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Rugby League Commercial appoints Tickets.com as Ticketing Provider

Rugby League Commercial has continued its reimagining of Rugby League, in partnership with IMG, with the appointment of Tickets.com as the sport’s new Ticketing Provider for all major events.

The partnership will improve the experience for ticket buyers, which has been a major priority since the formation of Rugby League Commercial in early 2023 under the realignment of Rugby League.

The new ticketing site is now live at rugby-league.com/tickets and has been designed to provide a better experience for fans purchasing events tickets, with tickets for the 2024 Betfred Challenge Cup Finals, Magic Weekend and Betfred Super League Grand Final available to buy now.

Rhodri Jones, Managing Director of Rugby League Commercial, said:

“We have been reviewing all areas of the sport’s commercial operation over the last year, in partnership with IMG, and we are excited by the possibilities of our new partnership with Tickets.com. As a company owned by Major League Baseball and also supplying NASCAR and the United Soccer League, they have an impressive track record of delivering league-wide ticketing.

“We want to make it as easy as possible to buy tickets for Rugby League matches, and this is an important step in that journey. As an organisation which stages major events in different venues – this year Wembley Stadium, Elland Road and Old Trafford are already on sale – flexibility is key, and while we will continue to offer paper tickets for those fans who prefer that method of delivery, we believe that many of our customers will appreciate the additional digital and mobile ticketing options that we will be able to offer through Tickets.com.”

Joe Choti, President and CEO of Tickets.com said:

“We are thrilled to partner with Rugby League Commercial, and we welcome them to the Tickets.com family. Our goal is to be more than just a ticketing provider to our clients and our new collaboration with Rugby League Commercial will help us to develop the future of ticketing technology for sports and entertainment. We look forward to bringing Rugby League fans across the UK to our powerful, reliable, and secure ticketing platform to deliver a paramount digital experience. Tickets.com is keen to grow our partnership and looks forward to playing a key role in the reimagining of Rugby League.”

Tickets.com and Agents vs Cancer deliver an unforgettable experience to young cancer patient during Spring Training

March 2023 Surprise, Arizona    As the saying goes, March comes in like a lion and out like a lamb, but it also brings back the roar of the crowd to baseball stadiums around the country. To kick off the upcoming season, Tickets.com, Agents vs Cancer, and Surprise Stadium teamed up to provide a special experience for a Banner University Medical Center baseball-loving patient and his family.

Julio Rodriguez is a huge baseball fan and loved playing the game until he was diagnosed with Stage IV High Risk Neuroblastoma with multiple areas of metastasis in the fall of 2021. After months of inpatient chemotherapy, surgery, two stem cell transplants, and six weeks of proton beam radiation at the Mayo Clinic in Phoenix, Julio is currently disease free but is at high risk of relapse.

On a beautiful sunny day at Surprise Stadium, Julio and his family made their way down to the field, where Julio threw out the first pitch for the spring training game. The fun-filled day delivered an experience that Julio and his family will never forget.

Founder of Agents vs Cancer, Matt Coulter said about the special day, “Our goal is to deliver resources for families that need a little extra love and support. We are extremely excited about this and are just getting started.”

The entire team at Tickets.com, Agents vs Cancer, and Surprise Stadium wish Julio good health and strength as he continues his fight against cancer.

About Agents vs Cancer

Agents vs Cancer provides real estate agents everywhere with an opportunity to support their local hospitals & cancer communities at the close of any real estate transaction. All donations will be utilized to provide warm meals to families with extended hospital stays, charitable partners, social workers, & child life specialists. For more information on how you can get involved go to  https://agentsvscancer.org

About Surprise Stadium

Discover fresh, open-air venues with dynamic mountain views that will exceed your expectations. The nationally acclaimed Surprise Recreation Campus offers over 200 acres of recreational space, including a Major League Baseball Spring Training stadium.

About T.Cares

T.Cares is the Tickets.com community outreach program that supports non-profit organizations and communities across the globe. It is the heart of what it means to have a human experience.

Strong partnerships with our clients and organizations help benefit the communities where we all work and live.

A small act of kindness can make a big impact on your community. Want to learn more about the Tickets.com T.Cares community outreach program? Contact us at marketing@tickets.com.

Tickets.com’s T.Cares Program Helps Raise Funds for the Princess Poppy Rainbow Appeal for Lifesaving Treatment

The parents of a six-year-old girl with stage 4 cancer have thanked Tickets.com and their T.Cares initiative after being left in a desperate race to raise funds for lifesaving treatment. Three weeks ago, through its work with MK Dons Football Club, Tickets.com donated four VIP matchday tickets to the home game against Shrewsbury Town in Sky Bet League One to the Princess Poppy Rainbow Appeal. 

The Princess Poppy Rainbow Appeal was set up by Poppy’s parents, Claire and Ross, to raise funds for potentially lifesaving treatment. Poppy Bailey was diagnosed with stage 4 high-risk neuroblastoma at just four years old. Her family have been tirelessly fundraising so that she can access treatment options abroad, which could cost hundreds of thousands of pounds.

Tickets.com contacted Claire and Ross – whose local football team is the MK Dons – to offer a hospitality package which they could auction off to raise funds. “We were blown away by Tickets.com‘s generosity, which came completely out of the blue,” says Claire. “Despite everything we’re watching Poppy go through, we’ve also seen the best of human kindness.”

The lucky highest bidder – a local grandfather – was able to take his grandson to see the game at the state-of-the-art MK Dons stadium, where they were treated to premier hospitality, reserved seats on Directors’ Balcony, a stadium tour and visit to the Dons’ dressing room, and were presented with a commemorative gift.

“The prize Tickets.com donated was just amazing,” says Claire. “Our spirits were really lifted watching the auction total rise, knowing local people were supporting Poppy, all thanks to Tickets.com‘s kindness. The money raised really could help save Poppy’s life.”

Natalie Jones – Internal Sales Manager at Tickets.com said the following:

“Poppy is a local girl and I have been overwhelmed watching the whole community pull together to raise funds for her much-needed treatment. All at Tickets.com were delighted to be able to contribute by providing tickets for a fantastic day at MK Dons Football Club. We were so pleased they then were able to raffle these off and all monies raised added to their fantastic fundraising efforts. This shows the important of being active in the local community through the T.Cares program.”

Through the global T.Cares initiative, Tickets.com employees seek to support the communities where they work and live – from charity fundraising and community service, to creating unforgettable experiences for those in need.

For more information about T.Cares and to find out how your charity or project could get involved, visit https://provenue.tickets.com/t-cares/ .

The Princess Poppy Rainbow Appeal are still desperate to raise the funds needed to continue Poppy’s treatment. You can support Poppy’s campaign by donating through her fundraising page https://justgiving.com/campaign/princesspoppy or by texting ‘POPPYB’ followed by any whole amount (up to £20) to 70085. Find them on Facebook or Instagram @princesspoppyrainbowappeal.

The Baltimore Orioles are Back on Base with Tickets.com Technology

Baltimore, MD November 15th, 2021 – It’s official, the Baltimore Orioles (Orioles) are back with Tickets.com for a multi-year agreement at Oriole Park at Camden Yards.  The Orioles have announced Tickets.com is back on the roster for ticketing. Previously the Orioles worked with Tickets.com from the 2013 Baseball Season through the conclusion of the 2018 season.

“The Orioles are excited to once again partner with Tickets.com to provide fans with a streamlined and user-friendly ticket-managing experience,” said T.J. Brightman, Orioles Senior Vice President, Chief Revenue Officer. “Oriole Park at Camden Yards is one of the premier entertainment destinations in the region, and we are looking forward to further enhancing the ballpark experience through this partnership with Tickets.com.”

“We are thrilled to be brought back as the official ticketing software provider for the Baltimore Orioles,” Joe Choti, President and CEO, Tickets.com.

Oriole Park powered by ProVenue

The Orioles will be operating on the Tickets.com suite of ticketing software, including the ProVenue® platform, a full-service integrated ticketing solution designed to enable ticket sales and capture and optimize fan data.

In addition, the Orioles will be showcasing their club brand to fans utilizing MyProVenue™, the fan-facing web application, entirely devoted to optimizing the fan desktop and mobile ticketing experience.  The intuitive interface streamlines the actions of buying tickets and managing their account, all within a responsive framework that works flawlessly on any device.  MyProVenue focuses on the baseball fan experience, providing a higher level of flexibility and usability compared to traditional e-commerce platforms.

Alfred™

To complete the digital ticketing experience, the Orioles will be utilizing Alfred, the all-in-one access control solution from Tickets.com.  Alfred validates tickets and works seamlessly with the ProVenue back-office solution for reporting, and detailed fan entry data.

Additionally, Alfred deployed on Janam’s XT3 handheld scanners expedites venue entry and enables frictionless transactions for fans and box office staff.  Janam Technologies, the leading provider of contactless venue access solutions, provides the most proven handheld scanners for venue access and its flagship XT3 supports the most advanced “tap-and-go” Near Field Communications (NFC) features of Apple Wallet™ & Google Pay™ to validate traditional and digital tickets in record time.

“We are thrilled to partner with Tickets.com to deliver the most advanced digital ticketing technology for sports and live entertainment,” said Harry Lerner, CEO, Janam Technologies. “Smaller, lighter, faster and more affordable than other ticketing solutions, Janam’s scanners provide professional sports teams like The Orioles with a safe, secure and easy-to-use device to speed entry and future-proof their investment with a solution that seamlessly integrates with other venue access solutions.”

For more information the Baltimore Orioles, check out their website

About Tickets.com

Tickets.com is a technology solutions provider focused on building premium live event experiences for clients and fans.

Established in 1995, Tickets.com has been the technology provider for over 1MM live events across the globe. Our team is dedicated to developing and delivering the most innovative and modern ticketing technology in the world. Through strategy, partnership, and innovation, Tickets.com is on a mission to disrupt the ticketing industry and provide the best live experiences.

Learn more about our software and services

If you are interested in becoming a client, please contact us

 

Wolf Trap and Tickets.com bring the remarkable to Shriners Hospitals for Children® patient

( Vienna, VA) – September marks the start of fall and the end of the summer season at the Filene Center at Wolf Trap. To mark the end of the season, Wolf Trap Foundation for the Performing Arts and Tickets.com put together a special experience for an extraordinary Shriners Hospitals for Children patient, José and his family.

José the Musician:

The Philadelphia team at Shriners Hospitals for Children has seen lots of talented patients pass through their doors. Few patients have had the ability to quiet a room like José.

José, professionally known as José André, is a piano prodigy who plays Jazz, Bossa Nova, Latin American, and World Music. He also happens to be blind.  At the young age of 16, he has already performed at the Kennedy Center Millennium Stage, Blues Alley, and the Library of Congress. He has also performed internationally in Rome, Kuala Lumpur, and Finland. Along the way, he has shared the stage with various notable artists, including Grammy winners Marcus Miller and Renée Fleming.

José has been playing piano since he was three and a half years old and what is even more surprising is that neither of his parents are serious musicians. He plays the piano by ear and loves to improvise and play along with others. Although he still shares similar interests with many other teenagers, José’s biggest passion has always been music.

“I feel happiness and joy when I play the piano because music is life for me,” said José.

The Wolf Trap and Tickets.com Experience:

To celebrate this incredible musician, Wolf Trap and Tickets.com treated José and his family to a musical evening under the stars featuring Lake Street Dive, a quartet known for their indie rock infused take on classic jazz and soul.

The evening included VIP seats to the Lake Street Dive concert on September 9, exclusive access to Wolf Trap’s Encore Circle Lounge and dinner accommodations on site at The Fermented Pig BBQ at OVATIONS with complimentary drinks, and gifts from Tickets.com and Wolf Trap.

More About José:

Born with cerebral palsy, José began his Shriners Hospital journey after his mother, Giovanna, saw a TV commercial that encouraged her to reach out to the hospital. They were looking for alternative treatments to help with José’s walking.

Over the years, José has received surgery and physical therapy to help straighten and strengthen his legs.. Many staff have come to know him as a hard-working patient with an winning smile and positive attitude about life.

“José is an incredible young man with a huge heart, and it is always a pleasure working with him to help him walk with his walker so he can be more independent when not in his wheelchair,” said Mallory Meyer, DPT, senior physical therapist. “Regardless of what José is going through, he always ensures that the people around him are doing well and can bring a smile to anyone’s face by simply saying hello, talking about football (soccer), and of course by using his incredible talent of playing the piano so beautifully.”

Most people would never know the amount of pain José experienced while walking. Although his walking has improved significantly, he still uses his wheelchair for long distances. He and his parents are grateful for all the profound effect that Shriners Hospital has had on José’s life.

“The care received at Shriners [Hospital] made a huge impact on his life,” said José’s mom, Giovanna. “His legs are straighter because of his surgery. His physical therapy helps him gain strength in his legs, and his occupational therapy helps him gain independence in his daily living skills. José also got a customized wheelchair that he uses for school and helps make things a lot more comfortable for him.”

José’s mom/manager continues to share his story as they travel around the world. She hopes that she can encourage other parents to seek care for children with special needs and that José inspires others with disabilities to follow their dreams.

“José Andre has a special journey, and he has been fortunate to meet people that care for him and helped him achieve his goals,” said Giovanna. “His goal is to be able to have a life that is not defined by his disabilities, but it is modeled by his abilities.”


About Shriners Hospitals for Children

Philadelphia provides specialty orthopedic care to the Philadelphia community and beyond.  We are a non-profit hospital caring for children for over 95 years with routine and rare orthopedic conditions, including fractures, sports injuries, scoliosis, and spinal cord injuries. We offer surgical, non-surgical, and rehabilitative services using innovative and advanced technology.

For more information, please visit: www.shrinersphilly.org

If you would like to make a donation to help José and other children like him the Philadelphia Shriners Hospital, please visit: https://lovetotherescue.org/

 About Wolf Trap

Wolf Trap Foundation for the Performing Arts, a 501(c)(3) nonprofit, produces and presents a full range of performance and education programs in the Greater Washington area, as well as nationally. Wolf Trap features three performance venues: the outdoor Filene Center and Children’s Theatre-in-the-Woods, both located at Wolf Trap National Park for the Performing Arts, and The Barns at Wolf Trap, located down the road from the national park and adjacent to the Center for Education at Wolf Trap. The 7,028-seat Filene Center is operated in partnership with the National Park Service and annually showcases an extensive array of diverse artists, ranging from pop, country, folk, and blues to classical music, dance, and theatre, as well as multimedia presentations, from May through September. The Barns at Wolf Trap is operated by Wolf Trap Foundation year-round, and during the summer months is home to the Grammy-nominated Wolf Trap Opera, one of America’s outstanding professional training programs for early career opera singers. Wolf Trap’s education programs include the nationally acclaimed Wolf Trap Institute for Early Learning Through the Arts, Children’s Theatre-in-the-Woods, a diverse array of arts education classes, grants, and a nationally recognized internship program.

About T.Cares

T.Cares is the Tickets.com community outreach program that supports non-profit organizations and communities across the globe. It is the heart of what it means to have a human experience.

Strong partnerships with our clients and organizations help benefit the communities where we all work and live.

A small act of kindness can make a big impact on your community. Want to learn more about the Tickets.com T.Cares community outreach program? Contact us at T.Cares@tickets.com

 

 

Tickets.com @ NASCAR Technology Partners

Daytona, FL– September 2, 2021.  Last Saturday, Tickets.com headed down to Daytona Florida to participate in the NASCAR Technology Partner event during the Coke Zero Sugar 400 NASCAR Cup Series Race.

The Technology Partner event provided an opportunity to engage in discussions about the transformations NASCAR is making to improve race events, increase ticket sales, accelerate marketing efforts, and streamline operations.  This inaugural event was aptly themed Technology at the Speed of NASCAR. Speakers included the entire NASCAR technology team headed up by Christine Stoffel-Moffett, Vice President, Enterprise Technology.  At the event speakers shared how infrastructure and data quality and quantity have grown in every facet of the sport.

Ticketing Technology at the Speed of Nascar

With the Daytona International Speedway and the final race before the NASCAR playoffs as a back drop, the presentation showcased how access to technology and fan data are transformational in increasing personalized fan experiences and fan engagement within the sport.  The ProVenue platform (the back-office ticketing solution from Tickets.com), is now parked in the NASCAR Data Garage for improved audience segmentation and the start of automated processes.   NASCAR also is deep into learning from scan data provided by Alfred, Tickets.com’s custom all-in-one access control solution, to understand fan movements at events.

Joe Choti, President & CEO of Tickets.com said about the event,

“NASCAR has truly embraced technology as the path to improving fan experiences and we are proud to be part of this process to build the best in fan experiences.”

Learn more about NASCAR

ABOUT Tickets.com

Tickets.com is a technology solutions provider focused on building premium live event experiences for clients and patrons. Established in 1995, Tickets.com has been the technology provider for over 1MM live events across the globe. Our team is dedicated to developing and delivering the most innovative and modern ticketing technology in the world. Through strategy, partnership, and innovation, Tickets.com is on a mission to disrupt the ticketing industry and provide the best live experiences.

Learn more about Tickets.com software and services.

Email Marketing: Common Mistakes

Marketing your events can fall short if your email messages are riddled with mistakes.

The best way to avoid mistakes is to check your work.  Consider these tips to verify your marketing messages before they go out the door.

Common Mistakes in Email Campaigns 

  1. Spelling & Grammar Mistakes. It’s simple but, extremely important. Proofreading can make the difference between looking professional or not. Make sure to rely on another set of eyes to catch what spell check can miss.
  2. Check for Mobile Optimization. Many of your subscribers are likely to read about your events on their mobile phone. If your images aren’t easily readable on a smaller screen, they aren’t going to get the message.
  3. Check Your Links. Sending your subscribers to learn more about the wrong event can confuse them and lower your conversions. Make sure to check each image, button, and hyperlink.

 

Workflow Approvals

Workflow approval processes are a great way to keep tabs on your mistakes and ensure your messages get evaluated.  Determine if your email provider has a process to facilitate the review.

CrowdConnect the Tickets.com official email marketing platform has a Workflow Approval process built in to make it simple to verify content within a message before deploying your campaigns.  Using a snapshot of the message, workflow recipient(s) can easily review messages, cancel them if they are incorrect, send them if approved, and alternately edit them for corrections.

If you are a current client interested in learning more about the Workflow Approval process within CrowdConnect, please check out our Knowledge Base for more detailed information

Interested in CrowdConnect the Tickets.com official email marketing platform powered by WhatCounts? Learn More.

Erie County Fair Goes All In With Digital Tickets At Full Capacity

Hamburg, NY (July 1, 2021) – Tickets.com and Erie County Fair have partnered to provide patrons with a touchless, premium, seamless fair experience.  This year, admission tickets will be sold exclusively online through the MyProVenue™, a Tickets.com web application for digital tickets.  Tickets will go on sale July 1st starting at 9:00am.  They will be for sale until August 22nd.  The Erie County Fair will run from August 11th – 22nd at full capacity and as added financial consideration to patrons, Erie County Fair has waived admission ticket fees and parking will be included.

Additionally the GUSTO Grandstand will feature concerts and motor events throughout the run including Gabriel Iglesias, Styx, Jon Pardi, The World’s Largest Demolition Derby and more.  Tickets will also go on sale for these events starting at 9:00am on July 1st.  Get a complete list of events at www. ECFair.org.

“We are excited to be able to bring the Erie County Fair back this year with top name free entertainment shows daily, livestock exhibits and competitions, daily shows in the GUSTO Grandstand, Strates Shows Midway, traditional and new fair foods, great shopping and more” said Jessica Underberg, CEO and Fair Manager.

The Latest Ticketing Technology

MyProVenue, the patron-facing web application is entirely devoted to optimizing the patrons’ desktop and mobile ticketing experience.  The intuitive interface streamlines the actions of buying tickets and managing account preferences, all within a responsive framework that works flawlessly on any device.  MyProVenue focuses on the Erie County Fair patron experience, providing a higher level of flexibility and usability compared to traditional e-commerce platforms.

Interested in getting tickets to the Erie County Fair?  Buy Now

Learn More about Erie County Fair

About Tickets.com

Tickets.com is a technology solutions provider focused on building premium live event experiences for clients and patrons. Established in 1995, Tickets.com has been the technology provider for over 1MM live events across the globe. Our team is dedicated to developing and delivering the most innovative and modern ticketing technology in the world. Through strategy, partnership, and innovation, Tickets.com is on a mission to disrupt the ticketing industry and provide the best live experiences.

About Erie County Fair

The Erie County Agricultural Society is a private not-for-profit membership organization. Established in 1819, the Society is the oldest civic organization in Western New York. The mission of the Erie County Agricultural Society (ECAS), sponsors of the Erie County Fair, is to preserve and enhance, by educational endeavors, the agricultural and historical legacy of New York State. The Fair strives to fulfill appropriate aspects of the agricultural, educational, entertainment and recreational needs of Western New York. (www.ECFair.org)

Learn more about our software and services at https://provenue.tickets.com/

If you are interested in becoming a client, please contact us at Sales@tickets.com

University of the Pacific Shoots Hoops with Tickets.com Technology

Costa Mesa, CA (May 28th, 2021) – It’s official, the University of the Pacific, home of the Tigers, has announced Tickets.com as their new point guard for ticketing just in time for the Men’s and Women’s Basketball season ticket renewals. In addition to basketball, Tickets.com will also be used for Baseball, Softball, Volleyball, Men’s & Women’s Water Polo, and the Conservatory of Music.

“We’re thrilled to be chosen as the official ticketing software provider for the University of Pacific.  Our ProVenue technology will help enable students and patrons alike to enjoy a safe and secure event experience,” Tim Snyder, Vice President Business Development, Tickets.com

The Latest Ticketing Technology

The University of the Pacific will be operating on the Tickets.com suite of ticketing software including the ProVenue® platform, a full-service integrated ticketing solution designed to enable ticket sales, capture and optimize patron data.

In addition, the University of the Pacific will be showcasing their own brand to patrons utilizing MyProVenue™, the patron-facing web application, entirely devoted to optimizing the patrons’ desktop and mobile ticketing experience.  The intuitive interface streamlines the actions of buying tickets and managing account preferences, all within a responsive framework that works flawlessly on any device.  MyProVenue focuses on the University of the Pacific  patron experience, providing a higher level of flexibility and usability compared to traditional e-commerce platforms.

To complete the seamless ticketing experience the University of the Pacific will be utilizing Alfred as their complete all-in-one access control solution from Tickets.com.  Using Alfred, they can streamline attendance,  and create a frictionless venue entry for patrons and box office staff.

And More

The University of Pacific is dedicated to advancing their technology and plan to explore the over 80 registered developer solutions offered from Tickets.com,

“We felt like the Tickets.com system would be the best fit for Pacific Athletics. It offers us technology that we did not have before, while also being easy to use for our fans. ” Director of Athletics Janet Lucas.

The Registered Developer Program allows for third-party applications to become certified and integrate with ProVenue via API to expand delivery, transactions, reference, account / inventory management, market offers, and more.    Plus, this program offers data feeds, and database replication to push innovation and clients’ needs at the forefront of Tickets.com solutions and the possibilities are endless.

For more information the University of the Pacific, check out their website.

Interested in Men’s & Women’s Basketball Season: Click Here

About Tickets.com

Tickets.com is a technology solutions provider focused on building premium live event experiences for clients and patrons. Tickets.com works with over 37 universities, is the official league ticketing provider for MiLB, USL, and Nascar.

Established in 1995, Tickets.com has been the technology provider for over 1MM live events across the globe. Our team is dedicated to developing and delivering the most innovative and modern ticketing technology in the world. Through strategy, partnership, and innovation, Tickets.com is on a mission to disrupt the ticketing industry and provide the best live experiences.

Learn more about our software and services.

If you are interested in becoming a client, please contact us.

How can my venue get ready to re-open?

Reopening your venue after this hard-hitting pandemic is likely one of the most difficult operational tasks your venue will take on.  But as the world opens up and begins to embark on its new normal, re-opening may mean surviving yet another tough year.  While the world begins to reopen and embark on its new normal, re-opening may mean surviving yet another difficult year.

Developing strategies to make this possible – can make all the difference.  To get you started – Tickets.com has put together some simple steps to help your venue succeed while keeping your patron and staff safety as a top priority. 

What is Social Distance Seating?

Social Distance Seating in short is making room for pods or groups of the same party to sit with one another, while maintaining a minimum distance from a different pod or group.  

5 Simple Strategies to Social Distance Seating. 

  1. Plan Seating Configuration Accordingly – Consider setting up your venue seating based on general admission configurations (seating by zones) to separate parties.  Alternately consider planning reserved pod-seating.  By examining your venue map and patterns in multi-ticket purchases you can map out an optimal reserved seating configuration to sell in pods.
  • Save Your Seats Appropriately – Use a ticketing platform like ProVenue to manage your inventory with extended seat definitions, and hold codes.  
  • Empower Your Patrons – Provide digital tickets and self-service ticket management for your patrons with a web-application like MyProVenue you can minimize staff and patron contact.  Consider software that has the flexibility to forward tickets while maintaining social distance pods as well as one that makes flexible schedules work.  We all know there will be some movement – so make sure that patrons can manage exchanges, vouchers, and account credits without overburdening your staff.
  • Talk to Your Patrons – In times of trouble – MORE communication is better.  Use whatever customizable text you can to provide your patrons all the information they need to purchase socially distanced seats and enter your venue safely.   In MyProVenue, from purchase flow to event day messages, can be customized to provide guidelines, venue rules and more.  When “talking” to patrons consider using QR codes to quickly direct patrons to key messaging including: how to access digital tickets and safety protocols. 
  • Go Contactless at the Entrance – Pedestals that use Near Field Communication (NFC) technology are a great way to limit the staff scanning at entry and VIP areas as they can be unattended.  Also consider hand-held devices that use NFC to reduce entry friction. Tickets.com makes contactless simple with Alfred, our all-in-one access control solution, which syncs seamlessly with ProVenue our ticketing platform and MyProVenue our patron digital ticketing technology.   

For more information and to find out how we can help your venue

Learn More about Tickets.com

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