Lord Mayor’s Show renews technology partnership with Tickets.com

The Lord Mayor’s Show, the world’s largest unrehearsed procession, has extended its technology partnership with Tickets.com, following 14 years working together to process all ticketing for the event.

An annual event, the Lord Mayor’s Show marks the inauguration of the new Lord Mayor of the City of London. The three-mile long ceremony dates back more than 800 years, when the City was first granted the right to elect its own Mayor. In that time, whilst the route has been adapted and changed through the years, the procession has taken place almost every year, including surviving two bouts of the plague and the Great Fire of London.

Up to 500,000 people line the streets to view the procession completely free of charge.  However, for those who would prefer a little more comfort, the event offers two grandstand seating areas near St Paul’s Cathedral, which regularly sell out.

Show Zones are also set up in nearby Paternoster Square and Bloomberg Arcade.

The procession attracts a diverse, large-scale audience and so to facilitate these unique technology and logistical requirements, The Lord’s Mayor Show works with Tickets.com for management of all ticketing for the grandstands, including the availability to purchase tickets online, by phone or by post.

This entire process – from orders through to fulfilment – is powered by Tickets.com, including staff assistance, and continues to play an important role in the successful delivery of the event.

“We’re very happy with the service that Tickets.com provides; the team is incredibly accommodating and well-trained, well able to support our guests with any queries they may have,” says Helen Field, Head of Business Engagement, who works with the Pageantmaster.

“Over the years the partnership has evolved into one that means Tickets.com is now much more than just a ticketing supplier; we get excellent feedback from our attendees and the support we receive is fantastic.”

The 2019 Lord Mayor’s Show will take place on Saturday 09 November and tickets are now on general sale. Click here to buy tickets online. 

For more information about the event, visit https://lordmayorsshow.london/.

Tickets.com and Hillingdon Council continue successful partnership with new system integration

Hillingdon Council has continued its successful relationship with Tickets.com by migrating across to ProVenue®, Tickets.com’s most advanced platform.

The new system, which will manage all ticketing requirements across a multitude of events and venues in the Greater London area, went live in June in time for the busy summer schedule.

A Hosted Web Based Solution (SaaS), ProVenue® offers intuitive ticketing and marketing processes that will support improved ease of use for the general public as well as provide extensive data capture and simplify day-to-day operations for volunteers and staff.

A Tickets.com customer since 2002 and well known for its cultural and artistic activity, Hillingdon Council will fully utilise many of the new system’s most advanced features, including MyProVenue™. A next-generation customer-facing web application built for speed, MyProVenue™ streamlines every dimension of the customer experience, from buying tickets to managing account preferences, within a responsive framework that works across desktop and mobile devices.

A key reason cited for the migration across to ProVenue® was the system’s inventory control function. ProVenue® provides a comprehensive matrix of roles and permissions to not only meet security and access needs, but this in-built functionality will permit Hillingdon Council to control data, inventory and ticket sales across a number of venues, sales points and channels.

ProVenue’s advanced reporting tools will also allow the team to design and implement bespoke marketing campaigns to sell more tickets effectively for each event and venue, including the Battle of Britain Bunker Exhibition, one of the borough’s most popular visitor attractions.

ProVenue®: The UK Story So Far

Since the 2014 launch of ProVenue® in the UK, Tickets.com® has integrated a growing number of UK clients to the industry-leading platform.

Across the arts, entertainment and sport industries, venues are taking advantage of the platform’s integrated features, which are specifically designed to help clients access, understand, and capitalise on their own consumer data.

Most recently, Tickets.com extended its partnership with Dundee Football Club, which will see the Scottish Premiership migrate to the ProVenue platform for the 2019/2020 season. The organisation will use the system’s data capture features to foundationally strengthen long-term fan engagement, while also improving the fan experience with the easy-to-use e-commerce and account management features that become possible with ProVenue integration.

Tickets.com will once again support the Monster Energy FIM Speedway of Nations, one of the speedway’s biggest competitions, when it returns to the National Speedway Stadium in May 2019. As a customer since 2016, the National Speedway Stadium is home to the Speedway Great Britain Premiership club, the Belle Vue Aces, who also use ProVenue to manage all ticketing.

The Harlequin Theatre, another longstanding client, migrated to ProVenue to be more competitive in the ever-expanding digital marketplace, encouraged by the responsive design of the selling interface and the ease with which the platform allows ticket selling and event administration to work in tandem.

Other arts and visitor attraction venues making the switch in recent times include the award-winning Roald Dahl Museum & Story Centre, Town Hall Theatre Galway, Music Mania and Mitchell Arts Centre—all of whom chose ProVenue to revolutionise the customer experience and improve in-house ticketing operations.

Guildhall Winchester, a new customer to Tickets.com, recently integrated ProVenue into their operations and will go live imminently with Alfred, the latest advancement in mobile Access Control from Tickets.com.

Venues refer to the ProVenue platform’s flexibility as a key reason for partnering with Tickets.com or migrating from legacy products. As ticket purchasing behaviours have become more on-demand and self-service, MyProVenue™ has helped venues such as The Theatre Chipping Norton, Trinity Arts Centre and Leeds College of Music adapt and provide their consumers with a simple and convenient way to buy tickets online, anytime.

Tickets.com works with a range of sectors across the UK and Ireland and continues to evolve its industry leading ProVenue technology. The recent introduction of its Membership and Loyalty (don’t we have another T.News story to link to for this?) features has generated a lot of interest, and with more powerful features on the way, the Summer of 2019 promises many more migrations to ProVenue.

Nick Kinsella, Technical Account Manager, said: “ProVenue continues to grow across the UK with many venues choosing to migrate to enhance the experience for fans and patrons.

“We are especially delighted to announce the extension of our partnership with Chesterfield Theatres, which will allow the organisation to manage ticket sales across a multitude of sales points including The Pomegranate and Winding Wheel Theatres, a call centre and their Visitor Information Centre.  Equally we are thrilled to extend our long-term relationship with Dundee Football Club who will benefit from the digital approach Tickets.com has adopted.

               “We are very excited about the future of the ProVenue suite of products including MyProVenue and Alfred. The intuitive design and interfaces allow for self-administration and self-service at the touch of a fingertip.”

Save up to £200 (€230) on printers with Tickets.com and Boca

Support your in-house ticketing system with a cost effective and reliable solution to ticket printing

Tickets.com is offering all customers an exclusive discount on ticket printers from Boca, one of the industry’s leading suppliers of thermal ticket printers.

Usually priced at £1,100.00+VAT (€1,275), you can save up to £200 (€230) on Boca printers purchased until Friday 7th June*:

One unit: £985.00+VAT (€1,140)

Two units: £945.00+VAT (€1,095) per unit

Three or more units: £900.00+VAT (€1,045) per unit

This offer is exclusively available on the Lemur 3.25″ reversible adjustable 200 DPI Boca Ticket Printer and the Lemur 2 – 4″ adjustable 200 DPI Boca Ticket Printer.

View Full Product Specifications

Hardware maintenance support 
Tickets.com also offers a hardware maintenance support service to all customers. For just £150 (€230) per year / per unit, our team of experts will manage all maintenance including one onsite visit every year. 

For more information or to place your order, contact the Tickets.com team:

uksales@tickets.com  
01908 232404 

*Carriage costs apply


Membership & Loyalty Launched in ProVenue

We’re excited to announce the introduction of Membership and Loyalty features to our ProVenue® platform, the innovative technology built by Tickets.com that enriches the patron experience while providing venues with new streams of revenue.

The highly anticipated features allow partner venues to reward loyal patrons and cultivate engagement beyond the live event experience.

By incentivising purchases, the Membership and Loyalty features create the foundation for repeat business, and provide venues with the ability to track and build on relationships over time. For example, a multi-level Membership programme encourages members to advance levels for acquiring additional venue-customised benefits.

To enrol members, partner venues can sell membership individually or grant it freely, either by itself or as a side-benefit for a package sale.

Using the ProVenue® Loyalty feature or a third-party solution, venues can also encourage members to earn higher levels of membership by acquiring ‘loyalty points’.

A Loyalty programme assigns point values for purchases and other activities, such as the use of a digital ticket instead of a paper ticket to enter the venue.

To motivate point accrual, venues offer rewards, such as exchanging points for a unique fan experience or merchandise, requiring a certain number of points for the opportunity to buy high-demand tickets, or requiring a certain number of points to advance to the next level of membership (from a “Silver” level to “Gold,” for example).

The power to manage Membership and Loyalty programmes directly through ProVenue® is a substantial contribution to the platform – and to the ongoing Tickets.com commitment to help venues create captivating patron experiences and lifelong memories.

If you would like to enable this feature, please contact the UK sales team on 01908 232 404 or at uksales@tickets.com.

Pro Football Hall of Fame, Tickets.com Unveil Major Ticketing Technology Partnership

The Pro Football Hall of Fame and Tickets.com announced a historic new multi-year partnership to deliver innovative ticketing and venue technology to a multitude of experiences when fans are visiting the expansive football and entertainment experience in Canton, Ohio. This partnership will include complete integration of Tickets.com’s ProVenue® platform into Museum membership and premier stadium ticketed events such as games and concerts.

Originally opened in 1963 with 19,000 square feet of football history, the Pro Football Hall of Fame now delivers more than 118,000 square feet of state-of-the-art experiences to members and fans. Additionally, the spectacular Tom Benson Hall of Fame Stadium (capacity: 23,000) hosts the annual Hall of Fame Game, Enshrinement and Concert for Legends among other elite events. Both venues will be core to the partnership in utilising the flexible and mobile capabilities of ProVenue® to build a full-service ticketing solution as a means for supporting the Hall of Fame’s ambitious growth plans to reshape the entire fan experience for the hundreds of thousands of visitors it attracts every year.

Tickets.com’s extensive experience of managing large-scale events and memberships for a diverse portfolio of venues, from sports to museums to mixed-use development, was key to why the Pro Football Hall of Fame chose the ProVenue® platform. Working with advanced ticketing technology powered by Tickets.com, the Hall of Fame will be able to securely sell tickets online, create targeted marketing campaigns and deliver an enhanced customer experience.

Jim Macris, Manager of Ticket Operations at the Pro Football Hall of Fame commented, “We are excited to be working with Tickets.com. Their team has been extremely thorough in their approach; understanding our challenges and requirements and matching up to these with an advanced technological solution that we are confident will provide us with scalability in line with our growth strategy. Our visitors come from around the country and the world and ProVenue’s® user-friendly customer-facing interface will support a seamless transition for all our guests.”

Tim Snyder, Vice President of Business Development at Tickets.com added: “Our partnership will be built from the Pro Football Hall of Fame’s important mission and core values and will bring forward a commitment to creating the ultimate patron experience. The Hall of Fame’s on-going vision for the future will take patrons on a fantastic journey and continue to make it a must-visit for all. We are proud to play a role in supporting the Hall of Fame’s amazing growth plans.”

Dundee Football Club extends Tickets.com partnership with new system integration

The Scottish Premiership side will introduce ProVenue® to manage all ticketing requirements from the 2019/20 season onwards

Dundee Football Club has signed a new five-year agreement with ticketing technology provider Tickets.com, which will see the Scottish Premiership team migrate across to Tickets.com’s most advanced platform, ProVenue®.

The new system, which will manage all ticketing requirements for the top-tier Scottish side, will go live this summer, in time for the 2019/20 season.

A Hosted Web Based Solution (SaaS), ProVenue® offers intuitive ticketing and marketing processes that will not only support improved ease of use for fans, but also provide extensive data capture to help the club analyse trends to enhance fan engagement.

ProVenue®’s complete inventory control will also permit the club to sell tickets across a multitude of sales points and ticket agents, with all inventory managed centrally using in-built access functionality.

The migration across to ProVenue® will also support any future move to a new stadium, as Ticket Manager Neil Cosgrove explains: “This would be a big step forward for Dundee FC and we need to be confident in the technology and infrastructure that we have in place to support the club’s growth; the switch to ProVenue® is very much a part of this.”

A Tickets.com customer since 2010, Dundee FC will utilise the new fully hosted solution’s advanced features including MyProVenue™, a next-generation web application entirely devoted to optimising the fan’s desktop and mobile ticketing experience. The intuitive interface streamlines everything, from buying tickets to managing account preferences, all within a responsive framework that works great on any device.

“At Dundee, we are dedicated to enhancing the experience for our fans and ticketing is central to this,” says Neil.

“ProVenue® and MyProVenue™ will not only improve the digital experience for the customer, but they will support our sales and marketing efforts and provide the club with a ticketing solution that underpins our aims and objectives for the future of Dundee FC.”

UK office opening hours – Christmas and New Year

The Tickets.com UK Office will be operating outside of normal support hours over the holiday season.

24th Dec – Normal Office Hours
25th Dec (Christmas Day) – Closed
26th Dec (Boxing Day) – Emergency support only
27th – 28th Dec – Normal Office Hours
29th – 30th Dec – Emergency support only
31st Dec – Normal Office Hours
1st Jan (New Year’s Day) – Emergency support only
2nd Jan 2018 – Normal Office hours

Any request for support during this period must be called through on 0333 2 406010 using the following ticketing product extensions

ProVenueDatabox™ – Option 5
ProVenueMax™ – Option 6
ProVenue® – Option 7

Tickets.com renews partnership with Speedway of Nations as competition returns to National Speedway Stadium for 2019

Tickets.com UK will once again support the ticketing for one of speedway’s biggest competitions, when the Monster Energy FIM Speedway of Nations returns to the National Speedway Stadium in May.

Managed by BSI Speedway, the annual event sees 15 national team battle it out across two Race Offs in the build up to the Grand Final, where the winners will be crowned Speedway of Nations Champions.

2019 marks a return to the National Speedway Stadium in Manchester for the competition, where seven nations will take part in Race Off 2 on May 11. All tickets will be processed via ProVenue®, Tickets.com’s most advanced ticketing platform, and Tickets.com will also manage all fulfilment for the event. Fans will also be able to choose Tickets@Home as a delivery method across all sales channels, with tickets available online, face-to-face or via phone.

A Tickets.com customer since opening in 2016, the National Speedway Stadium is home to Speedway Great Britain Premiership club the Belle Vue Aces, who also use ProVenue® to manage all ticketing.

Earlier this year, the Aces introduced next-generation web application MyProVenue™ to enhance the club’s online ticket sales. Fully responsive across all devices, MyProVenue™ will also be used to support the Speedway of Nations event, with customers able to buy tickets as well as purchase add-ons and manage account preferences through the application.

CEO of Belle Vue Speedway, Adrian Smith, said: “As a club, we’re delighted to welcome back such a distinguished event as the Monster Energy FIM Speedway of Nations to Manchester for a second consecutive year; the 2018 edition was a big event for us and Tickets.com managed it seamlessly.

“We have commented many times in the past on the world-class potential of the National Speedway Stadium, and it made clear its appeal to the organisers and the riders during last year’s competition.”

For more information about the event, visit http://www.speedwayofnations.com/son/event/2019-RO2.

Tickets.com UK support local community projects through T.Cares Initiative

Tickets.com employees continue to embrace the T.Cares programme and last month, staff from the UK office volunteered at Unity Park and the Mac Garden at Milton Keynes Hospital.

As part of the global T.Cares initiative, Tickets.com employees seek to support the communities where they work and live – from charity fundraising and community service, to creating unforgettable experiences for those in need.

The UK team put forward causes close to them for future T.Cares projects and Milton Keynes’ Winter Night Shelter at Unity Park Station was chosen as one of the latest initiatives. Previously Milton Keynes Bus Station, Unity Park is a welcome centre for local homeless people that provides hot drinks and snacks, before transporting them to supervised overnight accommodation.

Last month, Tickets.com visited Unity Park Station ahead of the opening of its new facility – which will offer daytime welfare, shower and washing facilities – to support the team with painting, cleaning and other hands-on tasks to get the space ready.

Donna Elliott, Project Co-ordinator at Unity Park, said: “We would like to say a huge thanks to the staff who came and helped us with the mammoth task of completing the paint work and getting the place ready for the venue users.

“We were blown away with the team’s willingness to get stuck in and I’d like to thank Tickets.com again on behalf of the many building users who will be carrying out important work with the homeless, vulnerable and those with mental health challenges.”

The Tickets.com team also recently took time out to volunteer at Milton Keynes Hospital’s Mac Garden, a site run by the Milton Keynes Cancer Patient Partnership (MKCPP).

MKCPP is a charitable organisation that works together with cancer patients, health professionals and other cancer-related groups and charities to provide patients and carers with the best possible experience throughout the cancer journey.

The Mac Garden is just one of a number of spaces maintained by the charity and the team from Tickets.com worked with MKCPP’s Jaff Newton to provide some much-needed TLC to the garden.

“I’d like to say a really big thank you to everyone for all their hard work in the garden,” said Jaff.

“It will certainly last for months to come and will be ideal for the hosting events where staff, patients and visitors can enjoy being in the garden. I can’t wait to see it all in full bloom!”

For more information about T.Cares and to find out how your charity or project could get involved, visit https://provenue.tickets.com/uk/t-cares/.

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