Tickets.com Staff, Author at Tickets.com - ProVenue • Page 11 of 12

Double celebration for Pavilion Theatre Rhyl as Tickets.com celebrates 25-year partnership

The Pavilion Theatre in Rhyl celebrated its 25th anniversary this month, with a special Gala Concert. Over the last quarter of a century an eclectic mix of artists and performers have appeared at the seaside venue, with Tickets.com by their side since the very start.

As the third Pavilion in Rhyl with a longstanding history that dates back to 1891, the current Pavilion Theatre has employed three of its ticketing staff since its opening in 1991 – operations manager and deputy manager Val Simmons, box office supervisor Tina Evans and box office assistant Donna Battisa.

To celebrate the 25-year anniversary, a special poster was presented to the three staff members by Tickets.com and was signed by all the team currently working at Tickets.com. In that time, the theatre has progressed from using the original DOS system Pass1 to using Tickets.com’s ProVenue suite of products to manage all ticketing requirements.

In recognition of the theatre’s development and strategy to constantly evolve and innovate its business processes, the Pavilion also uses customised web page solution ProVenueOnline® to facilitate 24/7 online sales and ProVenueConnect™, Tickets.com’s all-in-one email marketing software that provides customers with the essential features needed to create, send, track and profit from email marketing.

Operations manager Val Simmons has worked closely with Tickets.com since starting at the Pavilion. Speaking on the partnership, Val said: “Since we first engaged Tickets.com in 1991, we have not only seen our systems and processes advance greatly but also our relationship with the staff there.”

“The support desk is always on hand to resolve any queries that we might have and the onsite training provided is excellent. We’ve really enjoyed working so closely with the Tickets.com team over the last 25 years and look forward to many more!”

On Sunday 18 September, Rhyl Pavilion celebrated its 25th anniversary with a special Gala Concert, which featured an all Welsh cast. Former X-Factor runner-up Rhydian led the performance, alongside popular local actress Rebecca Trehearn and Holywell boys Richard and Adam Johnson, who were operatic finalists on Britain’s Got Talent.

The Pavilion is renowned for its variety of productions and events, making the flexibility of its ticketing system an important feature for Val and her team: “We need to be able to determine how and when we sell tickets and thanks to Tickets.com, we are able to manage the sales process ourselves very easily and efficiently.”

Derek Palmer, Tickets.com’s managing director and executive vice president, international, said: “On behalf of all the team at Tickets.com I wanted to say a huge congratulations to Val and her colleagues at Pavilion Theatre Rhyl for achieving this fantastic milestone. Pavilion Theatre Rhyl have been long term clients of Tickets.com and the relationship is one of true partnership.

“I am delighted that we can continue to offer the products, technology and service to support their determination to innovate and succeed and I am sure there will be many more amazing shows and milestones achieved in future years.”

The 1031 seated Pavilion Theatre attracts visitors from North Wales, the Cheshire border region and beyond and hosts a wide variety of shows including West End musicals, orchestral concerts, ballet and contemporary dance, stand-up comedy and community theatre.

For more information on the Pavilion Theatre, Rhyl, visit www.rhylpavilion.co.uk.

If your venue is celebrating a milestone anniversary then we want to hear from you! Get in touch with the Tickets.com team atuksales@tickets.com.

T.Cares Partner: Special Olympics NJ Players at Citi Field

In 2016, we launched our T.Cares program to make a difference within our communities and to create a positive impact around the world. Read more about our T.Cares program here.

Most Recently, we invited three baseball players, Rich, Chris and Moose from the Special Olympics New Jersey team to attend batting practice with the New York Mets at Citi Field! Tony Vlahovic, Special Olympics NJ Team Coach shared, “The anticipation of all three athletes leading up to the Mets game included multiple phone calls, texts and emails. All communication expressed their excitement of being together and watching a Mets game. Jeff Baldino, Senior Director of Competition, and I did not share any details of the day and we were very excited to see their faces as the day unfolded. The smiles started immediately as we entered the field. Rich said he never thought he would be on a big league field and Moose repeatedly claimed it was one of the best days of his life!”

What makes the Special Olympics NJ Organization such an amazing T.Cares Partner is their dedication to providing year-round sports training and athletic competition in a variety of Olympic-type sports for children and adults with intellectual disabilities, giving them continuing opportunities to develop physical fitness, demonstrate courage, experience joy and participate in a sharing of gifts, skills and friendship with their families, other Special Olympics athletes and the community.

Specifically, “The Special Olympics Baseball program has developed an incredible heart and soul for players and coaches alike since it began in 2013. The pure joy and love for the game of baseball and each other has progressed over the past 3 years. This program enables athletes who were never given an opportunity to play baseball in their youth, develop their skills and actually play the game. The memory I will always have in my heart is watching the team celebrate after winning the gold medal vs. Rhode Island in the 2014 USA Games. The tears of happiness that we all had as we dogpiled and threw containers of Gatorade on each other (primarily the coaches getting soaked) just like on television! The bonds that developed between the athletes and the coaches is something I have never experienced in my own professional career. I would do anything to help and guide these incredible people not only in baseball, but also in their lives,” said Tony Vlahovic.

As a Tickets.com community we’re grateful for the opportunity to support such an incredible organization and we invite you to join us and get involved!

SpecialOlympics_NJ-3 SpecialOlympics_NJ-1

Help support the Special Olympics Baseball program and Special Olympics in general by taking the time to watch the games and attend practices to sponsoring events. Sponsorship funds are used to support all the sports and activities led by Special Olympics. Lastly, help generate interest and revenue among your friends and colleagues so you can can keep the dreams alive for these athletes to continue to play baseball.

To get involved or donate to the Special Olympics New Jersey, click here.

Principles Of Good Web Design

The Tickets.com design and technology team came up with some basic principles of good web design that you can apply to any client-facing items: your website, email campaigns, marketing collateral or even your business cards. We hope you enjoy!

So, What is Good Design?

It is important to remember that good design is not only how something looks, but also how it feels and works as well. If a website looks slick and modern but has a terrible user experience, your design becomes unusable. No matter what you’re building, it’s important to keep the user in mind. It’s easy to fall into the trap of adding something into your design because it “looks cool”, but if it serves no purpose then it should be removed.

Basic Principles of Good Design

Colors and Fonts

Good design should keep your brand consistent. Stick to colors and fonts that make sense for YOUR brand and your organization. Typically, do not use more than two fonts on each item you are designing. To mix things up a bit, feel free to use different weights and styles of the same font.

Decide if you want to use a sans-serif or serif font as your main text. Sans-serif presents a more modern feel and is easier to read in large blocks, while a serif font adds a more elegant and professional feel. There are lots of fonts available online now through WebKit or DaFont that can really liven up your designs and stray away from the typical Arial or Times New Roman that everyone uses.

Use colors that complement your brand and your logo. Understand that different colors evoke different emotions and reactions.

White Space and Layout

As tempting as it is to cram as much as you can into a PDF or website, white space is really important for any design because it aids in readability and content prioritization. It gives your design visual breathing room and creates a simple and elegant look and feel.

Grid-based designs are also a great way to improve site organization. Grids help establish where elements of your site should be placed within your layout. The rule of thirds also helps with placement. The rule of thirds is a guideline that proposes all the important information and design elements be placed along the lines of intersection when a photo or design is split into thirds. Using a grid and/or the rule of thirds can help you organize your content to create the most aesthetically appealing design.

Be sure to keep all the important information on the top left as people usually read in an F-pattern. Keep text blocks short and the use of bullet points are key.

Load Time and Responsive Designs

We live in a mobile world and our websites and designs should reflect this. Websites should be responsive across all devices whether it’s your desktop, tablet or cell phone.

Optimize your photos and PDFs so that they load and download quickly. Downsizing your large PDF’s are easy with a variety of tools online. Smallpdf is a site that provides a free and intuitive tool that can compress your PDF, making it easy and quick to send those files online.

We’re Here to Help

Whether you need an email blast sent out to your clients, a brand new venue map, a facelift or total redesign of your site, we are here to help. Contact marketing@tickets.com for any design needs that you may have and we’ll be happy to have you touch base with one of our project managers/designers for more information.

T.Cares Raises Funds for Crisis, A National Charity for Homeless People

Tickets.com is on a mission to impact the world around us in positive and effective ways. Recently, members of our UK office dedicated their personal time to raising money for a charity close to their hearts. Their team name was the TDC Tumblers, and this is their story.

We, the TDC Tumblers took part in the Color Obstacle Rush event at Willen Lake in Milton Keynes on Saturday June 4^th 2016. We felt this was a great way to have fun as a team, while raising money for the charity ‘Crisis’, a national charity for single homeless people. The team at Crisis is dedicated to ending homelessness by delivering life-changing services and campaigning for change. Thanks to the generosity of colleagues, family and friends we raised £233.00 for this worthy charity.

Yeovil Town FC becomes first English club to adopt ProVenue ticketing system

Yeovil Town FC, a Tickets.com client since 2012, has recently migrated across to ProVenue to manage all of the club’s ticketing requirements.

Football League Two side Yeovil Town went live with the new ticketing system in time for its pre-season friendly against Swindon Town in July; the first home league game ticketed through ProVenue was a 2-0 win against Notts County.

The decision to move across to ProVenue was made to boost the club’s online ticket sales and experience for its fans; already sales online are up on last season’s per-game average and feedback from supporters has been very positive.

“Moving across to ProVenue was a major step forward for the club; it will enable us to provide an improved ticketing experience for our fans and encourage more ticket sales online, which is something we are working hard to achieve,” said Robert Baker, Ticket Office Manager at Yeovil Town.

The club also wanted to upgrade to ProVenue to benefit from the system’s advanced CRM features. ProVenue allows users to capture data in a variety of formats to support in the analysis of trends, to develop metrics and facilitate targeted marketing campaigns.

A quick turnaround to get the new system up and running in time for the start of the Football League season was essential; the club’s longstanding relationship with Tickets.com’s support and customer services team was vital to this, as Robert explains, “We’ve worked really closely with Tickets.com to ensure that the new system was designed and built to meet our ticketing needs – and, against a tight deadline, the team delivered exactly what was required. Their in-depth understanding of the club is invaluable and we have a fantastic relationship with the team there.”

Nick Kinsella at Tickets.com said: “We’re really pleased with the feedback so far from Robert and his team since the club went live with ProVenue; the system’s advanced functionality will enable them to offer their fans so much more in the way of an online experience and its reliable, user-friendly features will support the growth in online ticket sales.”

Tickets.com Extends International ProVenue® Roll-Out with Launch at Info Cultuur and HETPALEIS

PRESS RELEASE FOR IMMEDIATE RELEASE

Tickets.com extends international ProVenue^® roll-out with launch at Info Cultuur and HETPALEIS

The two longstanding clients, based in Antwerp, Belgium, went live with the new ticketing system earlier this month

Date, 2016 – Milton Keynes, UK – Tickets.com, the industry leading provider of global ticketing and marketing solutions, has today announced the introduction of the latest version of its ticketing system, ProVenue^®, for the popular Antwerp-based ticket outlet & cultural information center, Info Cultuur, and popular youth theatre HETPALEIS.

A client since 1993, Info Cultuur will utilize ProVenue^® alongside the existing technology previously implemented by Tickets.com to manage all aspects of its ticketing; this includes online sales with a wide range of features, as well as customer selection, data cleansing and reporting.

As Tickets.com’s most advanced ticketing system, ProVenue^® is a full service, integrated ticketing solution that puts users in complete control of their ticketing operation. It enables venues to sell tickets to consumers under their own brand and capture, access and own consumer data, providing a 360° view of the buying habits and preferences of their patrons.

Already well-established throughout the US, ProVenue^® was launched internationally in 2013; users in the UK include the National Speedway Stadium, the Lord Mayor’s Show and all 14 clubs in the British Basketball League (BBL). ProVenue’s popularity continues to grow globally, with dozens of leading performing arts venues and professional sports clubs having implemented the system in North America, Australia and Europe, including the world renowned opera house Semperoper, in Dresden, Germany.

Commenting on the launch of the new ticketing system, Sven Verlinden, head of sales and service at Info Cultuur, said: “Having worked with Tickets.com for more than 20 years, I feel honored to be among the first to be able to provide the latest ticketing solution for our different partner venues, which include museums, theatres and concert halls in and around Antwerp. The transition to ProVenue^® has been very smooth and we are very confident in continuing our longlasting relationship with Tickets.com, and look forward to making full use of the system’s new features.”

Info Cultuur launched ProVenue^® at the start of May with the sale of Zomerateliers, a series of children’s workshops taking place across Antwerp throughout the summer. Tickets for future events will also be available to buy online and at the Info Cultuur box office.

HETPALEIS is the second organization in Belgium to implement ProVenue^® in recent weeks; HETPALEIS’s decision to update the ticketing system was made in order to meet the growing demands of its customers.

“We enjoyed a very successful start to ticket sales for the new season thanks to ProVenue^®,” confirmed Frank Meyer, POS and application administrator from HETPALEIS.

“Thanks to the support from the Tickets.com team we were very well prepared and as a consequence, we experienced minimal disruption and queries from staff during the opening days of ticket sales – we’re pleased we made the transition to ProVenue^®!”

Derek Palmer, Tickets.com’s managing director and executive vice president, international, said: “Today’s announcement is another significant step forward in the roll-out of ProVenue^®, with two organisations in Belgium implementing the system at the same time.

“With ProVenue^® already widely used in North America, and with growing popularity in other territories including Australia, we’re seeing a wide range of organizations and venues benefitting from the system’s advanced features and we continue to focus on supporting these clients and growing the presence of ProVenue^® in Europe and worldwide.”

For more information about Tickets.com and ProVenue^® visit www.provenue.tickets.com.
For more information about Info Cultuur, visit www.infocultuur.be
For more information about HETPALEIS, visit www.hetpaleis.be

About Tickets.com
Tickets.com is a leading provider of fully integrated event ticketing solutions and services for thousands of top arts, entertainment, and sports organisations worldwide. Delivering the latest in ticketing technology, Tickets.com offers the advanced ProVenue™ ticketing platform, which serves the core of a comprehensive suite of integrated features, products, and services that help clients enhance ticket sales, marketing efforts, and overall customer experience.

A wholly owned subsidiary of MLB Advanced Media, LP, since 2005, Tickets.com is headquartered in Costa Mesa, CA, and has regional offices across the U.S. and internationally in the UK, the Netherlands, Germany and Australia.

For more information please visit http://uk.provenue.com.
B2C website: www.tickets.com
Twitter: www.twitter.com/ticketscom_uk
Support: www.twitter.com/TDCsupport

PR and Media contacts (UK) – 100AND10%
+44 (0) 118 327 2940
Lauren Chambers, lauren.chambers@110percent.co.uk

Fastest Concert Sellout in Busch Stadium III History

LOUIS, Mo., April 15, 2016 – The legendary Sir Paul McCartney has done it again. Selling out yet another venue in record time. Tickets for his One on One tour at Busch Stadium, home to the St. Louis Cardinals went on sale to the public on April 15^th. In less than an hour all 41,000 tickets that were made available for the show were gone! The performance will debut a brand new production, utilizing state of the art audio and video technology while employing massive screens, lasers and fireworks to ensure an unforgettable experience from every seat in the house.

“The demand for this event has been tremendous,” said Vicki Bryant, Vice President of Event Services & Merchandising. “It promises to be a once in a lifetime opportunity to enjoy a music legend in one of the most iconic venues.”

We are proud to be the selected ticketing partner that continues to set sellout records around the world. We look forward to raising the bar even higher by partnering with venues to set the next sellout record.

To all of those fans who were lucky enough to get their hands on tickets – enjoy the show! www.cardinals.com/McCartney #McCartneyatBusch

What’s New in Marketing

There are many new and exciting focuses and ideas arising to action at Tickets.com. We have aligned our brand to better meet the values of our company mission starting with our new tagline: Experience Is Everything!

Experiences help define us as humans and have the power to create great stories, amazing memories, and life-changing ideas. Our goal is to help you make each and every experience for your patrons a remarkable one.

This is where Team Tickets.com is headed—putting our patrons’ desire to experience at the forefront of everything we do by ensuring the most advanced technological tools because it’s all about less waiting and more living.

We have also introduced a more modern appeal with our new “T.” logo as part of our future forward branding initiatives, and have launched a new marketing platform—CrowdConnect™. Check out more information about CrowdConnect™ in our Remarkable Products and Updates post!

Lastly, because we believe in the foundation of a solid unified community, we recently launched our community program called T.Cares. This program is on a mission to give back to communities all around the world. Whether it is the veteran who proudly served their country, a child battling a disease or a family struggling financially, our goal is to create unforgettable experiences for those in need. We have several special events scheduled with various venues around the world. Contact marketing@tickets.com to find out how your venue can become part of T.Cares. We look forward to hearing from you!

The Red Sox Replay Launch Success!

We at Tickets.com understand the excitement you feel when you secure a ticket to your favorite event on the secondary market, when the event has been sold out for months. We also understand how frustrating it is to pay a month’s worth of rent in fees that these sites are charging. You worked hard for your money, why spend it on fees? This is why our guys and gals with pocket protectors and IQs of over 249 have been hard at work creating a solution for you the consumer. All their hard work has created the most user friendly secondary ticket market in the industry, which we are calling Replay.

The Boston Red Sox were so blown away by Replay that they wanted to be the first to take it to the marketplace. They call it Red Sox Replay. Awesome name; we know! Within 24 hours of the launch of Replay, the new Tickets.com resale platform took the market by storm. There were over 28,000 tickets posted on the site during its first day, which was more than the total number of tickets posted to Stubhub during the first 30 days of March in 2015. OUCH!

Since its inception one year ago, the goal of Red Sox Replay has been to create a Secondary Marketplace option that would benefit the Red Sox and their loyal fans. We have provided an easy and enjoyable experience that can be accessed on either your mobile device or desktop. You can list your tickets on Replay with just a few clicks! When tickets are sold, they are digitally delivered safely and securely to the buyer without the hassle of printing and mailing.

Replay offers the safest, most secure and trustworthy site for fans buying or selling Official Red Sox tickets. With rapid success in its early stages, we expect Replay to gain market share and become dominant in the secondary marketplace. For the best secondary market experience, go to RedSoxReplay.com to purchase your Red Sox tickets today.

Co-written by Bucky Heath and Paige Funk

Red Sox to Launch Official Resale Ticketing Platform For Fans to Buy and Sell Red Sox Tickets

BOSTON, MA – The Red Sox today announced plans to launch a new online resale ticket platform where fans can buy and sell Red Sox tickets. “Red Sox Replay” will be available to all fans through their Red Sox “My Tickets” account. The platform is scheduled to go live on March 1 at redsoxreplay.com.

Red Sox Replay allows sellers to set the ticket price and even provides the option of automatically donating tickets to the Red Sox Foundation for a tax credit should they remain unsold by a certain date or time.

The new platform will have lower fees for buyers than competing sites, and because it is fully integrated with the Red Sox ticketing system, tickets will be sent electronically, eliminating the need for printing and shipping.

Red Sox season ticket holders will have added incentives to use the site, including lower fees and the option of a full fee reimbursement towards renewal of their season ticket account. The group will also earn Red Sox Rewards points with each sale.

“Over the years, one of the requests we have heard most from our season ticket holders is to provide them with a safe, trusted, and convenient way to sell their unused Red Sox tickets,” said Red Sox President Sam Kennedy. “Creating our own secondary market platform enables us to provide an option that guarantees buyers the authenticity of their purchase and allows users to work directly with the Red Sox to resolve any customer service issues, which is not always possible with a third party vendor.”

Red Sox Replay is being created in partnership with MLBAM and Tickets.com, and will be available on mobile devices and through the free MLB.com Ballpark app.

–RED SOX–