Lord Mayor’s Show renews technology partnership with Tickets.com

The Lord Mayor’s Show, the world’s largest unrehearsed procession, has extended its technology partnership with Tickets.com, following 14 years working together to process all ticketing for the event.

An annual event, the Lord Mayor’s Show marks the inauguration of the new Lord Mayor of the City of London. The three-mile long ceremony dates back more than 800 years, when the City was first granted the right to elect its own Mayor. In that time, whilst the route has been adapted and changed through the years, the procession has taken place almost every year, including surviving two bouts of the plague and the Great Fire of London.

Up to 500,000 people line the streets to view the procession completely free of charge.  However, for those who would prefer a little more comfort, the event offers two grandstand seating areas near St Paul’s Cathedral, which regularly sell out.

Show Zones are also set up in nearby Paternoster Square and Bloomberg Arcade.

The procession attracts a diverse, large-scale audience and so to facilitate these unique technology and logistical requirements, The Lord’s Mayor Show works with Tickets.com for management of all ticketing for the grandstands, including the availability to purchase tickets online, by phone or by post.

This entire process – from orders through to fulfilment – is powered by Tickets.com, including staff assistance, and continues to play an important role in the successful delivery of the event.

“We’re very happy with the service that Tickets.com provides; the team is incredibly accommodating and well-trained, well able to support our guests with any queries they may have,” says Helen Field, Head of Business Engagement, who works with the Pageantmaster.

“Over the years the partnership has evolved into one that means Tickets.com is now much more than just a ticketing supplier; we get excellent feedback from our attendees and the support we receive is fantastic.”

The 2019 Lord Mayor’s Show will take place on Saturday 09 November and tickets are now on general sale. Click here to buy tickets online. 

For more information about the event, visit https://lordmayorsshow.london/.

Tickets.com and Hillingdon Council continue successful partnership with new system integration

Hillingdon Council has continued its successful relationship with Tickets.com by migrating across to ProVenue®, Tickets.com’s most advanced platform.

The new system, which will manage all ticketing requirements across a multitude of events and venues in the Greater London area, went live in June in time for the busy summer schedule.

A Hosted Web Based Solution (SaaS), ProVenue® offers intuitive ticketing and marketing processes that will support improved ease of use for the general public as well as provide extensive data capture and simplify day-to-day operations for volunteers and staff.

A Tickets.com customer since 2002 and well known for its cultural and artistic activity, Hillingdon Council will fully utilise many of the new system’s most advanced features, including MyProVenue™. A next-generation customer-facing web application built for speed, MyProVenue™ streamlines every dimension of the customer experience, from buying tickets to managing account preferences, within a responsive framework that works across desktop and mobile devices.

A key reason cited for the migration across to ProVenue® was the system’s inventory control function. ProVenue® provides a comprehensive matrix of roles and permissions to not only meet security and access needs, but this in-built functionality will permit Hillingdon Council to control data, inventory and ticket sales across a number of venues, sales points and channels.

ProVenue’s advanced reporting tools will also allow the team to design and implement bespoke marketing campaigns to sell more tickets effectively for each event and venue, including the Battle of Britain Bunker Exhibition, one of the borough’s most popular visitor attractions.

Pro Football Hall of Fame, Tickets.com Unveil Major Ticketing Technology Partnership

The Pro Football Hall of Fame and Tickets.com announced a historic new multi-year partnership to deliver innovative ticketing and venue technology to a multitude of experiences when fans are visiting the expansive football and entertainment experience in Canton, Ohio. This partnership will include complete integration of Tickets.com’s ProVenue® platform into Museum membership and premier stadium ticketed events such as games and concerts.

Originally opened in 1963 with 19,000 square feet of football history, the Pro Football Hall of Fame now delivers more than 118,000 square feet of state-of-the-art experiences to members and fans. Additionally, the spectacular Tom Benson Hall of Fame Stadium (capacity: 23,000) hosts the annual Hall of Fame Game, Enshrinement and Concert for Legends among other elite events. Both venues will be core to the partnership in utilizing the flexible and mobile capabilities of ProVenue to build a full-service ticketing solution as a means for supporting the Hall of Fame’s ambitious growth plans to reshape the entire fan experience for the hundreds of thousands of visitors it attracts every year.

Tickets.com’s extensive experience of managing large-scale events and memberships for a diverse portfolio of venues, from sports to museums to mixed-use development, was key to why the Pro Football Hall of Fame chose the ProVenue platform. Working with advanced ticketing technology powered by Tickets.com, the Hall of Fame will be able to securely sell tickets online, create targeted marketing campaigns and deliver an enhanced customer experience.

Jim Macris, Manager of Ticket Operations at the Pro Football Hall of Fame commented, “We are excited to be working with Tickets.com. Their team has been extremely thorough in their approach; understanding our challenges and requirements and matching up to these with an advanced technological solution that we are confident will provide us with scalability in line with our growth strategy. Our visitors come from around the country and the world and ProVenue’s user-friendly customer-facing interface will support a seamless transition for all our guests.”

Tim Snyder, Vice President of Business Development at Tickets.com added: “Our partnership will be built from the Pro Football Hall of Fame’s important mission and core values and will bring forward a commitment to creating the ultimate patron experience. The Hall of Fame’s on-going vision for the future will take patrons on a fantastic journey and continue to make it a must-visit for all. We are proud to play a role in supporting the Hall of Fame’s amazing growth plans.”

Membership & Loyalty Programs Launched in ProVenue

We’re excited to announce the introduction of Membership and Loyalty features to our ProVenue® platform, the innovative technology built by Tickets.com that enriches the patron experience while providing venues with new streams of revenue.

The highly anticipated features allow partner venues to reward loyal patrons and cultivate engagement to amplify the live event experience.

By incentivizing purchases, the Membership and Loyalty features create the foundation for repeat business, and provide venues with the ability to track and build on relationships over time. For example, a multi-level membership program encourages members to advance levels for acquiring additional venue-customized benefits.

To enroll members, partner venues can sell membership individually or grant it freely, either by itself or as a side-benefit for a package sale.

Using the ProVenue Loyalty feature or a third-party solution, venues can also encourage members to earn higher levels of membership by acquiring ‘loyalty points.’

A Loyalty program assigns point values for purchases and other activities, such as the use of a digital ticket instead of a paper ticket to enter the venue.

To motivate point accrual, venues offer rewards, such as exchanging points for a unique fan experience or merchandise, requiring a certain number of points for the opportunity to buy high-demand tickets, or requiring a certain number of points to advance to the next level of membership (from a “Silver” level to “Gold,” for example).

The power to manage Membership and Loyalty programs directly through ProVenue is a substantial contribution to the platform – and to the ongoing Tickets.com commitment to help venues create captivating patron experiences and lifelong memories.

 

Membership & Loyalty Launched in ProVenue

We’re excited to announce the introduction of Membership and Loyalty features to our ProVenue® platform, the innovative technology built by Tickets.com that enriches the patron experience while providing venues with new streams of revenue.

The highly anticipated features allow partner venues to reward loyal patrons and cultivate engagement beyond the live event experience.

By incentivising purchases, the Membership and Loyalty features create the foundation for repeat business, and provide venues with the ability to track and build on relationships over time. For example, a multi-level Membership programme encourages members to advance levels for acquiring additional venue-customised benefits.

To enrol members, partner venues can sell membership individually or grant it freely, either by itself or as a side-benefit for a package sale.

Using the ProVenue® Loyalty feature or a third-party solution, venues can also encourage members to earn higher levels of membership by acquiring ‘loyalty points’.

A Loyalty programme assigns point values for purchases and other activities, such as the use of a digital ticket instead of a paper ticket to enter the venue.

To motivate point accrual, venues offer rewards, such as exchanging points for a unique fan experience or merchandise, requiring a certain number of points for the opportunity to buy high-demand tickets, or requiring a certain number of points to advance to the next level of membership (from a “Silver” level to “Gold,” for example).

The power to manage Membership and Loyalty programmes directly through ProVenue® is a substantial contribution to the platform – and to the ongoing Tickets.com commitment to help venues create captivating patron experiences and lifelong memories.

If you would like to enable this feature, please contact the UK sales team on 01908 232 404 or at uksales@tickets.com.

Pro Football Hall of Fame, Tickets.com Unveil Major Ticketing Technology Partnership

The Pro Football Hall of Fame and Tickets.com announced a historic new multi-year partnership to deliver innovative ticketing and venue technology to a multitude of experiences when fans are visiting the expansive football and entertainment experience in Canton, Ohio. This partnership will include complete integration of Tickets.com’s ProVenue® platform into Museum membership and premier stadium ticketed events such as games and concerts.

Originally opened in 1963 with 19,000 square feet of football history, the Pro Football Hall of Fame now delivers more than 118,000 square feet of state-of-the-art experiences to members and fans. Additionally, the spectacular Tom Benson Hall of Fame Stadium (capacity: 23,000) hosts the annual Hall of Fame Game, Enshrinement and Concert for Legends among other elite events. Both venues will be core to the partnership in utilising the flexible and mobile capabilities of ProVenue® to build a full-service ticketing solution as a means for supporting the Hall of Fame’s ambitious growth plans to reshape the entire fan experience for the hundreds of thousands of visitors it attracts every year.

Tickets.com’s extensive experience of managing large-scale events and memberships for a diverse portfolio of venues, from sports to museums to mixed-use development, was key to why the Pro Football Hall of Fame chose the ProVenue® platform. Working with advanced ticketing technology powered by Tickets.com, the Hall of Fame will be able to securely sell tickets online, create targeted marketing campaigns and deliver an enhanced customer experience.

Jim Macris, Manager of Ticket Operations at the Pro Football Hall of Fame commented, “We are excited to be working with Tickets.com. Their team has been extremely thorough in their approach; understanding our challenges and requirements and matching up to these with an advanced technological solution that we are confident will provide us with scalability in line with our growth strategy. Our visitors come from around the country and the world and ProVenue’s® user-friendly customer-facing interface will support a seamless transition for all our guests.”

Tim Snyder, Vice President of Business Development at Tickets.com added: “Our partnership will be built from the Pro Football Hall of Fame’s important mission and core values and will bring forward a commitment to creating the ultimate patron experience. The Hall of Fame’s on-going vision for the future will take patrons on a fantastic journey and continue to make it a must-visit for all. We are proud to play a role in supporting the Hall of Fame’s amazing growth plans.”

International Speedway Corporation Announces Tickets.com as Official Ticketing Provider

Partnership to provide motorsports entertainment facilities next generation mobile ticketing technology, enhanced fan experience

International Speedway Corporation (“ISC”) announced today a new long-term partnership with Tickets.com for use of its comprehensive ticketing system ProVenue™ at all ISC motorsports entertainment facilities. The transition to the Tickets.com platform, which includes mobile ticketing technology, begins at Richmond Raceway and will be implemented at all ISC facilities by year-end 2019.

The new ticketing system will also be coupled with email automation through Tickets.com’s verified partner CrowdConnect™, making connections with fans more personalized and efficient. ISC’s consumer-focused marketing strategies and Tickets.com technology solutions provide a variety of opportunities to further strengthen customer engagement, create meaningful fan experiences and drive revenue.

“As a Company, we embrace the latest technology innovations to improve the customer experience at every touchpoint,” said Tina Martin, ISC Chief Information Officer.

“As we look ahead at our attendance and revenue goals, the Tickets.com partnership helps fuel our key growth opportunities.”

The transition to the ProVenue platform, a full-service and patron-centric ticketing solution, will bring ISC flexible and mobile ticketing capabilities through Tickets.com’s advanced technology offerings. As each motorsports entertainment facility is onboarded, those venues will get secure, reliable and scalable integrations inline with ISC’s growth strategies to reimagine patron journeys in a mobile-focused world.

“Creating the ultimate venue experience for our clients and their consumers is the foundation of what ProVenue and our technology platforms have been built on,” said Joe Choti, Chief Executive Officer for Tickets.com. “Our partnership with ISC will mirror those same values as we work to a seamless transition. We’re proud to be part of ISC’s growth strategy.”

Dundee Football Club Extends Tickets.com Partnership with New Platform Integration

The Scottish Premiership team will introduce ProVenue® to manage all ticketing requirements from the 2019-2020 season onwards

Dundee Football Club has signed a new five-year agreement with ticketing technology provider Tickets.com, which will see the Scottish Premiership team migrate to Tickets.com’s most advanced platform, ProVenue.

The new system, which will manage all ticketing requirements for the top-tier Scottish side, will go live this summer, in time for the 2019-2020 season.

ProVenue, a browser-based, hosted web application, offers intuitive ticketing and marketing processes that will not only support an improved fan experience, but will also provide extensive data capture to help the club analyze trends to enhance fan engagement.

ProVenue’s complete inventory control will also permit the club to sell tickets across a multitude of sales channels and ticket agents, with all inventory managed centrally using built-in access functionality.

The migration to ProVenue will also support any future development. Ticket Manager Neil Cosgrove explains: “This would be a big step forward for Dundee FC and we need to be confident in the technology and infrastructure that we have in place to support the club’s growth; the switch to ProVenue is very much a part of this.”

A Tickets.com customer since 2010, Dundee FC will utilize the new fully hosted solution’s advanced features including MyProVenue™, a next-generation web application entirely devoted to optimizing the fan’s desktop and mobile ticketing experience. The intuitive interface streamlines everything, from buying tickets to managing account preferences, all within a responsive framework that works great on any device.

“At Dundee, we are dedicated to enhancing the experience for our fans and ticketing is central to this,” says Cosgrove.

“ProVenue and MyProVenue will not only improve the digital experience for the customer, but they will support our sales and marketing efforts and provide the club with a ticketing solution that underpins our aims and objectives for the future of Dundee FC.”

Dundee Football Club extends Tickets.com partnership with new system integration

The Scottish Premiership side will introduce ProVenue® to manage all ticketing requirements from the 2019/20 season onwards

Dundee Football Club has signed a new five-year agreement with ticketing technology provider Tickets.com, which will see the Scottish Premiership team migrate across to Tickets.com’s most advanced platform, ProVenue®.

The new system, which will manage all ticketing requirements for the top-tier Scottish side, will go live this summer, in time for the 2019/20 season.

A Hosted Web Based Solution (SaaS), ProVenue® offers intuitive ticketing and marketing processes that will not only support improved ease of use for fans, but also provide extensive data capture to help the club analyse trends to enhance fan engagement.

ProVenue®’s complete inventory control will also permit the club to sell tickets across a multitude of sales points and ticket agents, with all inventory managed centrally using in-built access functionality.

The migration across to ProVenue® will also support any future move to a new stadium, as Ticket Manager Neil Cosgrove explains: “This would be a big step forward for Dundee FC and we need to be confident in the technology and infrastructure that we have in place to support the club’s growth; the switch to ProVenue® is very much a part of this.”

A Tickets.com customer since 2010, Dundee FC will utilise the new fully hosted solution’s advanced features including MyProVenue™, a next-generation web application entirely devoted to optimising the fan’s desktop and mobile ticketing experience. The intuitive interface streamlines everything, from buying tickets to managing account preferences, all within a responsive framework that works great on any device.

“At Dundee, we are dedicated to enhancing the experience for our fans and ticketing is central to this,” says Neil.

“ProVenue® and MyProVenue™ will not only improve the digital experience for the customer, but they will support our sales and marketing efforts and provide the club with a ticketing solution that underpins our aims and objectives for the future of Dundee FC.”

UK office opening hours – Christmas and New Year

The Tickets.com UK Office will be operating outside of normal support hours over the holiday season.

24th Dec – Normal Office Hours
25th Dec (Christmas Day) – Closed
26th Dec (Boxing Day) – Emergency support only
27th – 28th Dec – Normal Office Hours
29th – 30th Dec – Emergency support only
31st Dec – Normal Office Hours
1st Jan (New Year’s Day) – Emergency support only
2nd Jan 2018 – Normal Office hours

Any request for support during this period must be called through on 0333 2 406010 using the following ticketing product extensions

ProVenueDatabox™ – Option 5
ProVenueMax™ – Option 6
ProVenue® – Option 7

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