skip to Main Content

FanShield is an event protection product created by fans, for fans.

Tickets.com offers FanShield as part of the purchase flow so that fans/patrons are able to add ticket protection, at a small premium ensuring maximum ticket flexibility. If your patrons are unable to attend for any of our covered reasons, they file a claim with FanShield powered by Protecht® who will gladly take it from there.

Fire, burglary, vandalism, flood, or Natural Disaster which causes Ticketholder’s home to be uninhabitable
Severe weather conditions which result in the Ticketholder’s inability to attend the Event
Mechanical Breakdown of Ticketholder’s vehicle within 48 hours of the Event
Fire, burglary, vandalism, flood, or Natural Disaster which causes Ticketholder’s place of work to be unsuitable for normal business practice
Any serious injury or any unforseen serious illness occurring to Ticketholder’s Family Member which requires Ticketholder to provide primary care to that person
Any serious injury or any unforseen serious illness occuring to the Ticketholder or Family
Ticketholder directly or indirectly involved in a traffic accident the day of the event
Ticketholder on Active Military Duty
Any serious injury or any unforseen serious illness occuring to the Ticketholder’s Family Member that is considered life threatening or requiring hospitalization
Death of a Ticketholder’s Family Member
Ticketholder not arriving at the venue due to a delay by the Common Carrier used for transportation
Ticketholder’s or their Spous’s job is relocated 100 miles or more from primary residence
Ticketholder’s death prior to the Event
Ticketholder is required to travel for work-related purposes
Ticketholder is requested for jury duty, subpoena, or court

To view the complete Terms and Conditions visit FanShield ‘s Policy Map

Back To Top