is the platform’s inventory management, which allows centralised control over ticket sales and the features available to patrons through a variety of sales channels.

The HubSainsbury Centre for Visual Arts, and Rosehill Theatre are among the other UK venues benefitting from a successful launch of ProVenue in 2019.

T.Cares Heart

2019 sees T.Cares grow

Throughout 2019, the Tickets.com UK team continued to embrace the T.Cares programme by supporting a number of initiatives in Milton Keynes and the surrounding area.

Through the global T.Cares initiative, Tickets.com employees seek to support the communities where they work and live – from charity fundraising and community service, to creating unforgettable experiences for those in need.

Earlier this year, staff volunteered at Emily’s Star to make up boxes for neonatal babies and new mothers in the area as part of the charity’s Neonatal Box Project.

Neonatal Box Project is a new initiative where the Emily’s Star delivered over 6,500 boxes to local and national neonatal units. The boxes created are emergency hospital necessities for babies born prematurely or underweight.

Tickets.com UK staff also showed their support by donating ten corporate hospitality tickets for the recent Bristol Rovers vs Milton Keynes (MK) Dons game in Sky Bet League One to the Bristol Rovers Community Trust and the ‘Gas Girls’ a Senior and Under 18 football team.

The Bristol Rovers Community Trust works with a variety of community offerings on social inclusion, health, education and sports participation projects to give back to the community. 

Most recently, Tickets.com donated four VIP matchday tickets to the home game against Coventry in Sky Bet League One to the Henry Allen Trust’s Treats and Wishes program.

The Henry Allen Trust was formed in memory of Henry Allen who tragically lost his battle with cancer in October 2013. The family chosen by the trust were treated to a once in a lifetime experience including a full stadium tour pre-match, lunch, pitch side access and were on hand for the Man of the Match presentations after the game in Club Platinum. 

For more information about T.Cares and to find out how your charity or project could get involved, visit https://provenue.tickets.com/uk/t-cares/.

T.Cares and Wolf Trap Foundation for the Performing Arts Create VIP Experiences in 2019

2019 was a record year for the T.Cares program created by Tickets.com®. Wolf Trap Foundation for the Performing Arts and the T.Cares program created several unforgettable experiences for Vet Tix and Shriners Hospitals for Children, delivering VIP packages to several deserving guests .

The experience included, premium parking, a complimentary dinner at OVATIONS by America Eats, an open-air restaurant overlooking the meadows at Wolf Trap National Park, a Tickets.com and Wolf Trap giftbag.  Before and after show, guests enjoyed access to the Encore Circle Lounge before heading to the Filene Center to enjoy the show from their premium seats. Guests attended performances by Reba McEntire, Ringo Starr, and Jennifer Hudson. 

The Tickets.com T.Cares program, aims to better the communities where we work and live—from raising funds for various charities, to providing community service.

For more information about T.Cares and to find out how your charity or project could get involved, visit T.Cares on ProVenue.

Tickets.com is proud to work with these exceptional organizations: 

Vet Tix a non-profit organization that honors veterans and service members (including Reserve and Guard) by providing access to games and event experiences across the nation. The organization serves more than 21 million military and veterans. For more information on Vet Tix or if you would like to donate, visit www.vettix.org

Shriners Hospitals for Children is a network of 22 non-profit medical facilities across North America that seeks to providing exceptional healthcare to children through innovative research, in a patient and family-centered environment. All care and services are provided regardless of the families’ ability to pay. 

Shriners Hospitals for Children is a 501(c)(3) nonprofit organization.  For more information, or if you would like to donate, please visit shrinershospitalsforchildren.org.

Wolf Trap Foundation for the Performing Arts is a nonprofit organization and the official partner to the National Park Service.  Known for providing live concert and performance experiences for the enrichment, education, and enjoyment of diverse audiences.

For more information about Wolf Trap Foundation for the Performing Arts, visit www.wolftrap.org.

Tickets.com supports The Henry Allen Trust through the T.Cares Program in the UK

In October, through its work with Milton Keynes Dons (MK Dons) Soccer Club, Tickets.com through the T.Cares program donated four VIP matchday tickets to the home game against Coventry in Sky Bet League One to the Henry Allen Trust’s Treats and Wishes program.

Through the global T.Cares initiative, Tickets.com employees seek to support the communities where they work and live – from charity fundraising and community service, to creating unforgettable experiences for those in need.

The Henry Allen Trust was formed in memory of Henry Allen who tragically lost his battle with cancer in October 2013. At the age of 2, Henry was diagnosed with Stage 4 High Risk Neuroblastoma MYCN amplified, an aggressive childhood cancer that develops in the nerve cells. In his memory, the charity now provides essential support and advice for families battling childhood cancer as well as creating special memories through its Treats and Wishes Program.

The family chosen by the trust were treated to a once in a lifetime experience including a full stadium tour pre-match, lunch, pitch side access and were on hand for the Man of the Match presentations after the game in Club Platinum. 

Deborah, Office Manager at the Henry Allen Trust said:

“Team Henry would like to send our sincere thanks to Tickets.com for contacting us and providing this amazing opportunity. The Henry Allen Trust receive no government funding and rely purely on fundraising and donations and we were over the moon to receive such a generous donation, offering a family the opportunity to attend a MK Dons home game with the full VIP treatment. Our family had an amazing day out and made lots of magical memories together and we can’t wait to hear from Tickets.com again with future opportunities for our families.”

Commenting on the day, Natalie Jones, Internal Sales Manager at Tickets.com explained:

“The Henry Allen Trust and days like this embody the reason why we are so active in the local community through the T.Cares program. At Tickets.com we are all about the experience and it gives us great pleasure to give families going through such hard times a break from their struggle to create memories and experiences that will last a lifetime.”

For more information about T.Cares and to find out how your charity or project could get involved, visit https://provenue.tickets.com/t-cares/ .

You never know how big of an impact a small act of kindness can create!

Tickets.com Adds Another Innovative Solution with Google Pay Mobile Ticketing Integration

Driven by a foundational commitment to bring the most advanced and convenient technologies to its global clients and their customers, Tickets.com today announced it has fully integrated with Google Pay. The integration works as a unified solution to pay for tickets and easily store passes in the Google Pay wallet, making digital payment transactions seamless and hassle-free.

Checkout is a simple click of the button and patrons choose how to pay within their Google Pay digital wallet, login and enter secure payment with Google Pay.

The first Tickets.com-powered venue to take advantage of this innovative digital payment experience with Google Pay was The Bushnell Center for the Performing Arts, an award-winning facility in Connecticut. Additional Tickets.com partner venues will be integrating payment and passes on Google Pay into their patron experiences.

Through this latest expansion of mobile ticketing options, Tickets.com will offer the millions of patrons attending live events across its partner venues the benefits of Google Pay through integration with MyProVenue and MyTickets – the consumer-facing Tickets.com technology for managing inventory and account details.

MyTickets account holders can manage their tickets, add them to Google Pay, and enter participating venues more easily than ever before. A secure digital wallet and online payment platform, Google Pay makes it simple to pay merchants, store and retrieve event tickets and boarding passes, send money, or cash in on rewards.

Google Pay’s integration into the Tickets.com-powered technology ecosystem continues to make the entire consumer journey easier and more convenient for fans to plan and enjoy their visits to live events. Included in those key functionalities are: 

MyProVenue & MyTickets
MyProVenue is an exemplary user experience for patrons purchasing tickets (from an interactive seat map or using best-available seat selection) and managing account preferences, all within a secure, responsive framework that performs beautifully and looks stunning on any device.  The added Google Pay capabilities eliminate any friction when making a ticketing purchase.

MyProVenue and MyTickets together empower patrons to manage their own ticket inventory through an intuitive control center accessible on any device–including their personal mobile phone. Patrons can view, forward, exchange, renew and now save their ticket passes to Google Pay all in one portal.

Alfred
A new advancement in venue access control, Alfred streamlines the ticket validation process for patrons and venue staff by providing a frictionless venue entry experience. In addition to scanning barcodes on mobile and paper tickets, patrons at Alfred-powered venues with digital tickets stored on Google Pay-enabled smart devices can simply tap on their mobile device near the entry scanners for instant ticket validation and venue entry. 

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About Tickets.com
Tickets.com is a leading provider of fully integrated event ticketing solutions and services for thousands of top arts, entertainment, and sports organizations worldwide. Delivering the latest in ticketing technology, Tickets.com offers the advanced ProVenue® ticketing platform, which serves the core of a comprehensive suite of integrated features, products, and services that help clients enhance ticket sales, marketing efforts, and overall customer experience. Tickets.com is headquartered in Costa Mesa, CA, and has regional offices across the U.S. and internationally in the UK, the Netherlands, Germany and Australia.

San Jose Giants: A Season with ProVenue®

A year ago, the San Jose Giants, a Minor League professional baseball team in the Class A Advanced California League, upgraded its ticketing infrastructure to be powered by ProVenue®, the most advanced ticketing platform developed by Tickets.com.  The decision to upgrade was based on numerous factors, including a desire to innovate its ticketing processes and fan experiences.

The San Jose Giants have been an affiliate of the San Francisco Giants since 1988, the league’s longest current working partnership. Home for the Minor League team is Excite Ballpark (formerly known as Municipal Stadium) in San Jose where more than 155,000 fans across the 2019 season watched the team qualify for the playoffs as the wild card team in the North Division. To reach the playoffs, the team went on an impressive streak, winning 10 of their final 12 games.

Choosing ProVenue followed insight from the San Francisco Giants and the prospect of offering a more efficient and friendly online purchase experience to their fans. As a Hosted Web Based Solution (SaaS), ProVenue offers intuitive ticketing and marketing processes that not only improve ease of use for fans, but also provide the venue with extensive data capture and analysis through advanced reporting technology.

ProVenue supplies complete inventory control, allowing venues and teams to sell tickets through a multitude of sales channels and ticket agents—centrally managed through the platform’s flexible permissions framework.

On the transition and its first year using the platform, Jeff Di Giorgio, Vice President of Sales at the Giants, said: “When our contract was up with our previous provider, we visited the San Francisco Giants to see how their process ran and it opened our eyes as to what else was out there. They are a big organization that is happy with their ticketing system and therefore going with Tickets.com was a simple choice.

“Our first 12 months on the ProVenue platform has been a real success. Not only is it easier for fans to purchase tickets, the technology has massively improved our ticket office operations. It is simple to use and takes just seconds to process an order where on our last system it could take anything up to a couple of minutes.”

Ryan Anthony, Ticket Operations Coordinator, expanded on the migration and commented: “The many reporting outlets on the platform have enabled us to capture detailed customer data, and therefore help us understand our fans better. In particular, the ‘Ticket List Export’ allows us to seamlessly retrieve every piece of data we need from a marketing standpoint. Rather than having to go to several different reports to analyze trends, in one place I can capture the buying patterns of our fans including those from specific zip codes.”  

To find out more about the ProVenue platform, visit: https://provenue.tickets.com/.

Lyte Partners With Tickets.com

SAN FRANCISCO, Dec. 3, 2019 /PRNewswire/ –Lyte, a San Francisco-based ticketing technology platform, announced today that it has partnered with Tickets.com and is now a certified solution for Tickets.com partner venues.

This certification means Lyte will have the opportunity to work with Tickets.com’s global client base who can utilize its technology platform to power ticket returns and official waitlists. By partnering with Lyte, participating venue clients can seamlessly launch an online exchange where the integration will help more people safely and securely attend some of the best and most sought-after live events around the world.

“We are thrilled to have been certified by Tickets.com to provide Lyte’s state-of-the art services and platforms to its venue clients,” said Lyte founder and CEO Ant Taylor.

“Official waitlists and secure return opportunities provide benefits throughout the entire consumer experience journey that is a win-win for venues and patrons alike.”

Lyte offers customers who were unable to purchase primary market tickets the opportunity to buy tickets returned by original purchasers who ultimately can’t go. Customers seeking tickets may join an event’s official waitlist. At the same time, customers whose plans have changed may securely return their purchased tickets on Lyte.com.

Both the customers seeking and those returning tickets receive a fair market offer for the tickets. Lyte’s ticketing partners, including participating Tickets.com’s venue clients, then issue new valid tickets with new barcodes to the next customer on the official waitlist. The process is secure and entirely automated. Lyte makes buying in-demand tickets safe, legitimate and simple.

Sold out events listed on the Lyte exchange statistically see lower no-show rates, higher merchandise and food sales and zero fraudulent tickets at the door. Lyte’s partners have access to crucial post-sellout and waitlist demand data. That data can be used to evaluate an event’s success, build consumer databases and make changes if necessary.

“We work with great partners like Lyte to provide our venue clients with reliable, and certified, solutions to build from the Tickets.com platform and deliver excellence in customer service,” said Chris Farrar, Director, Product and Partner Management, Tickets.com. “We’re very pleased to offer Lyte’s platform to our venue clients.”

About Lyte
Lyte makes it easier for fans to go to more live events. Founded in New York City and San Francisco by CEO Ant Taylor, our killer fan feature is returnability. In an industry where a “no refunds and no cancellations” policy is the standard, Lyte enables fans to return their event tickets, no questions asked, to the official point of purchase. Lyte also provides a safe and official reservation booking system, offering fans who sign up a fair price for in-demand tickets. One hundred percent of the tickets bought and sold through Lyte are issued through our ticketing partners and delivered directly to fans. Lyte has delivered millions in fan savings — $1.8 million in 2018 alone. It’s only getting better from here, thanks to our growing partnerships with bands, venues, promoters, ticketers and festivals.

For the industry, we function as a full inventory management solution, including a private-label secondary market to optimize event yield for event producers. Visit lyte.com.

About Tickets.com 
Tickets.com is a leading provider of fully integrated event ticketing solutions and services for thousands of top arts, entertainment, and sports organisations worldwide. Delivering the latest in ticketing technology, Tickets.com offers the advanced ProVenue® ticketing platform, which serves the core of a comprehensive suite of integrated features, products, and services that help clients enhance ticket sales, marketing efforts, and overall customer experience. Tickets.com is headquartered in Costa Mesa, CA, and has regional offices across the U.S. and internationally in the UK, the Netherlands, Germany and Australia.

To learn more about how Tickets.com is transforming the future of ticketing, visit https://provenue.tickets.com/.

Two longstanding Tickets.com customers choose to integrate new ticketing technology

University Concert Hall and The Lights have chosen to continue their successful partnerships with Tickets.com by migrating across to ProVenue®, Tickets.com’s most advanced platform.

ProVenue®, a hosted web-based solution offers intuitive ticketing and marketing tools that provide faster, easier transactions for patrons as well as deliver extensive data capture opportunities and new ways to analyse trends and enhance visitor engagement.

University Concert Hall (UCH) is a 1000 seat venue on the University of Limerick campus that has hosted some of the biggest names in music, opera, comedy, drama and more. The venue recently integrated ProVenue® to provide its patrons with a premium digital experience and more options when purchasing tickets, including how they wish to receive them.

A Tickets.com customer since 1994, UCH will implement many of the new system’s advanced features including Alfred – Tickets.com’s latest advancement in access control. The multi-purpose system, whilst continuing to support real-time barcode scanning, allows patrons to have their tickets delivered to their phone and the venue to utilise real-time scheduled reports relating to key customer stats.

The Lights is a multi-purpose venue in Andover that offers a full professional programme of music, theatre, comedy and dance together with an arts related education and training programme. It is also widely recognised as the hub for creative activity in the area.

The venue, a Tickets.com customer since 2006, has chosen to introduce ProVenue® to create a more modern ticketing experience for patrons. And, as with UCH, The Lights will utilise another of ProVenue®’s innovative features, MyProVenue™ – a next-generation customer-facing web application built for speed.

MyProVenue™ will streamline every dimension of the customer experience, from purchasing tickets to managing account preferences, all within a responsive framework that works across desktop and mobile devices.

The Lights have migrated across to ProVenue® to upgrade the online visitor experience whilst also using the platform’s intuitive framework to simplify day-to-day operations for staff. The venue will also be looking to utilise many of ProVenue®’s in-built functionalities including its advanced reporting tools to control data and plan targeted marketing campaigns to segmented audiences.

Tickets.com UK supports the Bristol Rovers Community Trust

The Tickets.com team in the UK continue to show their support to the T.Cares programme by giving ten corporate hospitality tickets to the Bristol Rovers Community Trust for the recent Bristol Rovers vs Milton Keynes (MK) Dons game in Sky Bet League One.

Through the global T.Cares initiative, Tickets.com employees seek to support the communities where they work and live – from charity fundraising and community service, to creating unforgettable experiences for those in need.

The UK team chose to support Bristol Rovers Community Trust in support of ‘The Return of the Gas Girls.’ The trust recently announced the return of a Senior Women’s football team alongside an Under 18s side for the 2019/20 season. The ‘Gas Girls’ were originally formed in 1998 but became Bristol Academy WFC in 2005 before finally becoming Bristol City Women’s Football Club in 2015. Now, for the first time since 2005, Bristol Rovers are being represented in the English Women’s football pyramid.

Tickets.com chose to give ten corporate hospitality tickets to the ‘Gas Girls’ for the home match against MK Dons at The Memorial Stadium as many of the young women involved in the team had never had the opportunity to attend a first team fixture, let alone sit in the hospitality seats.

Adam Tutton, Bristol Rovers Community Trust CEO and Women’s Chairman said: “Everyone at Bristol Rovers Community Trust are incredibly thankful for the generous donation of 10 hospitality tickets from the team at Tickets.com. The re-launched Bristol Rovers Women’s team thoroughly enjoyed their day at The Memorial Stadium. It was a great opportunity to offer the girls this experience and become a presence at the club.”

Commenting on the day, Natalie Jones, Internal Sales Manager at Tickets.com explained: “Women’s football is going from strength to strength, and it is great to see the re-launch of the ‘Gas Girls’ as Bristol Rover’s senior women’s team. We were delighted to be able to provide what was the first ever first team experience for many of the players and all from the comfort of the hospitality seats. We hope they all enjoyed themselves and best of luck for the season!”

For more information about T.Cares and to find out how your charity or project could get involved, visit https://provenue.tickets.com/uk/t-cares/.

Tickets.com Supports Inaugural NASCAR® Innovation Summit

ProVenue®  is now live at all 13 International Speedway Corporation (ISC) racetracks! ISC owns and operates 13 of the governing tracks for NASCAR. A remarkable feat to lead the pack coming out of the first turn of first ever NASCAR Innovation Summit that took place in June.

The NASCAR Innovation summit covered the shift from traditional broad media to more personalized marketing, increases in e-commerce sales, and using platforms, data flows, and artificial intelligence to generate new sources of value.

Derek Argobright, CTO of Tickets.com, spoke on the panel in June about how Tickets.com is adapting new technological advancements paving the roadway for success. 

We are a technology company at our core.  We aim to be leaders by creating custom experiences for our clients.  If there are creative ways our clients want to engage with patrons we want to integrate a technical solution.  

<> on June 22, 2019 in Napa, California.

For example, MyProVenue and MyTickets have provided ISC with the ability to communicate with patrons prior to, during, and after an event. Both the MyProVenue™ and MyTickets™ platforms are specifically designed for the next-generation NASCAR fan experience. MyProVenue™ web application optimizes the patron’s desktop and mobile ticketing experience, providing the highest level of security, flexibility and usability in the industry, and the MyTickets™ features allow patrons to manage inventory on the go. Fans can print, donate, forward, exchange, or resell their tickets all from within their MyTickets™ accounts.

Technology, and its impact on our lives, is in a state of constant evolution and the outcomes always lead to an increasingly more closely connected world. Tickets.com gives clients like ISC the ability to shift gears, when and if appropriate, as the industry evolves with offerings like The Registered Developer Program that supports third-party solution providers with deep integrations into ProVenue® via APIs and data services. Added Argobright: 

Providing patrons with choice and flexibility is a core requirement for our customers; we are white-label, we promote the brand of the venue, and support multi-channel distribution through companies like Experience™, Groupmatics™, Groupon®, and Fevo™.

ISC and Tickets.com have been in partnership since April 2018 and Tickets.com will continue to provide ISC with leading technologies and unrivaled accessibility for its patrons.

To learn more about our feature products, please visit provenue.tickets.com.

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