Tickets.com supports fourth bi-annual Milton Keynes International Festival

Tickets.com is working with longstanding client the Stables to provide a complete ticketing solution for next month’s Milton Keynes International Festival.

IF:2016 is the fourth edition of the bi-annual festival; run by the Stables, the International Festival is a mixed arts event held at different venues in and around Milton Keynes. In 2014, over 25,000 tickets were sold, bringing together 267 professional artists and acts across the ten days.

Tickets.com has worked with the Stables for more than 15 years and has provided ticketing for the festival since it began in 2010; this includes the provision of additional hardware and support from the Tickets.com service desk to ensure the smooth running of the multi-venue festival, which requires remote access to the ticketing system.

“The Tickets.com technical team play a vital role in the setup of our Festival box offices, which begins two months out from the event,” explains Sharona Voigtlander-Ford, box office promotions manager at the Stables.

“With such a busy programme scheduled across multiple venues, its essential that we have a ticketing provider who not only ensures that each event is set up correctly and that our staff have the necessary equipment in place to manage the ticketing, but who are also on-hand throughout the ten days to support with any changes or further requests. Knowing that the Tickets.com team are able to do this – and often at short notice – is fantastic and a real asset to ensuring the successful delivery of the Festival.”

Nick Kinsella, technical account manager at Tickets.com, said: “Having worked with the Stables for many years, we’ve got a great relationship with the team and an in-depth understanding of their ticketing requirements. The International Festival is a busy event and one that we look forward to being a part of; many of our staff live locally and take the time to attend some of the events, so it’s great to be able to show our support in this way too.”

This year’s festival will feature both indoor and outdoor performances including stand-up comedy, live music, family activities, free events and pop-ups; focused on encouraging more people to discover different art forms and help boost tourism in the area.

Visit www.ifmiltonkeynes.org for more information.

T.Cares Raises Funds for Crisis, A National Charity for Homeless People

Tickets.com is on a mission to impact the world around us in positive and effective ways. Recently, members of our UK office dedicated their personal time to raising money for a charity close to their hearts. Their team name was the TDC Tumblers, and this is their story.

We, the TDC Tumblers took part in the Color Obstacle Rush event at Willen Lake in Milton Keynes on Saturday June 4th 2016. We felt this was a great way to have fun as a team, while raising money for the charity ‘Crisis’, a national charity for single homeless people.  The team at Crisis is dedicated to ending homelessness by delivering life-changing services and campaigning for change. Thanks to the generosity of colleagues, family and friends we raised £233.00 for this worthy charity.

Tumblers-2 Tumblers-1

The Tickets.com team get colourful for charity!

Members of the Tickets.com support team took on the Colour Obstacle Rush charity run in Milton Keynes earlier this month.

The event, which was first launched in 2014, is a 5km obstacle course which features a series of inflatable slides and walkways combined with colouring stations to create a fun-run like no other.

The run took place at Willen Lake in Milton Keynes, with Gerard Pryce, Charlie Campbell-Lendrum, Naomi Harris, Faye Pointon, Jenny Jones and Melody Williams making up the ‘TDC Tumblers’. The team have so far raised £233 for the homeless charity Crisis. If you would like to donate to their cause, please visit www.justgiving.com/TDCTumblers.

Other members of the Tickets.com team are currently preparing for a charity cycle from London to Amsterdam. Named the TDC Flyers, the team will be riding between 1 – 5 September and raising money for Cancer Research.

Covering a total of 289 miles, the team will begin their journey in London, then travel through Calais, Bruges and Rotterdam before ending in Amsterdam. If you would like to show your support to the TDC Flyers, please visitwww.justgiving.com/fundraising/tdcflyers2.

Yeovil Town FC becomes first English club to adopt ProVenue ticketing system

Yeovil Town FC, a Tickets.com client since 2012, has recently migrated across to ProVenue to manage all of the club’s ticketing requirements.

Football League Two side Yeovil Town went live with the new ticketing system in time for its pre-season friendly against Swindon Town in July; the first home league game ticketed through ProVenue was a 2-0 win against Notts County.

The decision to move across to ProVenue was made to boost the club’s online ticket sales and experience for its fans; already sales online are up on last season’s per-game average and feedback from supporters has been very positive.

“Moving across to ProVenue was a major step forward for the club; it will enable us to provide an improved ticketing experience for our fans and encourage more ticket sales online, which is something we are working hard to achieve,” said Robert Baker, Ticket Office Manager at Yeovil Town.

The club also wanted to upgrade to ProVenue to benefit from the system’s advanced CRM features. ProVenue allows users to capture data in a variety of formats to support in the analysis of trends, to develop metrics and facilitate targeted marketing campaigns.

A quick turnaround to get the new system up and running in time for the start of the Football League season was essential; the club’s longstanding relationship with Tickets.com’s support and customer services team was vital to this, as Robert explains, “We’ve worked really closely with Tickets.com to ensure that the new system was designed and built to meet our ticketing needs – and, against a tight deadline, the team delivered exactly what was required. Their in-depth understanding of the club is invaluable and we have a fantastic relationship with the team there.”

Nick Kinsella at Tickets.com said: “We’re really pleased with the feedback so far from Robert and his team since the club went live with ProVenue; the system’s advanced functionality will enable them to offer their fans so much more in the way of an online experience and its reliable, user-friendly features will support the growth in online ticket sales.”

Tickets.com Extends International ProVenue® Roll-Out with Launch at Info Cultuur and HETPALEIS

PRESS RELEASE FOR IMMEDIATE RELEASE

Tickets.com extends international ProVenue® roll-out with launch at Info Cultuur and HETPALEIS

The two longstanding clients, based in Antwerp, Belgium, went live with the new ticketing system earlier this month

Date, 2016 – Milton Keynes, UK – Tickets.com, the industry leading provider of global ticketing and marketing solutions, has today announced the introduction of the latest version of its ticketing system, ProVenue®, for the popular Antwerp-based ticket outlet & cultural information center, Info Cultuur, and popular youth theatre HETPALEIS.

A client since 1993, Info Cultuur will utilize ProVenue® alongside the existing technology previously implemented by Tickets.com to manage all aspects of its ticketing; this includes online sales with a wide range of features, as well as customer selection, data cleansing and reporting.

As Tickets.com’s most advanced ticketing system, ProVenue® is a full service, integrated ticketing solution that puts users in complete control of their ticketing operation. It enables venues to sell tickets to consumers under their own brand and capture, access and own consumer data, providing a 360° view of the buying habits and preferences of their patrons.

Already well-established throughout the US, ProVenue® was launched internationally in 2013; users in the UK include the National Speedway Stadium, the Lord Mayor’s Show and all 14 clubs in the British Basketball League (BBL). ProVenue’s popularity continues to grow globally, with dozens of leading performing arts venues and professional sports clubs having implemented the system in North America, Australia and Europe, including the world renowned opera house Semperoper, in Dresden, Germany.

Commenting on the launch of the new ticketing system, Sven Verlinden, head of sales and service at Info Cultuur, said: “Having worked with Tickets.com for more than 20 years, I feel honored to be among the first to be able to provide the latest ticketing solution for our different partner venues, which include museums, theatres and concert halls in and around Antwerp. The transition to ProVenue® has been very smooth and we are very confident in continuing our longlasting relationship with Tickets.com, and look forward to making full use of the system’s new features.”

Info Cultuur launched ProVenue® at the start of May with the sale of Zomerateliers, a series of children’s workshops taking place across Antwerp throughout the summer. Tickets for future events will also be available to buy online and at the Info Cultuur box office.

HETPALEIS is the second organization in Belgium to implement ProVenue® in recent weeks; HETPALEIS’s decision to update the ticketing system was made in order to meet the growing demands of its customers.

“We enjoyed a very successful start to ticket sales for the new season thanks to ProVenue®,” confirmed Frank Meyer, POS and application administrator from HETPALEIS.

“Thanks to the support from the Tickets.com team we were very well prepared and as a consequence, we experienced minimal disruption and queries from staff during the opening days of ticket sales – we’re pleased we made the transition to ProVenue®!”

Derek Palmer, Tickets.com’s managing director and executive vice president, international, said: “Today’s announcement is another significant step forward in the roll-out of ProVenue®, with two organisations in Belgium implementing the system at the same time.

“With ProVenue® already widely used in North America, and with growing popularity in other territories including Australia, we’re seeing a wide range of organizations and venues benefitting from the system’s advanced features and we continue to focus on supporting these clients and growing the presence of ProVenue® in Europe and worldwide.”

For more information about Tickets.com and ProVenue® visit www.provenue.tickets.com.
For more information about Info Cultuur, visit www.infocultuur.be
For more information about HETPALEIS, visit www.hetpaleis.be

About Tickets.com
Tickets.com is a leading provider of fully integrated event ticketing solutions and services for thousands of top arts, entertainment, and sports organisations worldwide. Delivering the latest in ticketing technology, Tickets.com offers the advanced ProVenue™ ticketing platform, which serves the core of a comprehensive suite of integrated features, products, and services that help clients enhance ticket sales, marketing efforts, and overall customer experience.

A wholly owned subsidiary of MLB Advanced Media, LP, since 2005, Tickets.com is headquartered in Costa Mesa, CA, and has regional offices across the U.S. and internationally in the UK, the Netherlands, Germany and Australia.

For more information please visit http://uk.provenue.com.
B2C website: www.tickets.com
Twitter:   www.twitter.com/ticketscom_uk
Support: www.twitter.com/TDCsupport

PR and Media contacts (UK) – 100AND10%
+44 (0) 118 327 2940
Lauren Chambers, lauren.chambers@110percent.co.uk

Tickets.com extends international ProVenue® roll-out with launch at Info Cultuur and HETPALEIS

Tickets.com has today announced the introduction of the latest version of its ticketing system, ProVenue®, for the popular Antwerp-based ticket outlet & cultural information centre, Info Cultuur, and popular youth theatre HETPALEIS.

A client since 1993, Info Cultuur will utilise ProVenue® alongside the existing technology previously implemented by Tickets.com to manage all aspects of its ticketing; this includes online sales with a wide range of features, as well as customer selection, data cleansing and reporting.

As Tickets.com’s most advanced ticketing system, ProVenue® is a full service, integrated ticketing solution that puts users in complete control of their ticketing operation. It enables venues to sell tickets to consumers under their own brand and capture, access and own consumer data, providing a 360° view of the buying habits and preferences of their patrons.

Already well-established throughout the US, ProVenue® was launched internationally in 2013; users in the UK include the National Speedway Stadium, the Lord Mayor’s Show and all 14 clubs in the British Basketball League (BBL). ProVenue’s popularity continues to grow globally, with dozens of leading performing arts venues and professional sports clubs having implemented the system in North America, Australia and Europe, including the world renowned opera house Semperoper, in Dresden, Germany.

Commenting on the launch of the new ticketing system, Sven Verlinden, head of sales and service at Info Cultuur, said: “Having worked with Tickets.com for more than 20 years, I feel honoured to be among the first to be able to provide the latest ticketing solution for our different partner venues, which include museums, theatres and concert halls in and around Antwerp.

“The transition to ProVenue® has been very smooth and we are very confident in continuing our longlasting relationship with Tickets.com, and look forward to making full use of the system’s new features.”

Info Cultuur launched ProVenue® at the start of May with the sale of Zomerateliers, a series of children’s workshops taking place across Antwerp throughout the summer. Tickets for future events will also be available to buy online and at the Info Cultuur box office.

HETPALEIS is the second organisation in Belgium to implement ProVenue® in recent weeks; HETPALEIS’s decision to update the ticketing system was made in order to meet the growing demands of its customers.

“We enjoyed a very successful start to ticket sales for the new season thanks to ProVenue®,” confirmed Frank Meyer, POS and application administrator from HETPALEIS.

“Thanks to the support from the Tickets.com team we were very well prepared and as a consequence, we experienced minimal disruption and queries from staff during the opening days of ticket sales – we’re pleased we made the transition to ProVenue®!”

Derek Palmer, Tickets.com’s managing director and executive vice president, international, said: “Today’s announcement is another significant step forward in the roll-out of ProVenue®, with two organisations in Belgium implementing the system at the same time.

“With ProVenue® already widely used in North America, and with growing popularity in other territories including Australia, we’re seeing a wide range of organisations and venues benefitting from the system’s advanced features and we continue to focus on supporting these clients and growing the presence of ProVenue® in Europe and worldwide.”

For more information about Info Cultuur, visit www.infocultuur.be.
For more information about HETPALEIS, visit www.hetpaleis.be.

Fastest Concert Sellout in Busch Stadium III History

LOUIS, Mo., April 15, 2016 – The legendary Sir Paul McCartney has done it again. Selling out yet another venue in record time. Tickets for his One on One tour at Busch Stadium, home to the St. Louis Cardinals went on sale to the public on  April 15th. In less than an hour all 41,000 tickets that were made available for the show were gone! The performance will debut a brand new production, utilizing state of the art audio and video technology while employing massive screens, lasers and fireworks to ensure an unforgettable experience from every seat in the house.

“The demand for this event has been tremendous,” said Vicki Bryant, Vice President of Event Services & Merchandising.  “It promises to be a once in a lifetime opportunity to enjoy a music legend in one of the most iconic venues.”

We are proud to be the selected ticketing partner that continues to set sellout records around the world. We look forward to raising the bar even higher by partnering with venues to set the next sellout record.

To all of those fans who were lucky enough to get their hands on tickets – enjoy the show! www.cardinals.com/McCartney  #McCartneyatBusch

Remarkable Products and Updates

MyProVenue™ 

Tickets.com is proud to announce the release of MyProVenue™, a completely new application built on an elegant responsive web design, designed for Internet ticket sales and patron self-service features.  The release was concurrent with releases of our ProVenue® and ProVenueOnline®  products which provide extensive support for the new MyProVenue™ product in addition to other new features.

As a responsive web application, MyProVenue™ provides an optimal experience for patrons on a variety of devices, including phones, tablets, and the desktop.  Our first version of MyProVenue supports single ticket purchases, secondary market purchases through our Replay Ticket Exchange®, and MyTickets™ Account Management features, including viewing tickets, ticket forwarding and posting tickets to Replay.

You will be hearing much more about this exciting new product in the coming weeks and months as we roll out the product to our client-base and as we continue to add more features.

Replay™ Ticket Exchange

On March 1, 2016 Tickets.com was excited to be a part of the launch of the Boston Red Sox Replay Marketplace, a completely integrated secondary market exchange with a number of enhanced features supported through ProVenueOnline and ProVenue including full support for splitting listings on purchase, highly configurable floor pricing, new account credit options, and an automated rollover-to-donation option for listings which expire prior to the event.

A fully integrated secondary market provides Red Sox fans with a safe and trustworthy marketplace for both posting and buying tickets. Fans already familiar with MyTickets, which offer convenient features such as ticket forwarding and ticket printing, are now provided the ability to post tickets from the same interface.  Fans can also be offered incentives through the use of Replay through Red Sox Rewards points and other team-sponsored initiatives.

The capture of seller and buyer information along with all price and service charge information on ProVenue offers the Red Sox a single-source 360 degree view of data, combining secondary market activity data with that of primary market sales.  The customer service screens in Ticket Services have been completely redesigned and optimized for the new Replay features. Users can navigate through the life cycle of a market offer when it is split as a result of a buyer purchasing only a portion of an offer. Listings can also be cancelled from within ProVenue resulting in the listing being removed from the marketplace in real time. 

CrowdConnect™

We are proud to introduce Tickets.com’s new cloud marketing platform, CrowdConnect! We give you the tools to collect, analyze and deliver the most personalized campaigns to your patrons. Never stress again about data costs. Our platform includes UNLIMITED storage. We encourage you to collect as much patron data as possible. The platform offers advanced reporting, marketing automation and dynamic content features. It is no longer acceptable to deliver a generic message to your patrons. You now need to deliver the most relevant message, at the right time, through the right channel on the right device tailored specifically to each of your patrons. This can all be accomplished through CrowdConnect. The easy to use click and drop functionality makes even the most novice user become an expert within hours of using the product.

ProVenue® – New Features

In addition to support for Replay and MyProVenue™, a number of new features are included in the ProVenue® 3.6 release:

  • Extended Seat Definition Ticket Extensions: Our powerful and flexible extended seat definitions now include the ability to create definitions based on elements of a ticket sale/reservation.  The definition can now be triggered by an association with an event, package, price scale, section, buyer type, and/or service charge.
  • Ticket Services: Our Ticket Services portal has been expanded and now includes:
    • Barcode Status: A new barcode status tab provides users with a quick validation for a ticket based on a barcode. An inactive/invalid ticket will provide a user with a simple reason why a ticket is inactive.
    • Seat History Enhancements: Seat history has been enhanced to include complete details on deliveries.

Other new features include a sales rep reassignment utility and a new option to enforce a greater than or equal to quantity for a package exchange.

Talk to your rep to find out how you can start using our products today!

Going Beyond Limits: Client Experiences With ProVenue Upgrades

The Tickets.com® Business Development team enjoyed a busy first quarter of 2016.  Several key ProVenue® clients chose to extend their agreements including ProTix, Cheyenne Frontier Days, and Erie Events.

As a leading regional ticketing distributor based in Oklahoma City, ProTix is one of Tickets.com’s earliest adopters of ProVenue.  Moving forward, ProTix will be implementing the Tickets.com MyTickets™ product suite to better serve their customer base. Cheyenne Frontier Days, another early adopter of ProVenue, is excited to begin using the MyTickets product suite, Email Confirmation functionality, and up-sell opportunities. Erie Events is based out of Erie, Pennsylvania and is the home of the Erie Insurance Arena, The Warner Theatre and the Bayfront Convention Center.  After assessing their ticketing needs, Erie Events chose to extend their agreement with Tickets.com where they will now be utilizing features and functionality that include MyTicketsMobile, Ticket Forwarding and Email Confirmation.

We are pleased to announce that three of our current ProVenueMax clients have chosen to migrate to the ProVenue platform in Q1 2016! The City of Wichita Falls, Ohio University Event Services and California Rodeo will all be migrating to the ProVenue platform to take advantage of the software’s advanced functionality and features.

What’s New in Marketing

There are many new and exciting focuses and ideas arising to action  at Tickets.com. We have aligned our brand to better meet the values of our company mission starting with our new tagline: Experience Is Everything!

Experiences help define us as humans and have the power to create great stories, amazing memories, and life-changing ideas. Our goal is to help you make each and every experience for your patrons a remarkable one.

This is where Team Tickets.com is headed—putting our patrons’ desire to experience at the forefront of everything we do by ensuring the most advanced technological tools because it’s all about less waiting and more living.

We have also introduced a more modern appeal with our new “T.” logo as part of our future forward branding initiatives, and have launched a new marketing platform—CrowdConnect™. Check out more information about CrowdConnect™ in our Remarkable Products and Updates post! 

Lastly, because we believe in the foundation of a solid unified community, we recently launched our community program called T.Cares. This program is on a mission to give back to communities all around the world. Whether it is the veteran who proudly served their country, a child battling a disease or a family struggling financially, our goal is to create unforgettable experiences for those in need. We have several special events scheduled with various venues around the world. Contact marketing@tickets.com to find out how your venue can become part of T.Cares. We look forward to hearing from you!

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