Follow Up on COVID-19
As the COVID situation continues to unfold, we are humbled by the contributions of our health organizations and caregivers around the world.
If your organization is working to aid during this trying time and is struggling with online challenges, connect with us. We have the technology to handle high volume responses and are willing and able to help. Contact Us.
ProVenue Exchange 2020
In light of the current global situation and the venue availability we are postponing ProVenue Exchange to later this year. For more venue information, please click here.
While millions around the world are ordered to stay home to minimize the risks of spreading COVID-19, many major events have been postponed throughout the globe. We continue to monitor developments in cooperation with the Centers for Disease Control (CDC), the World Health Organization (WHO), state, and local agencies as it becomes increasingly important to stay connected.
We strongly encourage everyone to follow national and local guidelines to protect themselves and their communities. If your venue is anticipating cancelling or postponing a paid ticketed event, we ask that you please alert your Tickets.com representative as soon as possible in order to coordinate issuing patron account credits or refunds should you choose to do so.
Our incident response team is monitoring the situation and remains in contact with our global organization, including: sales, operations, support, and engineering. We are committed to being available for our clients and partners. To that end, we encourage you to connect with us. Contact Us.
If you have questions with regard to any impacted event please contact the venue directly.
As a reminder, our offices and data centers around the globe remain open and operational. Our customer support organization will maintain the same level of service excellence for our clients, partners, and patrons despite the uncertainty of COVID-19.
In whatever way you might be coping, know that you are not alone. We’re in this together.
Thank you for the trust and confidence you have in Tickets.com, its products and services.
President & CEO
Further inquiries can be sent to: COVID-19ResponseTeam@Tickets.com.
Please see the latest information COVID-19 on the following sites:
Centers for Disease Control
World Health Organization