Best-in-class service from Tickets.com begins prior to selling a ticket from the ProVenue platform.

We work with venues to design a transition plan that sets the tone for our partnership and mutual success, placing a high emphasis on communication, transparency, and training.

We recognize that each venue has unique needs and business requirements. Therefore, each implementation and training plan is customized based on an operational assessment performed by Tickets.com.

Once implemented, Tickets.com provides support via phone, email, and our ServiceNow client portal. Our client portal tracks your requests and allows access to our ProVenue Knowledge Base, which includes product release notes, user guides, training videos, and webinar recordings.