Background/previous employment: As a qualified trainer for Sage ACT! Database Management Software for 6 years.
Years of service at Tickets.com: I joined the team in April 2010.
What I enjoy about being a trainer: The interaction with people and the knowledge that after the training they are confident in using the product(s).
Most memorable training: Starting a training course for 25 people and after 5 minutes the sound system failed. Lost my voice for 3 days!
Hobbies and interests: Reading, foreign tv series and films. Also, walking my dog and European continental history from just before BC to beginning of Medieval times.